This was the worst installation from this Sams club I have ever had. First, I have purchased many tires for a variety of cars and trucks I have. Stopped in on a Friday to make an appt for 2 tires. A non manager attempted to create set everything but when I arrived at 830 the following day, it was completely entered wrong. At least they had the tires. They asked if I was waiting for it and I said no I can pick it up around lunch time. They said they would call around 11 and let me know if they had any questions. I didn't hear from them and assumed it was done. I arrived at 1230. As I drove up I saw the car sitting in the same spot I parked it with the spare still on the car. Not even touched. Went in, and saw another person at the counter who happened to be the manager of the tire department. He was excellent and ensured it would be done within 30 min. He told his tech to get it in and started, instead they pulled in another vehicle not ours. So had to wait even longer. The short version of the story is the car wasn't completed until 330 pm. It was my wifes car, she drove it home and I was in my vehicle. She got home and said the tire pressure looks high. It was at 42, it was suppose to be 32. I was very frustrated and drove back up there the following day, found the manager and explained not only was the tire pressure off significantly, but it had a shake. Found out they didn't even remove the old weights when they put on the new tires. Complete disaster. They manager stepped up and did the car himself immediately. He was excellent to deal with and corrected the issue re-balancing all the tires and correcting the inflation to the proper level. Great manager but they need all new techs.

I bought tires for my wife’s SUV last year. The right rear tire picked up a bolt in the road. Had to be replaced. The original tire has been discontinued. Now we have mismatched tires on the SUV. Not happy at all. Will not buy tires fro Sam’s again.

The employee installing the tires was more interested in reading his personal cell phone every 5 minutes than finishing the job. The tire manager didn't seem to be concerned when I brought it to his attention 3 different times. I finally spoke to store manager who I don't think really cared either.

The new tires were not properly installed and driving my car felt unsafe. I thought I had purchased defective tires, but was told the associate made mistakes with the weights when they were initially installed and they had fallen off. After the second visit, I haven't had any more issues.

I am very disappointed in the way in how this went .i order pay in full ,wait 1 week and 1 hour before get a call that the tires is not there,make a nother appointment,I walk in for the second appointment and the manager show up inform me the dont have the tires , I said don't call me it is Easter I will not come ,Monday ,they let me know the tires is there ,I really think I deserved a gift card ,I live in Hilton Head ,but the tires is good thanks

Tires are so far good. Eleven months ago, March 2025, when the tires were rotated at Sam's of Goldsboro, NC the mechanic crossthreaded one of the luggage nuts. To install the new tires the mechanic had to snap off the wheel lugnut stud because of the crossthread. I had to get the broken stud replaced because of prior negligence. This practice needs to be corrected.

Our experience having a flat repaired was less than notable. Our 2 week old set of tires had 2 slow leaking tires. This required 2 appointments to have repaired and cost the use our car for an entire day and was returned to us with a nail in the tire and told it was fixed. The second visit discovered the nail but, required a new tire be ordered. This took 8 days and we were never notified when the new tire arrived. I had to tour the tire racks myself to see the tire was finally here! Then another appointment was made and the service took 3 hours to complete? I would rather go somewhere else than waste my valuable time with incompetent people and pay more. This is NEGATIVE VALUE. And now we shall address the other tire that has a slow leak! Ugh.

Process was smooth. Robert was Exceptional in every aspect, he went above and beyond to help me. I have already referred 4 people to buy their next set of tires from Sams based on Roberts excellent service. That young man deserves to be recognized by Sams as a Valuable Employee!!

I asked if the total price was with a tire disposal fee included as I was wanting the old tires - the answer was it's one price, so no. When getting home i checked the bed of my truck and they did not put my old tires in. I live an hour's drive from Jackson, so I said the heck with it, but I am not happy that i didn't get them back. Service folks were all nice and the wait time was reasonable.

Customer service was horrible. First they didn't call, text or email me my tires was in. I had to go to the store and check on my tires and they said they have been there a week. No problem i schedule a date to get them installed. They called on my installation date and said they dont have any machine on duty, i need to reschedule. So i went to Sam's to get a refund talk with a manager and she wanted to know why their wasn't a technician on duty. Come to find out they had 3 on duty. So the manager insisted they put my tires on right then. They were canceling appointments so they didn't have to work.