I utilized Sam's to buy my new tires because I thought it'd be convenient to get my tires rotated for free while I shop. I even renewed my membership to keep the benefit. Only when I went to get my tires rotated, there was nobody at the service center. Three other people were standing around waiting, not a person to be found for help. Being that it is a 30+ min drive, I tried to call to make an appointment. Only I can't even get in touch with the local club and only get forwarded to a foreign call center. Absolutely ridiculous. I will never buy tires from Sam's again. Now I have to spend extra money to get the tires rotated somewhere else.

Ordered tires online and it took about 2 weeks. I had an appointment for my tires and I arrived early was one of the first ones there. They said they would call me when it was done, and I waited for 3 hours. I approached them and they said the truck has been sitting in the parking lot for a while. When I mentioned to them, why didn't no one call me, they said sorry and handed the me the keys. No sympathy, they acted like they didn't care.. Never again.

I do not live close to a Sams Club. The first available appointment is 2 weeks out which makes the flat repair feature worthless to me. I used to be able to bring the tire in and get it repaired while shopping. i'll need to pay someone else for the repair.

We came in this morning to get tires without an appointment and after ringing us up, we got a call back a few minutes later and were informed that we did not actually need to have them changed. Andrew explained what was causing the problem and that new tires would not solve it. He gave us a full refund and saved us tons. We have been going to Sam's for years and this was the best experience all do to Andrew's friendliness, helpfulness and knowledge. Truly a top tier employee.

Where is the store manager and what is he doing??!! The tire section doesn’t respond to phone calls to set up appointments, so I visited the store at 6:00 pm on Wednesday and they told me they left for the day and the customer service said we cannot do any thing, come tomorrow in the morning and see what will happen?! so disappointing

I bought 4 tires here and had installed and paid for free road hazard and lifetime rotate and balance. I called to have rotation in June and said Tire service not available due to covid 19. Now in late August still only one Sam's club has tire service open in Columbus Ohio metro area of 2.4 million people and it is not a store that is at all convenient to me. I can not get tires rotated where I bought them. Would not buy tires at Sam's club again. They are not standing behind their warranty

Excellent price, fast service, great customer service

Excellent service and worth the money

The manager was professional, knowledgeable, and very helpful. Service was excellent.

Good quick service on my SUV tires, in stock and they were on time with my appointment