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Customer reviews for SAMSUNG 98" Class DU9000 Series 4K UHD Smart TV for
SAMSUNG 98" Class DU9000 Series 4K UHD Smart TV
4.7 out of 5 stars
stars
199 ratings198 reviews
  1. 5 stars82% (164)
  2. 4 stars14% (28)
  3. 3 stars1% (2)
  4. 2 stars1% (2)
  5. 1 star2% (3)

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Showing 181-190 of 198 reviews
Nov 11, 2024
kma188
2 out of 5 stars
2 out of 5 stars review

TV is Great but Shipping/Delivery Sucks!!!

The negative review is for Sams Club and the shipping company AIT Worldwide. I baught this TV (98-inch) on 10/8/2024. Two days later, I received an email from Sams Club informing me that the TV will be delivered on 10/16/2024.On 10/13/2024, I requested a delivery date change from 10/16/2024 to 10/18/2024 as I was out of state for business. The same day, I received a confirmation email from Sams Club that the new delivery date was 10/18/2024. On 10/16/2024, I was chocked when my doorbell camera showed two gentlemen leaving the TV in front of my entry door while I was still out of town. Even though Sams Club charged me $99 for shipping, I had to pay a friend to have him store the TV for me while I was away and paid him again for him to help me bring the TV to my house upon my arrival, I'll think twice before ordering any item at Sams Club in the future. This is the second time I'm having issue with Sams Club and their shipping/delivery companies. Last year, I baught an LG refrigerator on Sams Club's website. However, after their shippling company messed up the delivery (they delivered a dented refrigerator), I had to file a complaint with my credit card company before Sams Club returned my money. Another thing about my experience, I baught this TV for $2,997.99 on 10/8/2024. A month later, Sams Club and Walmart are selling this TV for $500 less. And of course, per Sams Club, this TV is not returnable. All in all, this TV is great except for its remote control, which is really tiny/small as if it was made children. I have another 86-inch Samsung TV with a small remote control. However, the one that came with the 98-inch TV is even smaller. .

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reply from Samsung

Hi kma188,We appreciate you sharing your experience; however, we recommend you contact Sam's Club directly for assistance in correcting this situation. We hope your issue is resolved quickly. You may also want to consider providing feedback directly to the Sam's Club store where you made your purchase. Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~Samsung Advisor

Jun 4, 2025
Truckman09
5 out of 5 stars
5 out of 5 stars review

Good quality

[This review was collected as part of a promotion.] Very good quality and never lags when I'm watching it. Very responsive with the remote.

Review from Samsung US
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Mar 20, 2025
Veine45
5 out of 5 stars
5 out of 5 stars review

Samsung owner

[This review was collected as part of a promotion.] Very nice. Flik perfect. No problems and good wi-fi

Review from Samsung US
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Oct 27, 2024
Chevyking
5 out of 5 stars
5 out of 5 stars review

Great video and sound

[This review was collected as part of a promotion.] I mainly use it to game and watch movies with the family

Review from Samsung US
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Aug 3, 2024
HookedOnWeb
5 out of 5 stars
5 out of 5 stars review

Awesome. Switch between Computer and TV, flawless!

[This review was collected as part of a promotion.] Crystal clear is understatement. It's as if I am inside my games.

Review from Samsung US
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Jun 2, 2024
Popz408
5 out of 5 stars
5 out of 5 stars review

All of the features are amazing

[This review was collected as part of a promotion.] Best ever tv. You'll love the clarity. The sound. The colors it's amazing.

Review from Samsung US
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May 17, 2025
Anonymous
5 out of 5 stars
5 out of 5 stars review

real or fake

[This review was collected as part of a promotion.] The main thing is that I can hear the audio and see the full picture of the video.

Review from Samsung US
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Jun 3, 2024
Winsalot86
5 out of 5 stars
5 out of 5 stars review

Picture perfect color and sound

[This review was collected as part of a promotion.] Has a lot of great features and also the clearness. In the screen is awesome, sound is booming.

Review from Samsung US
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May 3, 2025
SamsungLikeDat
5 out of 5 stars
5 out of 5 stars review

Gotta Love Samsung!

[This review was collected as part of a promotion.] We've had this product for some time and I love it!

Review from Samsung US
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May 30, 2024
KennyP
4 out of 5 stars
4 out of 5 stars review

Clear images and huge screen

[This review was collected as part of a promotion.] Great for all occasions like gaming, movies, and tv shows.

Review from Samsung US
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