The cake cracked across the middle and through, too late to take it back. Sprinkles around the sides are new and unwanted. Ordering on line was convienient but the product was not as good as usual. Sams provided an electronic $5.00 gift card for compensation, which was an insult.

Disney stitch instead they put the item number. You can only order thru their website (shop by design) but there’s no place to put the serial number to customize it. So I ask one of the lady was decorating a cake and she told me to put the serial numbers after happy birthday …… I asked her; are you sure because I don’t want the item number on the cake because I have seen crazy stuff done to cakes by putting the entire phrase or not putting the image and just put the number. She said don’t worry just put it there and will put the design on the cake. Well I went to pick up the cake the day before the party and what I received was the entire phrase as you can see on the picture. I can’t lie to you! There’s a lady that took care of us because the bakery worker weren’t there, she couldn’t find my order, was getting annoyed and started saying that I didn’t ordered anything and I show my order number but she said that they don’t go by order # so only by name. Well finally the cake was found, was right in front of her but without the design. She started to blame me that I should have written the item number on the notes sections which I went back to their website and see where is the note section which there is none and that is why I asked the lady from the bakery where to put the item #. Then she disappeared and a nice gentleman came and started to help and made me write everything in paper so he can give it to the decorator the following day !

Was my favorite place to purchase an occasion cake but new on-line ordering form is inaccurate and confusing. It also does not allow as many style choices or requests for unique designs as before. The bakery no longer has standby cakes for last minute needs.

Cake was DELICIOUS! That’s the most important factor- it was moist, yummy, nice 2-layer size and was not flat, like most places, and it was very nicely decorated. One major con- the handwriting on the cake was very sketchy and hard to read. That’s the only minus.

Ashley A in bakery was a most helpful person, I could not get the order to go thru online and she jumped in and offered to help right away. She is very knowledgeable, helpful and very pleasant to do business with. I can not express enough how important it is to have someone so willing to help you and do such a good job getting you what you want. Thank you so much Ashley A for your kindness and your help. You made my Great Granddaughters birthday special.

Ordered chocolate butter cream, half a sheet, the same length of the cake was the same amount of frosting on top of the cake. It was like biting into a frosting cake with a little bit of bread; horrible. I don’t know if this is how all the chocolate cakes are made or it was just the person that made it!

The writing on the cake looked like a 3rd grader did it

Staff extraordinary helpful cake turned out perfect

The cake was beautiful and delicious!!!

We got so many compliments and inquiries as to what bakery our daughter’s cake was from. The value was great. Well decorated.