Customer reviews for LG 7.3 cu. ft. Electric Dryer with Sensor Dry forMember photos
Drying and venting issues
I recently purchased a new dryer and have been disappointed with both the design and overall performance. The biggest issue is the venting system. The vent connection feels poorly engineered, making installation more difficult than it should be, and airflow does not seem efficient. Even with a properly cleaned vent line, the dryer struggles to circulate heat effectively. Drying times are much longer than expected. A normal-sized load often requires two or even three cycles before clothes are fully dry, which wastes both time and energy. Heavier items like towels and bedding come out damp around the edges and need additional drying. The build quality also feels underwhelming for a new appliance. Some components seem lightweight and not very durable, especially around the lint filter and vent connection areas. For the price, I expected a much more reliable and better-designed product. Overall, this dryer has been frustrating to use due to the poor venting design, inconsistent drying performance, and excessive drying times. I would not recommend it unless the manufacturer improves the airflow system and overall quality.
Hello. We appreciate you sharing your experience with your LG DLG8401BE Dryer, and we understand how important strong airflow and consistent drying performance are for a gas dryer. When drying takes longer than expected, confirming the vent path is short, straight, and free of restrictions can make a big difference in heat circulation. Ensuring the exhaust duct isn’t crushed behind the unit and using rigid metal ducting can also help the dryer move air efficiently. You can review proper venting and installation tips here: https://www.lg.com/us/support/help-library/lg-dryer-proper-venting-and-installation-tips--1384530313229 If loads are still coming out damp, checking the lint filter housing for buildup and confirming the gas supply valve is fully open can support more consistent heating. Additional steps for long dry times are outlined here: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 We’d be glad to take a closer look at your unit details and help get performance back on track. Please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Terrible machine
I bought this dryer recently and I don't like it at all. I don't recommend it. It feels like it was designed by someone who never did a load of laundry in their life. For a start, there is a small area inside the machine at the front, where there is a grill that leads into the lint trap, where clothes get caught. Every load, something gets trapped there, and often it then gets twisted into oblivion as the machine carries on tumbling. Drawstrings, the edge of underwear, shirt collars… something will always get stuck. Then there is how completely un-customizable the cycles are. Despite it having five levels of heat, you can't change them on most cycles. Normal and “AI Dry” can only be done on medium-high. Nothing else. Have a load that you'd like to dry on medium low but Normal cycle? Too bad, can't be done. Perm press is only medium. Bedding is only medium. Why? I have nice bedding that I'd like to dry on low! There are buttons to select your heat level, but the cycles won't allow you to do so. But the biggest problem is how even if you choose “Very” for your dryness level, everything always comes out damp. And yes, I have a brand new exhaust hose, and a clean outlet pipe. It isn't that. It's the fact that the dryer only wants to run for the bare minimum amount of time possible. It gives you about 40 minutes most of the time, then pings that it's done. And your clothes are still wet. Useless. And lastly, just a small point, but they've made the top of it sloped, so you can't store anything on top of it, or fold anything on it, or put a few things there while the rest finishes. The sloped top makes no sense; it offers no benefit and just makes life harder for you. Don't buy this machine. I wish I hadn't.
We understand how frustrating this must be—especially when your LG DLE8400WE isn’t meeting your expectations and causing repeated issues with drying and snagging. That’s certainly not the experience we want for our customers. If you’d like, our LG CareQ Team can review your case and provide guidance or troubleshooting tips to help improve the drying performance. Please reach out with your model and serial number, bill of sale, and any photos of the issue: 1-888-542-2623 | https://www.lg.com/ca_en/support/contact-us/ Thank you for taking the time to share your detailed feedback—it helps us continue improving our products.
Too Sensitive
Takes forever to dry. The electronic dryness sensor constantly interferes and slows things down or stops the drying. The exhaust is simply not sufficient to push the hot air out. I have a long run to the outside but have a booster fan that has worked well over the decades. Two previous dryers had no problem with it. The booster fan is working fine and we have had the vent cleaned as well but the LG programming is just too sensitive.
Hello. Thank you for sharing your experience with your LG Dryer. We appreciate the details you provided about the drying time, the sensor behavior, and the airflow performance with your existing vent setup. We want to take a closer look at your specific LG model so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James
Does not work with Propane
If you are looking st this dryer for use with propane, do not buy it. Contacted LG and they told me to contact installer and propane company. I did and both verified everything seemed ok with their part. Lg was no help. Don't waste your time and money on this as it does. It work with propane.
