Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for DeLonghi Pinguino PACEM369S 500-Sq. Ft. Portable Air Conditioner for
DeLonghi Pinguino PACEM369S 500-Sq. Ft. Portable Air Conditioner
4 out of 5 stars
stars
289 ratings162 reviews
  1. 5 stars61% (176)
  2. 4 stars12% (36)
  3. 3 stars9% (27)
  4. 2 stars5% (15)
  5. 1 star12% (35)

Member photos

Sort by |
Showing 21-30 of 162 reviews
May 12, 2022
Reviewer name: Tiffdmitch
5 out of 5 stars
5 out of 5 stars review

Finally cool in South Louisiana!

[This review was collected as part of a promotion.] We recently built on to our house, making it bigger than our current central ac can cool. It's also a 130 year old home that isn't insulated the best. It gets very very hot here in south Louisiana. Every afternoon it is almost 90 inside my house even though our thermostat is on 65. I added this portable Ac unit and we are finally cool! I was able to put both units on 72 and it's 72 in my house! Both units are shutting off instead of running all day and my electric bill being sky high. It says it cools 500sq ft but it feels like a much bigger area that it cools. It was very easy to install, it took only minutes. It is made very well and easy to roll from place to place if needed. I'm very happy with the unit and so is all of my family. We aren't miserably hot all the time.

Review from De'Longhi
Helpful?4JNWMFNJKBN713714704426
Jun 10, 2022
Reviewer name: SCCT
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Doesn't Work

Did not even cool the room as stated.

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hello, sorry to hear that your Pinguino is not cooling your room as expected. This unit is meant to cool a room up to 500-Sq. Ft. If this unit is still not cooling, please contact us at 1 (866) 528-8323, Monday through Friday from 9am to 8pm EST. One of our lovely brand specialists would be happy to assist you with this matter.

Jul 19, 2022
Reviewer name: MrSkeptical
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not cool

Unit did not cool a single room 12x 12 below 80 degrees during the day

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hello, we are sorry to hear your Portable Air Conditioner was not suitable for your home's cooling needs. This unit is designed for spaces ideal up to 500 square feet. Your satsifaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly specialists who will be happy to speak with you regarding your cooling needs. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Jul 25, 2022
Reviewer name: VB
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Tough to drain!

Constantly needs to be drained from bottom port which is very difficult to do.

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hello, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website for any assistance relating to draining your Portable Air Conditioner. www.delonghi.com Thank you.

Jun 8, 2022
Reviewer name: Poppy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent portable a/c

This is my 2nd unit because the 1st one is so good. I highly recommend it.

Helpful?4JNWMFNJKBN713714704426
Jun 1, 2022
Reviewer name: JessSample26
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product!

Love this brand! We have 3. Drain them at the end of the season. Very little maintenance.

Helpful?4JNWMFNJKBN713714704426
Jul 1, 2026
Reviewer name: Elaine
3 out of 5 stars
3 out of 5 stars review

Not giving this more than 3 stars, as of 2026 it has died on me. Worked very well for the first three years. Now it has started freezing up on the coils in the back and doesn't put out cool air.

Helpful?4JNWMFNJKBN713714704426
May 23, 2022
Reviewer name: KJ Hoff
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Keeps the room at the perfect cool temp!

Easy to get set up! Works perfectly to keep our bedroom cooler than the rest of the house. Works great and would highly recommend!

Helpful?4JNWMFNJKBN713714704426
Jul 19, 2022
Reviewer name: Gigi
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Reliable unit

Does cool off a 400 sq ft area very nice. Its a bit louder that I want but I rather deal with the noise vs the heat.

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hi Gigi, we hope your De'Longhi Pinguino Portable Air Conditioner continues to provide your home comfort for many years to come. Thank you.

May 29, 2022
Reviewer name: JediDad68
3 out of 5 stars
3 out of 5 stars review

One major fault

The unit itself works well. The only problem is that the exhaust hose is too short and you cannot find any extension hoses anywhere that fit this machine.

Helpful?4JNWMFNJKBN713714704426
reply from DeLonghi Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.