Sam's club had hard time to schedule tire install. I had hard time to schedule 3 times and first time wrong tire was requested. Then to schedule took longer and then tire was not in correct inflation level set to 42 in 3 times, i had make several trips and final trip to cancel one charge, tire install should be simpler!

I already wrote this review 3 times. The service was horrible. I have Plus membership. Appointment was not scheduled when I arrived … they damage the tires cover plates and lost the caps for the air valves. The worst was next day when i took my car for tire alignment to another shop (Sams doesn’t do it) and check my brakes. They found out the way the installations was done strip the bolts so badly that was impossible to take them to check the brakes … they need to cut them and replace several bolts. Costing a lot extra money. The Sams savings don’t worth the expenses you will have with the damage they do to your car at the end. Bad Beyond expectations

The after-sales service is horrible. I arrived in Port Charlotte, FL with a flat tire, and the person who assisted me was extremely rude. He said, "Sir, the wait is 7 hours. If you want, leave the car and come back at 5 pm," and it was only 9 am. Imagine being on a trip and encountering such an unpleasant person dealing with the public in such a disagreeable manner and without any understanding for the customer. The only thing that makes me think is that they do it on purpose to make people leave. The only thing they care about is selling tires; the after-sales service they offer is a sham. NOT RECOMMENDED.

I worked with Sam's tire center in Vienna WV., over a 2 week period to order 4 tires and schedule the installation for a specific day that the kids were off school. I had the van checked in 3 hours before my appointment, which the Tech responded to by saying they would probably get it done early. Nope, instead I got a voicemail saying I had aftermarket airbags and they were not certified to replace tires on vehicles with airbags. After waiting on hold for 20 minuets and being transferred several times, a Tech finally answered the phone. Nope, they would not replace my tires, even if I let the air out of the “air bags”(rear air shocks for pulling our camper). I would have to pickup my van and reschedule. I called Goodyear, who was able to get me in within 30 minuets. When Sam's refunded the service fees for the work they didn't do, the Tech didn't complete the transaction properly, so now I have to go back to the club to pick up a gift card with my refund!

Sam's Club Tire Center in Mobile, AL is truly terrible. Waited far too long to get 4 tires even after an appointment. Lady I spoke to Heather was helpful getting me transferred to a manager name Sophia who was nice. But the extremely rude guy Steve I talked to was terrible. When you provide a service to someone, customer service is huge and this idiot was worthless. Until they get rid of the bad customer service I will never spend my hard earned money on tires there ever again. If Sam's enjoys losing money keep employing rude people like this guy!

We recently purchased tires for my mother-in-law, and she has had them rotated at each oil change—most recently less than a month ago. However, I have now discovered that the inner tread on both the front and rear driver-side tires is completely worn. It appears that the technicians did not inform her of this issue at any point. Given that the tread wear is identical on both front and rear, it's clear they were rotated without addressing the dangerously worn inner edges. When I visited Sam's Club to raise this concern, the representative did not examine the vehicle or review her service history. Instead, she dismissed my concern, stating, “If the tires were in that condition, we wouldn't have rotated them.” While I understand that the underlying problem may relate to the vehicle's alignment or suspension, it would have been immensely helpful—and much more responsible—if Sam's Club had at least brought the excessive inner wear to our attention. Frankly, their unwillingness to engage with the issue when presented was deeply disappointing, and not the level of service I expected.

Great price great service

They were very efficient didn't have to wait long

Very dissatisfied with service

missing lugnuts after installation