Customer reviews for LG 2.0 cu. ft. Over-the-Range Microwave forNice microwave; can't read the buttons
Just finished installing my second set of LG appliances (different house), as I generally like them. However, I ignored the comments that the microwave controls are hard to see because they aren't lighted. How bad could it be? It IS bad. I can hardly read the buttons even with all of my kitchen lights on.
Hello, Rick. We appreciate you sharing your thoughts and feedback regarding your MVEL2033F over-the-range microwave. We recognize your experience with the visibility of the control panel buttons under standard kitchen lighting. To help improve readability and ease of operation, we recommend utilizing the surface cooktop light underneath the microwave to provide extra ambient illumination across the front panel, and cleaning the control panel face with a soft microfiber cloth to remove any smudges that might diffuse light. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Verified Purchase
Great microwave!
So far this unit works like a charm, we have it in room vented and its working well.
We are thrilled to hear that your SMVEL2033F over-the-range microwave is working like a charm and performing beautifully with your room-vented setup! Thank you for taking the time to share your feedback. It’s great to know that the unit is delivering smooth, reliable performance and fitting well into your kitchen configuration. We truly appreciate you choosing LG to be part of your home upgrade. We hope it continues to serve you well and provide consistent convenience for your everyday cooking needs. If you ever need assistance or have any questions, our LG CareQ team is always happy to help at 1-888-542-2623, or via WhatsApp, live chat, or email at https://www.lg.com/ca_en/support/contact-us/.
Don’t buy this if you are a small person
We just installed this, so I can’t really speak to how well it will work. But the control buttons for the microwave are at the bottom of the front panel, which causes the window on the front to be placed higher. I am five feet tall, and cannot see the food that is being cooked. Also the inside light is very dim, and the glass on the door is very dark, which makes it difficult to see the food as it cooks. Or at least it would, if I could see it to start with. Maybe we didn’t do our due diligence thoroughly enough, but it never occurred to us that this would be an issue.
Hi, Melody. Thank you for sharing your experience with your new LG Microwave. We appreciate you taking the time to describe what you’ve noticed so far. The placement of the control buttons and how it affects the viewing window, along with the dimmer interior light and darker glass, are helpful details for us to hear. We understand how important clear visibility is when checking food as it cooks, especially when the unit sits higher than expected. To allow us to properly investigate the details of your specific product model and to see how we can assist with your viewing‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
It works!
I have had this microwave for about a month. It works fine and seems very powerful, but there are a few things I don't love about it...first off it's very difficult to see the control panel unless all my kitchen lights are on - I have a darker kitchen - the option for backlight would be nice. Another issue is the door is very wide and I've hit my head a few times opening it. I do love the sleek look, but would probably opt for a handled door the next time.
Hello, Raz. Thank you for sharing your experience with your LG microwave. It’s great to hear the unit has been performing well and delivering the power you need, and we appreciate the thoughtful details about the control panel visibility and the wide door design. Feedback like yours helps highlight how the LG unit fits into real‑world kitchen setups, especially in spaces with lower lighting or tighter layouts. You may also find this LG link helpful for exploring features and usage tips for your specific issue: https://www.lg.com/us/support/help-library/lg-microwave-how-to-make-adjustments-with-the-custom-settings-button--20151004354306 To allow us to properly investigate the details of your specific product model and to see how we can assist with the visibility and door‑related issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to the link above for additional guidance. ^James
The buttons stopped working properly. I had to open and close the door several times then press the button for it to work. Thanks God i had the insurance. Allstate sent me a list of technicians when i called them they said they don't fix microwave. Aslo if you're going to get it feom Sam's br patient. I ordered mine March 24, 2024, i didn’t receive til April 4. It stops working exactly 2 years ( March 2026). The 2 stars is because it is very beautiful and classy. If youre going to buy it get the 4 year insurance plan.
