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Customer reviews for Swissgear 3760 ScanSmart Laptop Backpack for
Swissgear 3760 ScanSmart Laptop Backpack
4.6 out of 5 stars
stars
1,564 ratings545 reviews
  1. 5 stars84% (1,310)
  2. 4 stars7% (108)
  3. 3 stars3% (49)
  4. 2 stars2% (28)
  5. 1 star4% (69)

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Showing 31-40 of 545 reviews
May 5, 2026
Reviewer name: Buddy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nicely made and good value

Nicely made with lots of options for items to be carried. Easily accessed areas with plenty of zippers to secure items.

Helpful?635C6YSXQEUF13726958734
Mar 6, 2026
Reviewer name: Doug E
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

well built backpack

Bought to provide better security for my laptop for a plane trip i had coming up. Only concern - zippers unzip if pack is full and zippers both zip to the top, recommend zipping around to either side.

Helpful?635C6YSXQEUF13726958734
Jul 12, 2026
Reviewer name: Vasiliki
1 out of 5 stars
1 out of 5 stars review

The zipper flew open on the back and everything felt hard. It didn't stay closed, had problem with it all the time. The latches don't go all over the back to keep it together, which was dumb. Unfortunately, advanced tech loved and it sucked that it felt open.And I could pick everything up when we were running late

Helpful?635C6YSXQEUF13726958734
Sep 21, 2022
Reviewer name: CML
1 out of 5 stars
1 out of 5 stars review

Horrible!!!!

I bought this backpack for work and leisure travel. The first time using it was on 09/19/22. Let me tell you, all compartments kept coming unzipped as I walked. I lost my headphones due to this. I’m not happy at all. My iPad and purse also fell out because of the poorly made bag. I was able to retrieve those items thankfully. This bag will remain in Florida as I travel home on Thursday. Very disappointed!!!!

Helpful?635C6YSXQEUF13726958734
Jul 23, 2024
Reviewer name: Lorrie
5 out of 5 stars
5 out of 5 stars review

Looooong lasting!

My 18-year-old used one bag all through high school. 4 years!! Carried tools and books in it. Threw it around in the bag by a senior year. Look like crap but it took it for 4 years. They are an amazing bag. My 30-year-old also had one bag and he used it for several several years. Great, Great bag!

Helpful?635C6YSXQEUF13726958734
Aug 22, 2024
Reviewer name: Gigi H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Swissgear Backpack

The best backpack I ever bought . Not new to this brand backpack brand, I have one I bought for my son when he was in 8th grade 15 years a go and I am still using it to travel … still in great condition. Decided to get a second one so my husband needs an upgrade to the best one. Absolutely love this backpack.

Helpful?635C6YSXQEUF13726958734
Feb 2, 2023
Reviewer name: Mav
5 out of 5 stars
5 out of 5 stars review

Zippers

For those that have wrote reviews about the zippers that unzip while walking, you need to put both zippers for each compartment both to one side. You cannot zip the compartments up and leave the zippers at the top or it will come unzipped as you walk. Pull both zippers to one side and it will be fine.

Helpful?635C6YSXQEUF13726958734
Jul 29, 2025
Reviewer name: Anil
1 out of 5 stars
1 out of 5 stars review

Poor quality backpack %26 worst customer service

I purchased a SwissGear 3760 ScanSmart laptop Backpack from Sam's Club for my school going son and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sam's Club or some other online retailer to get the same SwissGear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these backpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear!!

Helpful?635C6YSXQEUF13726958734
May 4, 2024
Reviewer name: Topher
1 out of 5 stars
1 out of 5 stars review

Don't buy this bag....opens on its own! Broke iPad

Purchased this bag because I travel a lot and keep all my Electronics in it. I love the compartments and the different pockets. but there is ONE MAJOR PROBLEM! the zippers just unzip on their own. It has done this 2x now. The first time dumped my iPad on the pavement and cracked my screen. So I put a lock on that zipper. The second time I was at a park and it just randomly unzipped another compartment and dumped my notebook, bible and book on the ground. I can no longer trust this! I am returning it.

Helpful?635C6YSXQEUF13726958734
reply from SwissGear

We're sorry to hear about your experience with our product. Can you please contact us at customersupport@swissgear.com?

Aug 10, 2021
Reviewer name: Tracey
5 out of 5 stars
5 out of 5 stars review

Swiss Army Backpack

Amazing quality. This will last for years! I was going to buy my son the under armour backpack but because i compared the swiss army to the under armour the under armour was far inferior and very poor in quality and construction compared to the swiss army, by far swiss army wins any day hands down!!!!

Helpful?635C6YSXQEUF13726958734