Disappointed that there was 4 people booked at the same time and was told there would be a 3 hour wait. It ended up taking 2 hours and 20 minutes after I complained. Tires and rims were left very dirty. I get that you need to use a lubricant to get the tires on but you could leave my rims at least as clean as when I brought them in. They were left with lube and in some cases a black rubber film.

The staff at the Champaign, IL Sam’s Club Auto Department is absolutely outstanding. Casper, in particular, provides some of the best customer service I’ve experienced—better than several managers I’ve interacted with. During my last (free) tire rotation, she let me know about an upcoming weekend sale where I could save on new tires and receive free installation. I waited, took her advice, and ended up getting a great deal. Excellent service all around.

This is the first time that I purchased tires from Sams Club. I was a bit hesitant because I had always used local shops where I knew the owner. However, in this case, the tires were over $200.00 cheaper, plus it includes a tire warranty that would have been additional at my local shop. So, I took a chance. The store was ready when I showed up for my appointment and did the installation promptly. From one highway trip I took, they appear to be balanced well. The TPMS reset must have worked well; I have had no issues with the settings or getting false alerts.

Everything with the install was fine except who ever inflated the tires and checked the pressure was completely off. Low pressure light came on while driving home so I checked the pressure on all of the tires and they were all completely off. Some were way too high and others were really low causing the light to come on. I had to reset all of them when I got home!

Sam's Club is the only place I purchase tires and have been a loyal customer for over 36 years. I have no complaints for Sam's Club Tire Department. The Tire Installation Package is worth every penny and they absolutely honor everything they say it offers. All tires in my family are purchased through Sam's Club, and you cannot beat the prices or the service provided. Everyone is polite, professional and attentive to the customer. If you have never used Sam's for tires, I recommend that you try them as I know you will be completely satisfied.

Process was smooth. Robert was Exceptional in every aspect, he went above and beyond to help me. I have already referred 4 people to buy their next set of tires from Sams based on Roberts excellent service. That young man deserves to be recognized by Sams as a Valuable Employee!!

The tire guys got my car in the shop on time and I was out one-half hour later. The wheel nuts were tightened to specs. and the tires roll straight with no vibration. I bought 4 Cooper endevor tires and am very satisfied with my purchase. I drive a Honda civic LX.

You Installed & Balanced the tires Very Poorly ,, I had to bring my truck back to have the tires Rebalanced,, they are still not Right,, I have to Have them ReBalanced for the Third Time by My own Mechanic. Very Poor Work Done by Sams Club,, I Lost an Hour from work the Second time,, Now another Hour for the Third Time. This will Cost Me $80, to have them Properly Balanced. I would Expect a $300. Credit to my account. Thank you

My tires were in the club 9 days i was never called. Spent 30 minutes on national line to find out tires were there. Checking in i was asked white letters outside or in and keep best for spare. I told them white letters outside they mounted them inside. I asked for the best kept for spare they didnt do it. Was told they never saw it on the work order. What's the point of asking if they dont read the work order. Ridiculous

Tires are good but the customer service was terrible!! They couldn’t replace a tire on my car due to it being to old but didn’t even offer me a tire replacement I had to ask if I could even buy a new one! Then when I I did get the text message my vehicle was done the guy was very rude to me!