Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hello, we hope you continue to stay cool with your De'Longhi Pinguino Portable Air Conditioner. Thank you.

Hello we hope you continue to enjoy the cooling capability of our De'Longhi Pinguino Portable Air Conditioner. Thank you.

Hello, we are sorry to hear you were not fully satisfied with your Portable Air Conditioner. It may be helpful to know this unit is ideal for spaces up to 500 square feet. Your satisfaction will always be our top priority, so if we can be of any assistance in finding you a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Hello, we are sorry to hear you were not fully satisfied with your Portable Air Conditioner. Your satisfaction will always be our top priority, so if we can be of any assistance in finding you a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.