I purchased a SwissGear 3760 ScanSmart laptop Backpack from Sam's Club for my school going son and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sam's Club or some other online retailer to get the same SwissGear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these backpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear!!

Awesome for college classes, lots of pockets, not super hot to wear.

This is a fantastic and well built bag. Meets all my needs. But be careful, sometimes a heavy load can cause it to upzip itself resulting in dumping out a laptop!

I placed my newly bought tumblers in the bag and when i lifted it, the zipper opened by itself and all my documents scattered all over the parking lot and my bottles now have a ding. Needless to say that I returned the bag.

Bought for my husband to take his computer and items to and from work, and he loves it! It also has built in holder to put glasses or sunglasses which is amazing!

This is my second Swiss Gear backpack. I bought the last one over 10 years ago. They last and have so many pockets. There is a place for everything!

This Backpack is Spacious. I can fit my Lenovo Laptop, Macbook Pro 2017 Touchbar, iPad, Desk Lamp, and cables for all, all in this bag. With room left for more standard supplies like Notebook, Folders, Pens and Pencils. It is Comfortable - The Straps easily adjust to put the backpack on, and tighten them up for security and to prevent counter-movement wobble, and it's easy to release to open up the arm straps to put it on and take it off. All around best bookbag I've ever used.

I did not like it when the bag had my MacBook and iPad in it, because it kept unzipping itself. At one point, my MacBook almost fell out. I had to keep checking it every few minutes when I was walking from the plane to the global entry checkpoint. I ended up putting locks on the zippers just to keep them from opening up with the light weighted items that were inside.

Love the size and travel aspects of this backpack. I have other Swissgear laptop backpacks and they can be clunky and heavy. This version is perfect for my needs. I liked how they organized all the pockets and laptop sleeve. I feel my laptop and Ipad will be nicely protected without loosing too much extra space in the bag. I plan to buy more for my coworkers and son.

If I could give zero stars I would, broke a laptop. Zippers are not able to withstand weight from a laptop (that was in the laptop sleeve). Zippers opened right up, laptop fell, and smashed a corner. Amazon has one half the price that is far better. My laptop is now severely dented and doesn’t close right. At least I got my money back when returning it, though a dented $900 laptop is no fun.