Ordered tires; was told delivery would be 3-5 business days and that I would receive an email when they were ready. 2 weeks later I called to find out the tires were ready and they forgot to let me know. Set up and installation time (10:00am on a Sunday). Got to the store as it opened to check in; they didn't start the installation until 10:55am.

Thisi is the second time we have purchased tires from Sam's in Topeka, KS and once again, the tire and battery crew was outstanding. We arrived for our appointment and the manager of the department was stnding by to begin work on our vehicle. He saw that the four tires were installed and balanced in just 50 minutes, and he took care to explain the process completely. We highly recommend Sam's Topeka!

Horrible experience at Hudson NH tire and battery. Spent a lot of money on 4 new tires, new stems and installation. Made an appointment to get tires put on. Associate completely incompetent and couldn't put tires on. Wasted our time and now have to pay our own mechanic to do what Sam's associate couldn't. Made a formal complaint to Sam's, but it didn't matter. Members mean nothing to them. They couldn't care less

We had a scheduled appointment to have our new tires installed, and when we arrived it turned out that my car had wheel locks, of which I was not aware. I knew the key was at home, but they were busy so they couldn't wait for my return and we had to reschedule. That was on me and I accept the responsibility for that. We went back a few days later (Saturday) for the scheduled appointment, and after returning home got a call saying that the lug nuts were stuck and they couldn't get them off, and that they were rusted. Told us we needed to take the car to a mechanic and have them removed and replaced and then we could reschedule the installation. It was now after hours on a Saturday and we had a road trip planned for the following Thursday. I asked to reschedule, saying I wasn't comfortable with an appointment any later than Tuesday, because of the issues we'd already experienced. The manager I spoke to would not even try to accommodate me and said the earliest appointment was at 4 or 5 PM on Wednesday... I scheduled it. I then contacted Tire Choice just before they closed and they were able to get us in to the shop on Sunday morning. There was one young woman doing the tire installations... she put my car up and in less than 5 minutes came in and said that she had no idea what there problem was because there was no rust on the lug nuts and she had already removed them from all 4 tires, using a basic removal tool. At that point, they were kind enough to say that if we picked up the tires from Sam's and brought them over, they would install them for us. So that is what we did. The installation at Sam's was supposed to be free, and because we had them installed elsewhere we had to pay for the installation and purchase the road hazard protection because the road hazard through Sam's is part of the installation package and they wouldn't honor it if the tires were installed someplace else. This last part was what another manager at Sam's told me when we went to pick up the tires. Bottom line.... either the guys doing the installation were incompetent or lazy, and because of that it cost us more money and a lot of aggravation. I do not recommend having tires installed at this store.

I purchase my ties exclusively from Sam’s Club for this great installation and protection package. It pays for itself after the first rotation, and the road hazard offers piece of mind for the future. I have even added this package to tires that we pre installed on my new vehicles.

If you don't need to change the TPMS sensors, they are fine. They were kind enough to put the sensors in after I bought them. They didn't know what they were doing and told me one didn't work. The truth is they all didn't work after they scan them. I now have to go to another tire shop to have them buy the exact same sensors again. All you do push the hazard button 6 times go to the left front tire and let the air out until about 19lbs of pressure and the horn honks. Repeat on the rest of the tires.

During installation something happened causing the tire sensor light to light up. The next day I returned and the associate tried to repair it but was unable. He told me to take my car to the dealership for the repair. They broke it but couldn’t fix it!

The Tire/Battery Shop was very busy on a Saturday afternoon. The employees were so good at squeezing me in for my 2 new tires. They were very courteous & kind. I have always received great service when getting new tires & getting batteries for my truck.

We had to go back the next day as the tire was flat. It turns out that the air valve was defective. They had only changed two out of the four. It wasn't the fact that the valve was defective. it was the attitude of the person in-charge and not the installer. This is the second time we had to deal with the individual. I am going to reconsider keep using the service. I need to replace two other sets of tires but don't I'm gong to use them.

Stopped in to purchase tires. Told had to pay for and they would email me times I could schedule for installation. Was not emailed, finally called to see why. At that point was scheduled for a 1 pm appointment. Arrived on time. It was 4:30 when the 4 tires were finally installed. Was advised it might take 1-2 hours since they were behind. Not pleased! Will look elsewhere to purchase tires!