The installation service at Sam's Club in Pittsburgh Mills Mall is reliable. Tires were ordered, delivered, installed on time as promised. The communication, notifications and information was timely, clear and accurate. The installation department here builds trust and performs very well.

I bought a new set of tires a year ago from Sam's Club and the installation package included a fairly comprehensive warranty, which I completely forgot about. Today I got a flat tire and was able to drop in to get it repaired. Didn't realize repairs were free for members! Alas, the tire was beyond repair and I was prepared to pay for another tire. Then they told me I was covered for a free tire and I would only need to pay the $20 installation fee. Needless to say, I was incredibly relieved and thankful for the great service. I was in and out in under an hour.

We have 4 cars in my family and have always purchased tires and installation package at Sams club. During the past year, we started to notice car vibration issues when driving on interstate highway even right after tire rotation and balance. I wasted a lot of time and money trying to determine where the vibration came from. Then I noticed that my local Sams club only performed "static" balance (only saw hammer-on weight on inner edge of the rim) on 3 of our cars. All of them has Aluminum wheels. During recent purchase, I specifically asked the tire technician to do the dynamic balance (to make sure both numbers on its balancer to be zero). He kindly did it, and vibration is minimum at 75mph. However, I found that there are 2 hammer-on weights at different locations and a group of sticky weight per wheel. If it is done properly, one hammer on weight and one group of sticky weight should do the job. I am not sure whether the static balance and improperly trained tire technician situation are happening across all Sams clubs or just my local store. Regardless, it is very disappointing.

Had a 5 pm appointment came in around 4:30 to be sure I was not late. 6 pm rolls around and couldn't find anyone to ask the status of my vehicle. Had to go find a store manager who could care less about my issue. He goes and finds the guy that greeted me at 4:30 and he tells him he cant get one tire out since 4 PM, 2 guys working on one car for 2 hours! The store manager apologizes but acted as if he didn't care. I love shopping at this store but from now on I will try BG's had to end up leaving with ,y tire and now I have to spend another trip to another shop to get my tires installed. beware do not get your tires installed here!

I ordered my tires through the app and was told that they would take 5 to 7 business days to arrive. The tire still has not arrived after 2 weeks so I called corporate and was told that the tires have been delivered 2 days after being ordered but the store never received them. The representative was nice enough to reorder the tires that no additional cost to me. This took another five to seven business days to arrive. Three days after the reorder I received an email saying that my order had been canceled, so I called corporate again and after talking to nine different Representatives I had one tell me that my reorder had been delivered that morning to the store and gave me a tracking number that's not available through the app. While at my appointment to have the tires installed I was walking around the store and found the set of tires that had been delivered 3 weeks prior on the shelf with my name on a bright green sticker with the delivery date of 2 days after my order. The whole process was very frustrating. I was told that this happens more often than it should. If you order tires through the app and they don't arrive in a timely manner go walk around the store and find them.

Price was Right and the tires made my vehicle ride incredibly smoother. The installation wait time was only about an hour and 15 minutes which was not bad considering the volume of business this Sam's does. I selected my tires from the rack of available tires and that cut down on the shipment wait. The tires were a Goodyear brand and rating good.

A flat repair will either take you 8 hours to sit and wait on them to fix, or you can schedule an appointment but it will be a week out. Does a lot of good on a flat repair. Waste of service and customer service! I called 15 times, left 3 messages before finally asking for a manager to get someone to schedule me an appointment. Just a joke all the way around. I won't buy tires here again because they can't service them.

Ordered 2 tires online and waited several weeks for them to come in. At no time was anything mentioned about having to schedule an appointment for an install. Received an email stating tired were in and now I must schedule an install. I called the local store to do so and, as all calls are, it was transferred to El Salvador. Unfortunately I don't speak Spanish and this gentleman barely spoke English. After awhile I was finally scheduled for an appointment in about 3 weeks. My wife wanted to see if we could get them installed sooner so she called the local store, again El Salvador, except this woman dod not speak English. So we decided to go into the store. We were totally ignored. Employees just walked past us and would not respond. No choice but to wait. I go in at the scheduled time and an employee who just seemed miserable came to the counter. After q0 minutes of trying to find me in the system l, he tells me they probably won't just do two tires. He wants to look at the vehicle. Two front tires are perfectly fine with more than enough tread. He tells me that I have to order two more tires and go through the process again. Moral of story, shop local. This place has zero customer service. Totally ridiculous attitude.

I can’t quite rate the installation as it didn’t happen yet. My $$ were taken at the store and I was told the tires will be there in 3-4 days. It has been 2 weeks and NO ONE called and gave me any updates. It is impossible to get anyone on the phone at the store. The person at 800 number tried to help but gave confusing pieces of information - he could not locate my order and the tires are on back order with the manufacturer. He then transferred me back to the store where automated voice told me I am 58 minutes away from being answered. So, to say that I am disappointed, is to say nothing. I am quite furious.

I bought four Goodyear Integrity tires for my 2013 Toyota Tacoma pickup. Had them installed yesterday. I was very pleased with the service initially, but the day after installation I had to return to Sam’s because the Tire Pressure Warning System lit up. The technician at Sam’s took a meter out to my truck saying that he’d reset the transmitters. Came back and said all the batteries were dead and there was nothing he could do. Apparently they did not check the tire pressure warning system when they installed the new tires, nor do they have replacement parts. Totally defeated the warning system, which was working fine before the installation of new tires. Now I’ll have to go to Toyota dealer and have Sam’s error fixed.