Hi, Labrance. Thank you for sharing your experience with the LG Microwave (MVEL2033F) model. We appreciate you sharing how the buttons and usability impacted your experience with the unit. We want you to feel supported during this process. To restore normal operation when the control panel is unresponsive, try a few steps: (1) Power-cycle the unit by unplugging it for 30–60 seconds, then plug it back in. <br /><br />(2) Ensure the door latches fully engage, as controls won't respond without secure closure detection. <br /><br />(3) Check that the vent area is clear, as overheating may limit button response. <br /><br />(4) Verify the outlet provides stable power by testing another appliance on the same circuit. For detailed guides on managing your control panel and door components, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887. If you’d like us to review your unit’s behavior or explore next steps based on your setup, please email us at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
LG Microwave
We bought this exact microwave 3yrs ago along with the LG stove, refrigerator and dishwasher. All of them ThinkQ. They all scratch %26 chip horribly and just recently after owning them for less than 3yrs, the stove went out, the dishwasher started having issues and powers on %26 off and the dishes now come out half clean and the microwave just up %26 died. I would never buy again. Look nice to begin with but not worth the money considering they all have issues less than 3yrs later. Not a good purchase.
Hi, there. Thank you for reaching out, and we understand the importance of having your LG Microwave (MVEL2033F) model and the rest of your ThinQ appliances stay reliable for years. To address the power issue with your microwave, please verify that the unit is plugged into a dedicated 120V grounded outlet and check your home's circuit breaker to ensure it has not tripped. For the dishwasher performance, we recommend checking the spray arms for any blockages and cleaning the filter at the bottom of the tub to ensure optimal water flow and cleaning results. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If you need more help, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your model numbers and a brief summary of what each unit is experiencing so we can assist further. ^Juvy
GREAT - as long as it lasts (not long)
I have been very pleased purchasing appliances from Sam’s Club. Nothing rates 100% all of the time, but Sams Customer Service has been very helpful when it doesn’t. LG on the other hand… Have not had this microwave even 18 months when it stopped heating. After spending more than an hour on the phone with LG tech and Customer Service, they tell me that they can send repair- and want a credit card deposit in the amount of a new microwave. Not to worry, they say, if the repair comes out to be less, they will refund the overage. IF? IF I spend half a mortgage payment on an appliance, I expect it to last more than 18 months.
Hi, there. Thank you for sharing your experience with us regarding your LG Microwave (MVEL2033F) model.<br /><br />We understand the importance of a kitchen appliance that functions reliably over time. For a unit that has stopped heating, one helpful step you can try is a simple power reset. Unplug the microwave for about 60 seconds, then plug it back in and test it again. This can help refresh internal components and may restore heating if the issue is related to the control system. Additional guidance here: https://www.youtube.com/watch?v=pTCLNZ9l74E. We’d like to take a closer look at your case and explore the best path forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
WORST CUSTOMER SERVICE EVER!!
new microwave came today April 10TH they removed my old WORKING MICROWAVE new microwave was defective they left with both ovens cannot tell me when new oven will be replaced I am left with no working microwave oven I am 79 years old and I need microwave everyday to cook If I could give less than one star I would WORST CUSTOMER SERVICE EVER!!
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
I like it.
I love how this microwave functions, much more powerful than my 20 yo model, not happy that the display does not light up, when I did my search for LG microwaves with back-lit display and this one came up. I had a friend install it for me and he said it was pretty easy. It fit well with the outside ventilation that was part of my old machine. Would I buy it again, probably not, I would purchase one with back-lit display.
Hello, Bob! We appreciate you sharing your review of your LG Microwave. It’s great hearing that the power, performance, and easy installation have been a strong upgrade from your previous model. Your note about the display not being back‑lit and how that affected your experience is truly helpful and will be shared with the team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Verified Purchase
Microwave
Enjoy some of the advanced features. The interior size is great.
It’s great to hear that you’re enjoying the advanced features and interior space of your LG MVEL2033F! Thank you for sharing your feedback—we’re glad it’s helping make your cooking experience more convenient. If you ever need assistance or have questions about your appliance, our LG CareQ Team is happy to help: Phone: 1-888-542-2623 Support: https://www.lg.com/ca_en/support