Hello, Greg. We appreciate you sharing your experience with your LG DLG8401WE Gas dryer. We always aim to provide highly efficient and dependable performance with our laundry appliances. For heating or fuel conversion operation, we recommend verifying that the proper gas supply line valve is fully open and ensuring that a certified professional has installed the correct LP conversion kit to match your household gas type. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
HORRIBLE DRYER
Dryer ate my clothes for 3 weeks and ruined multiple pants and sweatshirts with string as well as zippers. Can't figure out the dry cycle to even dry the clothes efficiently. Lint containers has already ripped. I WILL NEVER BUY ANOTHER LG ANYTHING.................
Hi, Jennifer. We appreciate you sharing your experience with your LG DLE8400BE Dryer. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When items show signs of snagging, confirming that the load size allows for free tumbling, ensuring drawstrings and zippers are secured, and checking the drum and lint filter area for any obstructions can help prevent fabric from catching while a technician evaluates the drum seal and filter housing. You can also review additional guidance on preventing fabric damage here: https://www.lg.com/us/support/help-library/clothing-tornripped-front-load-washer--1337626779129 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
Damaging clothes!!
We purchased what is rated as one of the top gas dryers according to Consumer Reports. We have had it approximately 7 weeks. During that time we have had 4 loads which resulted in clothing being damaged. There is a gap between the bottom of the drum and the lower plate inside the door. Items become caught in this gap and are twisted into a ball and damaged to the point where they are no longer wearable. After buying the washer and dryer from LG I did research and found similar complaints on the LG website. We also find it difficult, if at all possible, to customize out drying temperature.
Verified Purchase
So far, so good. Works very well.
Though still pretty new, and haven't use many times.
Thank you for sharing your first impressions with us! Even though your appliance is still brand new and hasn’t been used very much yet, we’re happy to hear you’ve already started getting acquainted with it. We hope it continues to deliver the performance, convenience, and reliability you’re looking for as you use it more over time. Thank you again for choosing LG and for taking the time to leave your feedback — we truly appreciate it! Our LG CareQ Team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
LG Dryer
High quality product. Works as expected. But a little complicated to connect to wifi if you are using 5gb network.
Thank you for your feedback! We’re glad to hear you’re happy with the quality and performance of your LG dryer. We also appreciate your note about the Wi-Fi setup—your input helps us improve the experience. Thank you for choosing LG! 😊
Garbage Product
Worst product I’ve ever owned. I’ve had the LG washer and dryer for less than two years and I’ve experienced nothing but problems. Worst company to do business with as well. I will never buy another LG product.
Hi, Seitz. We appreciate your time sharing your review regarding your LG Dryer, model DLG8401WE. We recognize your shared experience with the performance of your laundry appliances over the past two years and your experience doing business with us. To help ensure your dryer performs at its best and dries your laundry efficiently, we recommend clearing the lint filter before every load and verifying that your home exhaust vent duct is completely free of lint buildup or obstructions, which can restrict airflow and impact drying times. You can also run the Installation Test cycle built into the dryer control panel to automatically check for any exhaust blockages. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Does not dry
Not a good product. Doesn't dry your clothes thoroughly and they come out wrinkled. If you try to turn the dryer back on it will dry for up to one minute with cold air and shut itself off. You cannot increase the dry time either. Horrible product.
Hello. We appreciate you taking the time to share your review regarding your LG DLE8400BE Dryer. We recognize your experience with clothes coming out damp and wrinkled, as well as the unit shutting off shortly after restarting. To help improve drying performance and prevent premature shutoffs, ensure the lint filter is thoroughly cleaned before each load, verify that the exhaust duct is free of lint buildup, avoid overloading the drum to allow proper heat and air circulation, and try using a Manual Dry cycle like Speed Dry or Time Dry when adjusting time settings manually. You can also review helpful guidance on drying performance at https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634?srsltid=AfmBOoqHptPyyQ1IN6za6rAxvPCOyUNpnqIS9I4GYe1yJ6ijfXqmMWug and managing wrinkles at https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-wrinkle-clothes--1337625976471?srsltid=AfmBOoqrqDCmkbhuu_9UAm5Eq6pqgZEIgD8SrMmrabncyt6wW87EGirF. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James