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Customer reviews for Swissgear 3760 ScanSmart Laptop Backpack for
Swissgear 3760 ScanSmart Laptop Backpack
4.6 out of 5 stars
stars
1,564 ratings545 reviews
  1. 5 stars84% (1,310)
  2. 4 stars7% (108)
  3. 3 stars3% (49)
  4. 2 stars2% (28)
  5. 1 star4% (69)

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Showing 31-40 of 545 reviews
Aug 29, 2025
Reviewer name: Rio
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fix zippers!

Would be a great bag if main 2 zippers didnt open on their own. Light load and things still fell out

Helpful?635C6YSXQEUF13724758684
May 5, 2026
Reviewer name: Buddy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nicely made and good value

Nicely made with lots of options for items to be carried. Easily accessed areas with plenty of zippers to secure items.

Helpful?635C6YSXQEUF13724758684
Mar 12, 2026
Reviewer name: Lemon Lemons
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Super Backpack

Great travel backpack! Everything fits and there and compartments for all items - easy to carry! Reasonable price!

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Mar 17, 2026
Reviewer name: Xuan Vo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

2nd buy

Love this backpack, great quality. I got the first one 3 years ago for my 1st child and still work great, got this one for my 2nd child.

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Oct 29, 2025
Reviewer name: Wylee1
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Zipper problems

I placed my newly bought tumblers in the bag and when i lifted it, the zipper opened by itself and all my documents scattered all over the parking lot and my bottles now have a ding. Needless to say that I returned the bag.

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Jul 12, 2026
Reviewer name: Vasiliki
1 out of 5 stars
1 out of 5 stars review

The zipper flew open on the back and everything felt hard. It didn't stay closed, had problem with it all the time. The latches don't go all over the back to keep it together, which was dumb. Unfortunately, advanced tech loved and it sucked that it felt open.And I could pick everything up when we were running late

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Jul 29, 2025
Reviewer name: Anil
1 out of 5 stars
1 out of 5 stars review

Poor quality backpack %26 worst customer service

I purchased a SwissGear 3760 ScanSmart laptop Backpack from Sam's Club for my school going son and within couple of years the shoulder straps started tearing off and stitches came off. Since SwissGear offers 5 years of warranty and market their backpacks as strong and durable product, I raised a claim with them, but not only was the claim process tedious and cumbersome but the final outcome from the claim was a sham. First I had to file an online claim with all pictures of damages and various patches and parts of the backpack. And after filing an online, they wanted me to send them the bag patches through post with tracking ID, which cost me $6 and time. Maybe the goal of all this online Plus postal process is to make it harder for customers to file a claim. After all the required processes were completed, I got an approval for 15% off coupon from SwissGear which can ONLY be used on their retail website. And when I checked on their retail website all their prices were exorbitant plus they had shipping fees. Even after applying the coupon, the price was more than what I would pay at Sam's Club or some other online retailer to get the same SwissGear bag. It was a complete joke. When I complained to their customer service, I was told that the shoulder straps tore due to normal wear and tear. My son used the bag for school and if these high quality bags cannot manage the school items weight then what is the durability of these backpacks? So if you are fine with your shoulder straps tearing off which according to SwissGear is normal wear and tear, only then I would recommend SwissGear backpacks to anyone. I never expected such pathetic customer service plus poor quality bags from SwissGear!!

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Oct 28, 2021
Reviewer name: airforcefamilyoffive
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Thick, well-made backpack that lasts!

I’ve bought these backpacks for years for my husband and high schooler sons. They LAST! The entire school year. So many fall part with stitching and can’t handle the weight of books and all but these hold up well so I keep going back for new ones as needed.

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Aug 10, 2021
Reviewer name: Tracey
5 out of 5 stars
5 out of 5 stars review

Swiss Army Backpack

Amazing quality. This will last for years! I was going to buy my son the under armour backpack but because i compared the swiss army to the under armour the under armour was far inferior and very poor in quality and construction compared to the swiss army, by far swiss army wins any day hands down!!!!

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Jun 11, 2022
Reviewer name: Aragorn1978
1 out of 5 stars
1 out of 5 stars review

DANGER: Terrible fatal flaw! Do NOT purchase!

While this backback is wonderful in many ways it has one terrible, fatal flaw. The part that can fully zip open for an "easy TSA inspection" is also something that EASILY unzips on its own! That is what happened to me! That same space has a pouch (without a protective flap) that is designed to hold a tablet. OK, I had my Lenovo Yoga 9 in the main laptop compartment (an ultrabook, it is light) and my VERY expensive Samsung Tab S7 256 Gb in the tablet pouch in the vulnerable "TSA" zipper part. I had a power adapter and some small cables, along with a lightweight jacket. That is it. No heavy load on this thing at all. I was extremely careful to make sure everything was zipped up. it was. I'm walking with it slung properly around both shoulders at my back. Not running, not bouncing, just a normal walk down the sidewalk. Suddenly, I hear a very long-sounding "Zippppppppppppppp!" Felt a jerk and hear something hit the sidewalk. I looked behind me to find this stupid backback completely unzipped at the "TSA friendly" zipper and my Samsung S7 (attached to the official $149 Samsung keyboard case) laying on the ground. I picked it up and to my horror the screen was hopelessly shattered. THANKS, Swissgear! for FAILING in your most basic responsibility with such a backpack: to protect the delicate electronics inside. Do NOT get this DEFECTIVE product. Sooner or later, this WILL happen to you! I am EXTREMELY disappointed with Swissgear, after being a very longtime faithful customer of many of their products. No more! They have FAILED in their most basic duty.

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