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Customer reviews for DeLonghi Pinguino PACEM369S 500-Sq. Ft. Portable Air Conditioner for
DeLonghi Pinguino PACEM369S 500-Sq. Ft. Portable Air Conditioner
4 out of 5 stars
stars
289 ratings162 reviews
  1. 5 stars61% (176)
  2. 4 stars12% (36)
  3. 3 stars9% (27)
  4. 2 stars5% (15)
  5. 1 star12% (35)

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Showing 1-10 of 162 reviews
Jun 23, 2022
Reviewer name: Michelle
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very happy in this AZ heat

Great Buy! We are so happy we decided to get this unit when our apartment unit couldn't keep up with this triple digit Arizona heat! This was very simple to install / set up. My 10 yr old and 6 yr old kids basically did it themselves with my supervision. We are all very happy and keeping cool this summer!

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hi Michelle, we hope you continue to stay cool in the Arizona heat with our De'Longhi Pinguino Portable Air Conditioner. Thank you.

Jun 21, 2022
Reviewer name: Joan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product

Bought this for a sunroom that gets extremely hot. I can turn it on and within 10 min the room is comfortable. Easy to install. Just raise the window and insert the slider bracket that comes included. Then lower the window to secure the bracket. I did not have to take the window screen out since the hose does not protrude past the window. So simple to remove as well.

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hi Joan, we hope you continue to enjoy the cooling capability of our De'Longhi Pinguino Portable Air Conditioner. Thank you.

May 24, 2022
Reviewer name: Orions Folks
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Extremely happy with this unit.

Have only had it a few days but here is what we can say so far. After bringing the unit home we noticed how much smarter the packaging was than any until we have purchased in the past. Setup was a breeze and once again, was much better than previous portables we bought in the past. It actually fit our windows almost out of the box. We did have to cut one part, which the directions did specify that we might want to do, so there was no surprise. We did not have to but it was very easy (did it with a dremel), but again, was not necessary. Turned the unit on and it was much quieter than previous units and it got cold quickly. We have a small home (2 bedroom) since we are beyond the age of children and this until cools almost our entire house. Adding a simple box fan, it makes the whole house very comfortable. We are pushing it's limits with the size of the home but so far it is doing the job as we had hoped for. Can't speak to it's reliability as it has only been running for about 1 week but so far so good !

Helpful?4JNWMFNJKBN713714704426
Jun 1, 2022
Reviewer name: frivolous purchaser
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

END BOSS A/C

10/10 rating no problems. Dont let others fool you saying its loud. Place it on low after cooling room and you can easily fall asleep to it. Keeps room ANY temperature you place it at.

Helpful?4JNWMFNJKBN713714704426
Jul 23, 2022
Reviewer name: Eric
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So far, impressed.

So far, I am positively impressed with this. It was not too difficult to set up. The strength is what I expected. The timer is a nice convenience. I’ve had it for a week. So far, I would say ‘very good’ and a good value for the price.

Helpful?4JNWMFNJKBN713714704426
May 12, 2022
Reviewer name: Tiffdmitch
5 out of 5 stars
5 out of 5 stars review

Finally cool in South Louisiana!

[This review was collected as part of a promotion.] We recently built on to our house, making it bigger than our current central ac can cool. It's also a 130 year old home that isn't insulated the best. It gets very very hot here in south Louisiana. Every afternoon it is almost 90 inside my house even though our thermostat is on 65. I added this portable Ac unit and we are finally cool! I was able to put both units on 72 and it's 72 in my house! Both units are shutting off instead of running all day and my electric bill being sky high. It says it cools 500sq ft but it feels like a much bigger area that it cools. It was very easy to install, it took only minutes. It is made very well and easy to roll from place to place if needed. I'm very happy with the unit and so is all of my family. We aren't miserably hot all the time.

Review from De'Longhi
Helpful?4JNWMFNJKBN713714704426
Jun 18, 2022
Reviewer name: mla
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

More than pleased!

I am more than pleased with this purchase. This is a workhorse portable AC unit and really does the job in an area larger than the advertised 500 sq ft. I own other Delonghi products that have lasted many years and I'm hoping this one will as well. My only disappointment with this unit is that the air flow direction is not adjustable. Also I do wish there was a better way to drain the de-humidifier unit as the tube provided easy to lose. (or maybe they could have a compartment to keep the tube in). I really don't used the de-humidifier though. Lastly, I'm not nuts about the typeface of the model stamped on the front, but that's no big deal.

Helpful?4JNWMFNJKBN713714704426
Jun 10, 2022
Reviewer name: Trica
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Doesn't cool square footage it says it will

Haven't used it too many times since we got it, weather hasn't required, but the 3 times we have used it, it does not cool the square footage it says it will. Called the company, they told me to let it run on the lowest setting. Not sure how energy efficient that is going to be. Still can't get the room below 75 degrees. It does blow cold air, just does not cool our room sufficiently.

Helpful?4JNWMFNJKBN713714704426
reply from DeLonghi Customer Care

Hello, thank you for sharing your feedback on your Pinguino. We are sorry to hear your unit is not cooling up to the 500 SQ. FT as programmed. This is not a common issue with this unit, and we would love the opportunity to investigate this matter for you. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket 4063865. Thank you.

Jul 8, 2022
Reviewer name: Mary
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Just did not work

I ended up having to return the unit because it would not cool off. It would blow hot air instead of cold air then when I finally got it to cool after making sure everything was on right again, it wasn’t actually cold it was slightly cooler than hot. I bought a different brand and it automatically came on cold. This told me that it was not me it had to be the unit

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hi Mary, we are very sorry to hear you had this experience with your Portable Air Conditioner. We understand this has caused you to return your unit, but if we can be any assistance finding a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Jul 10, 2022
Reviewer name: Csweet
1 out of 5 stars
1 out of 5 stars review

Do not buy

This AC is not efficient, it doesn't last at all. They automatically come with a 1yr warranty so we called the manufacturer, after some hassles, they finally came through and replaced it with a new one. Well once the new one arrived, we installed it immediately then turned it on. It blew cool especially at first but after a few months it turned out just like the one before so now that one is in the trash. I don't recommend this brand at all.

Helpful?4JNWMFNJKBN713714704426
reply from Supplier Response

Hello, we are sorry to hear our Portable Air Conditioner did not live up to your cooling expectations. We understand this is regarding your replacement unit, so we would appreciate the opportunity to connect you with one of our friendly specialists who will be happy to discuss the cooling needs within your home. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.