I had the old version of this laptop for years and LOVED IT. But the new and improved is not improved at all. The old version was rugged and great quality. This backpack is terribly laid out and when compartments are loaded, the zippers open on their own as you walk...Several times getting on airplanes, I have had someone say "Sir, you are about to lose your laptop" Or "You are coming unzipped" NEVER did that happen before.

Amazing quality. This will last for years! I was going to buy my son the under armour backpack but because i compared the swiss army to the under armour the under armour was far inferior and very poor in quality and construction compared to the swiss army, by far swiss army wins any day hands down!!!!

I purchased a SwissGear 3760 ScanSmart laptop Backpack from Sam's Club for my school going son and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sam's Club or some other online retailer to get the same SwissGear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these backpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear!!

My 18-year-old used one bag all through high school. 4 years!! Carried tools and books in it. Threw it around in the bag by a senior year. Look like crap but it took it for 4 years. They are an amazing bag. My 30-year-old also had one bag and he used it for several several years. Great, Great bag!

Usually love the Swiss Gear backpacks. Not this one. The biggest issue I had was the zippers came open way too easily. They didn't seem to have any resistance and would just randomly open up. Not great when it happens as you're walking around an airport headed to your next gate only to realize that one of the main compartments has opened up and is hanging halfway down your back with all your stuff about to fall out. Ask me how I know. I'm glad my wife happened to notice once we stopped for a bite to eat. Luckily nothing seemed to have fallen out.

all zippers keep opening with weight and items fall of the bag pack.

The zippers don’t stay zipped. They open at random times. I will return when I get back home.

Zips keep on opening, they just slip.

The zipper gave way and my son’s laptop fell on the ground and damaged the edges.

The zippers will not stay zipped. If you put anything in back two pockets it comes unzipped