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Customer reviews for Swissgear 3760 ScanSmart Laptop Backpack for
Swissgear 3760 ScanSmart Laptop Backpack
4.6 out of 5 stars
stars1,556 ratings544 reviews
  1. 5 stars84% (1,305)
  2. 4 stars7% (108)
  3. 3 stars3% (49)
  4. 2 stars2% (28)
  5. 1 star4% (66)

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Showing 1-10 of 544 reviews
Apr 15, 2024
Angie
5 out of 5 stars review

Verified Purchase

Great backpack!

I took it with me to Spain for two weeks and I never got tired of it. It was always easy to carry and light. The best thing was that it came back like new after two heavy walking, dusty days, rainy days, and sunny hot days.

Helpful?3RWWZXZLEBED13726958734
Feb 12, 2024
Smalls
5 out of 5 stars review

Verified Purchase

10 outa 10, would buy again

I love the versatility of this backpack! Very professional & packs a LOT for it's size.

Helpful?3RWWZXZLEBED13726958734
Aug 22, 2025
Ms T
5 out of 5 stars review

Verified Purchase

Top Choice for Veteran Teacher

I have used Swissgear Backpacks for years as a teacher and now that my grandchildren are getting older, it is the brand that I choose for them. In my years of use, I have found the Swissgear Backpack a sturdy, well made backpack. The most common problem my students have had in my 33 years of teaching is with zippers getting stuck or coming off track. This has never been a problem for me. I also appreciate the variety of storage compartments in the backpack because they help me organize the materials and devices that I transported back and forth to school.

Helpful?3RWWZXZLEBED13726958734
May 6, 2026
Glen Robinson
5 out of 5 stars review

Verified Purchase

Perfect for airline travel

Perfect for airline travel. Laptop, books, phone and most chargers easily fit inside the backpack. Has enough pockets to carry many miscellaneous items. Adjustable straps make it easy to adjust to different body types. Fits underneath airline seats or in the overhead compartments.

Helpful?3RWWZXZLEBED13726958734
Apr 28, 2025
Preston
5 out of 5 stars review

Verified Purchase

Great backpack. Lots of pockets.

So many pockets! This backpack has a place for everything. Sturdy.

Helpful?3RWWZXZLEBED13726958734
Aug 5, 2025
Anonymous
3 out of 5 stars review

Verified Purchase

Does not stay closed when packed

Took this on a trip was very disappointed that the zipper unzipped while I was running through the airport and my stuff fell out. There’s no way to lock it or secure it. It happened multiple times and my friend bought the same backpack and had the same problem her books fell out

Helpful?3RWWZXZLEBED13726958734
Mar 6, 2024
Loops
2 out of 5 stars review

Verified Purchase

It straps started tearing apart.

Loved all the components it has but disappointed with the stitching coming apart from the side straps I have the photo of it, does not let me up load.

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Nov 26, 2025
PAUL
1 out of 5 stars review

Terrible quality, split at the seams

This backpack lasted me less than 5 months and only a few uses. Terrible quality, the stitching comes apart very easily. I used this backpack on a trip overseas and it split open in several places under little to no stress. This happened on my way to the airport which made my flights difficult and problematic. I have used these backpacks in the past but will no longer do so in the future. Not sure who Swissgear has making these backpacks but they need a thorough inspection.

Helpful?3RWWZXZLEBED13726958734
Jul 20, 2025
Kini
1 out of 5 stars review

Poor quality backpack and worst customer service

I purchased a SwissGear laptop Backpack for my school going son from Sams and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exhorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sams or some other online retailer to get the same Swissgear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these bagpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear.

Helpful?3RWWZXZLEBED13726958734
Jul 29, 2025
Anil
1 out of 5 stars review

Poor quality backpack %26 worst customer service

I purchased a SwissGear 3760 ScanSmart laptop Backpack from Sam's Club for my school going son and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sam's Club or some other online retailer to get the same SwissGear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these backpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear!!

Helpful?3RWWZXZLEBED13726958734