Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hello, we are sorry to hear our Portable Air Conditioner was not suitable for your cooling needs. Many factors such as insulation, position, and square footage can affect the proficiency of air conditioning units. Your satisfaction will always be our top priority, so if you require any assistance finding a new unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.