Hi yea123, Thank you for your purchase and feedback on your experience with the DU9000 TV and remote. If you're remote is not pairing with your TV or is losing connection please try the following steps: First, make sure there is nothing blocking the IR Sensor located below the Samsung logo at the bottom of your TV. Next, let's check that you are running the latest Firmware update. Go to Settings> Support> Software Update. If you continue to have issues, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Gustavo, Thank you for your feedback on the DU9000 TV. We understand that sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor