Customer reviews for LG 7.3 cu. ft. Electric Dryer with Sensor Dry forMember photos
Does not work with Propane
If you are looking st this dryer for use with propane, do not buy it. Contacted LG and they told me to contact installer and propane company. I did and both verified everything seemed ok with their part. Lg was no help. Don't waste your time and money on this as it does. It work with propane.
Hello, Greg. We appreciate you sharing your experience with your LG DLG8401WE Gas dryer. We always aim to provide highly efficient and dependable performance with our laundry appliances. For heating or fuel conversion operation, we recommend verifying that the proper gas supply line valve is fully open and ensuring that a certified professional has installed the correct LP conversion kit to match your household gas type. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Verified Purchase
Great dryer
I'm extremely happy with this purchase! The dryer is both quiet and efficient, offering a wide variety of cycle options to suit different needs. One feature I particularly love is the door, which opens not only from the side but also from the top—perfect for preventing smaller items from falling out. Additionally, the side opening is reversible, allowing you to adjust it to open from either the left or right, making it adaptable to any space.
Hello, we appreciate you getting in touch with us. Thank you for being a valued customer. Your trust in LG brand has been a huge factor in the brand success and we are deeply appreciative of it. Your patronage has been invaluable, and we are forever grateful for it. Thank you for your continued support. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.
Disappointing
The dryer looks nice but dries much worse than my 18 year old LG that it replaced. Clothes come out wrinkled and the lint trap is ruining any clothes that have a drawstring by eating it and pulling it apart. I was able to request a new lint trap and cover but replacing it did not solve the issues and they were supposed to reach out to me but it’s been over four weeks.
Hello there Hayden, thank you for taking a moment to share your experience with your 7.3 cu. ft. Ultra Large Capacity Rear Control Electric Dryer DLE8400BE. We understand you mentioned wrinkling, drying performance, and that replacing the lint trap and cover did not improve the drawstring issue, and we appreciate you letting us know. We understand how important it is for your dryer to care for your clothes the way you expect. Your DLE8400BE includes helpful features like AI Sensor Dry, Precise Temperature Control, and multiple drying levels designed to support even, gentle fabric care. A few quick steps can help improve results: ⦁ Use Wrinkle Care to keep fabrics moving after the cycle ⦁ Select lower temperature settings for delicate or drawstring items ⦁ Make sure the lint filter is fully seated to support smooth airflow ⦁ Try Delicates or Normal for items that need gentler movement For clear guidance on wrinkling and fabric care, this LG support article is very helpful: LG Dryer Troubleshooting – Wrinkled Clothes https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-wrinkle-clothes--1337625976471 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich
Dryer Damaged clothes
This dryer has been the worst appliance I have EVER purchased—I would give it 0 stars if that was an option! I have (4) children and do multiple loads of laundry daily. This unit began twisting/ripping/tearing clothing immediately. There is a felt type seal that is defective under the lint catch that would grab small parts of clothing and damage them.
Hi. We appreciate you sharing your experience and feedback regarding your LG DLE8400WE Dryer. We hear your thoughts concerning the fabric handling during your daily laundry routines and the performance of the drum seal area beneath the lint filter. We always aim to provide highly dependable laundry solutions and gentle fabric care for our community. To support smooth tumbling cycles, please make sure the lint filter is completely seated and flush with the housing before every load to prevent items from catching on the edges. You can find detailed structural checks and maintenance guidance to protect garments at https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749?srsltid=AfmBOoqb98hjtnhwxPmXXkIgv6SmEI0VN3S2pQbcLxss32p8TO59Nnx7. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Unbelievable
For the amount of money paid, my husband and I are extremely disappointed and upset that we can not use this dry properly. We’ve had it for 2 months and from day one, It will only dry on the download cycle. All other cycles presents an error message D80. We’ve had a professional inspect the exhaust duct and everything that pertains to the air flow. No lint or buildup at all. This dryer is the absolute worst.
HORRIBLE DRYER
Dryer ate my clothes for 3 weeks and ruined multiple pants and sweatshirts with string as well as zippers. Can't figure out the dry cycle to even dry the clothes efficiently. Lint containers has already ripped. I WILL NEVER BUY ANOTHER LG ANYTHING.................
Hi, Jennifer. We appreciate you sharing your experience with your LG DLE8400BE Dryer. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When items show signs of snagging, confirming that the load size allows for free tumbling, ensuring drawstrings and zippers are secured, and checking the drum and lint filter area for any obstructions can help prevent fabric from catching while a technician evaluates the drum seal and filter housing. You can also review additional guidance on preventing fabric damage here: https://www.lg.com/us/support/help-library/clothing-tornripped-front-load-washer--1337626779129 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James
The absolute worse
This washer and dryer combination is the worse laundry product I have every used. My clothes come out of the cycles looking awful, full of hair and lint. I hate it and wish I could return both. It was very expensive and I will never purchase or recommend LG products again.
Hi. We appreciate you sharing your experience with your LG Electric Dryer, model DLE8400BE. We want to ensure your laundry appliances deliver the clean, high-quality results you expect for your clothing. To help eliminate lint and hair transfer during your drying cycles, we recommend ensuring the lint filter is thoroughly cleaned before every single load and checking your external dryer vent line to verify it is completely clear of obstruction for optimal airflow. For more helpful tips on managing lint issues effectively, please review our official guide here: https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Damaging clothes!!
We purchased what is rated as one of the top gas dryers according to Consumer Reports. We have had it approximately 7 weeks. During that time we have had 4 loads which resulted in clothing being damaged. There is a gap between the bottom of the drum and the lower plate inside the door. Items become caught in this gap and are twisted into a ball and damaged to the point where they are no longer wearable. After buying the washer and dryer from LG I did research and found similar complaints on the LG website. We also find it difficult, if at all possible, to customize out drying temperature.
Hello, LunaRae. Thank you for sharing your review with your LG DLG8401WE Gas dryer. We always aim to deliver exceptional fabric care and reliable performance for your laundry routines, so we want to ensure your clothing items are protected and dried exactly to your preferences during every cycle. When items occasionally get caught or twisted during a cycle, it can often be prevented by utilizing mesh garment bags for smaller or delicate items like straps and drawstrings that might easily stray toward the edges of the drum. Regarding temperature customization, you can easily adjust the heat levels by selecting a Manual Dry cycle, such as Speed Dry or Timed Dry, which unlocks full control over the temperature modifiers on your display panel. To find more helpful suggestions on how to protect your garments and optimize your drying settings, please visit https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Well pleased
Very pleased with dryer performance. Using the proper heat selection it is extremely fast and produces wrinkle free laundry. Very quiet, large lint filter.
Hello, Mike! Now that is what we call smooth sailing on laundry day! We are absolutely thrilled to hear that your LG dryer is delivering lightning-fast, quiet performance while leaving your clothes beautifully wrinkle-free. Engineering large, efficient features to maximize your home's comfort is exactly what we strive for, and knowing you are very pleased brings a massive smile to our faces. If any questions pop up or if you ever need a hand in the future, please feel free to connect with our team at @LGUSSupport. ^James
Garbage Product
Worst product I’ve ever owned. I’ve had the LG washer and dryer for less than two years and I’ve experienced nothing but problems. Worst company to do business with as well. I will never buy another LG product.
Hi, Seitz. We appreciate your time sharing your review regarding your LG Dryer, model DLG8401WE. We recognize your shared experience with the performance of your laundry appliances over the past two years and your experience doing business with us. To help ensure your dryer performs at its best and dries your laundry efficiently, we recommend clearing the lint filter before every load and verifying that your home exhaust vent duct is completely free of lint buildup or obstructions, which can restrict airflow and impact drying times. You can also run the Installation Test cycle built into the dryer control panel to automatically check for any exhaust blockages. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James