I bought tires at good prices (Black Friday Deal). A little over a year later I needed to replace one. It literally took a week just for a replacement tire to arrive. At that point the nearest appointment they had was 2-3 weeks into the future. The staff there is grossly under paid so very unhelpful. It was an absolutely horrible experience. I suggest going literally anywhere else and paying a little more money to actually get a new tire installed immediately.

I would give Zero star if it was possible. extreme frustration and disappointment with the customer service I received at your tire center located at Edison Sam's Club #6369 883 Route 1 Edison, NJ 08817, during my appointment on November 27, 2024. This experience was by far the worst I have encountered, and I feel it is important to bring this to your attention to improve future interactions and maintain customer trust. I arrived on time for my 8:00 AM appointment, but due to issues with your computer system, it took 20-30 minutes to check in. Despite this initial delay, I remained patient. During the initial check-in process, I asked the technician to inspect and test the TPMS sensors. By 9:00 AM, the technician informed me that two of the TPMS sensors had dead batteries. I approved the replacement of these sensors at an additional charge. At 9:30 AM, I was also informed that the technicians could not remove the front driver's wheel due to a stuck lug nut and was told to reschedule. Since I was traveling for the Thanksgiving holiday, I explained the urgency and requested that they proceed with installing three of the four tires while I brought back the remaining wheel within an hour once I got home and remove the wheel with my tools. This request was denied. As a tire center specializing in tire replacement, I was shocked to learn that your staff lacked the necessary tools, such as a breaker bar, to handle a stuck lug nut. I agreed with the manager that while they work on the other wheels I would go get a breaker bar. I obtained a breaker bar from a nearby store in less than 10 minutes and personally removed the lug nut in just seconds—something your technicians said was not possible. The agreement was to continue to work on the other 3 wheels that were serviceable while I got the breaker bar. Despite resolving the issue myself, your team took until 11:00 AM to complete the installation of four tires—a process that should have taken far less time given my 8:00 AM appointment. On top of all this the technicians explained to me that the TPMS sensors we had agreed to replace were not replaced because they didn’t have enough time. When I asked the manager for some form of compensation for the inconvenience, lost time, and poor service, I was met with unprofessional behavior. The manager laughed at my request and told me that your team had "done me a favor." After further discussion and the attention of other customers, she finally agreed to refund the installation cost. However, her comments to the technicians following the incident were humiliating and uncalled for. This experience was deeply frustrating for the following reasons: 1. Disregard for Customer Time: The four-hour delay wasted my day, and the failure to install the TPMS sensors after approving and paying for them further aggravated the situation. 2. Lack of Preparedness: A professional tire center should have tools and skills to handle common issues like a stuck lug nut. 3. Unprofessional Behavior: The manager’s attitude and comments were insulting and showed a lack of respect for your customers. 4. Missed Opportunity to Resolve: The situation could have been handled with more empathy and efficiency. I expected a higher standard of professionalism and service from Sam’s Club. I request that you address this matter seriously, ensure proper training and tool availability for your tire center staff, and consider additional compensation for the inconvenience I endured and the incomplete service.

The crew at Memorial & Penn in OKC are efficient and professional. Whether it is a new set of tires or just a balance and rotate, they get the job done, usually exceeding expectations. I have bought 4 sets of tires for two different vehicles here over the past 3 years, and they always do a great job. If they didn't, I would have went elsewhere. They even replaced a full set of lug nuts I had brought them since the OEM Ford Chrome Lug Nuts were swelling. The provided lug nuts were replaced during a balance and rotate, free of charge with this tire installation package. Great experience, great service. Keep up the good work!

I own a Grand Cherokee with air ride suspension and the vehicle must be set to "jack mode" to avoid damage. I told the tech that when I dropped it off. They should know that anyway!! When picking up the vehicle it was in lift mode! Totally different setting and pray I don't have issues because its very expensive to fix. The Blizzak tires are the best winter tires and I'll keep buying them. But, I'm going elsewhere next time.

On Sunday, 7/28/24 I had some issues using my temporary line of credit to purchase a set of new tires in store. Was assisted by Prescilla-store manager. After several attempts at tire center, she made another attempt at the customer service desk to help me purchase my tires. Unfortunately the glitch continued and the system continuously asked for my driver license ID which was already in the system. Prescilla then made a phone call to a representative to further assist with the issue. Although the issue could not be resolved, Prescilla's level of customer service was exemplary. This is the type of customer service that makes me want to continue to shop at this location. I was able to place my order online once I returned home. Tires were installed on Tuesday, 7/30/24. Very satisfied.

The staff and management at my store in Wake Forest are exceptional. Always very pleasant, even when it is incredibly busy. Goes out of way to get the service done when promised. Stands by reputation and warranty of both products and services without any question.

I bought a set of tires with the install package at Sam's store #4837 in Denham Springs, LA. Jeff and Chris were so kind and helpful The install went perfectly. As usual, I am satisfied with my tire purchase and install. I have been buying my tires from Sam's because of the service, great products, and prices for years. This store has amazing service.

Bought 4 new tires for the truck and 4 for the car. Had a nail within a month in one tire on the truck they fixed it no charge. On the car within 2 weeks something in the road caused 2 tires same side to run flat put the tires in the trunk took the car to the club they were unable to repair the tires sidewall punctures. They warrantied the tires for me however so only had to pay 20$ a tire to replace them saved me 360$ thank goodness! They are slow but for the warranty work i won't buy tires anywhere else.

I was very skeptical abt the tire installation experience after reading the reviews but I had a very positive experience. I do agree that the phone almost never gets answered at the tire center. So, I had to drive to the center to check on the inventory and get tires installed. Once I was at the store things were pretty smooth. I worked with Josh at the Hilliard rome road location in Columbus. He was quick in setting me up for a battery and tire installation at 2 pm. I got to the center at 2 and was out of there by 2:50 pm. I got the pirelli p4 all seasons installed. For the first couple of rides things seem good as far as tire installation goes.

The tire price was lower than others in my area but they are unable to address any Tire Pressure Sensor Module (TPMS) issues. TPMS is a standard. Every tire had a significantly different tire pressure when I checked that evening. Ranged from 34-47 pounds - not safe, not what the label on the door says. Balancing was good. No damage.