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Sam's Club
Sam's Club
Customer reviews for Custom 10" Double Layer Cake for
Custom 10" Double Layer Cake
4.4 out of 5 stars
stars2,269 ratings842 reviews
  1. 5 stars78% (1,769)
  2. 4 stars6% (146)
  3. 3 stars5% (103)
  4. 2 stars3% (72)
  5. 1 star8% (179)

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Showing 1-10 of 842 reviews
Jun 18, 2025
DMH
5 out of 5 stars review

Verified Purchase

50th Anniversary Cake

PERFECT cake! Ordered for our 50th Anniversary cake. Decorated exactly as requested (which is what I wanted 50 years ago for our wedding & was not decorated as wanted for wedding) Cake & whipped frosting was delicious. Couldn’t had asked for better!!!!

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Jul 7, 2025
Kathy
5 out of 5 stars review

Verified Purchase

Best cake ever

I was skeptical about ordering a cake from Sam’s because I never had one before and didn’t know anyone who did. I ordered one for a small retirement party. It looked phenomenal. The cake was very moist and the whipped cream icing was fabulous. Everyone loved the cake. Great choice and only $17.28. Definitely will order in the future.

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Aug 22, 2025
Monica
5 out of 5 stars review

Verified Purchase

Strong buttercream

The cake was beautiful although the fushia buttercream was strong it took over the cake.,but as a regular customer I always buy my cakes here and the next time I will order white buttercream with no dye

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Aug 14, 2025
Anonymous
5 out of 5 stars review

Verified Purchase

Great bakery

I have found Sam's club cakes and cupcakes to be the best. They are always fresh and very moist. And ordering online makes it so easy. Have ordered from the "grocery" stores. Absolutely no comparison.

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Jun 1, 2025
Deb
5 out of 5 stars review

Verified Purchase

Bought you placed on top of each other

Worked out perfectly, I bought two 10-in cakes and placed one chocolate one vanilla on top of each other and used the whipped cream not buttercream so I was able to spread the whipped cream to look like one layer. Added edible flowers for a baby in bloom baby shower cake.

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May 30, 2025
ApacheStar
5 out of 5 stars review

Verified Purchase

Beautiful & delicious

Delicious cakes always! Mariah did a beautiful job on the decorating, I had asked for specific colors and extra roses and told her to use her talents on how it should look. She was so nice and really made the cake so pretty. Very happy. I order a birthday cake for myself every year from Sam’s.

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Jul 30, 2024
anonymous
3 out of 5 stars review

Verified Purchase

Cracked Birthday Cake

The cake cracked across the middle and through, too late to take it back. Sprinkles around the sides are new and unwanted. Ordering on line was convienient but the product was not as good as usual. Sams provided an electronic $5.00 gift card for compensation, which was an insult.

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reply from Sam's Club Bakery Team

We're sorry for this experience with the cake as this is not the quality expected from Sam's Club. Please contact Member Support at (888) 301-0332 and we’ll do our best to make this right for you.

May 4, 2025
Tere
1 out of 5 stars review

Verified Purchase

Sam’s decline in bakery

First going online to order and having to pay is the worst! I enjoyed talking to someone regarding my bakery needs! Way to take customer service out of it! Although Clarksville lacks customer service anyway. However the quality of cake has gone so far down hill I am looking at making my own cakes again! I was embarrassed to serve this cake! I wanted to add a picture but it is. It letting me.

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May 21, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

More frosting than cake

Ordered chocolate butter cream, half a sheet, the same length of the cake was the same amount of frosting on top of the cake. It was like biting into a frosting cake with a little bit of bread; horrible. I don’t know if this is how all the chocolate cakes are made or it was just the person that made it!

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Oct 3, 2024
Tatti
1 out of 5 stars review

Verified Purchase

Stitch Cake

Disney stitch instead they put the item number. You can only order thru their website (shop by design) but there’s no place to put the serial number to customize it. So I ask one of the lady was decorating a cake and she told me to put the serial numbers after happy birthday …… I asked her; are you sure because I don’t want the item number on the cake because I have seen crazy stuff done to cakes by putting the entire phrase or not putting the image and just put the number. She said don’t worry just put it there and will put the design on the cake. Well I went to pick up the cake the day before the party and what I received was the entire phrase as you can see on the picture. I can’t lie to you! There’s a lady that took care of us because the bakery worker weren’t there, she couldn’t find my order, was getting annoyed and started saying that I didn’t ordered anything and I show my order number but she said that they don’t go by order # so only by name. Well finally the cake was found, was right in front of her but without the design. She started to blame me that I should have written the item number on the notes sections which I went back to their website and see where is the note section which there is none and that is why I asked the lady from the bakery where to put the item #. Then she disappeared and a nice gentleman came and started to help and made me write everything in paper so he can give it to the decorator the following day !

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