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Customer reviews for LG 5.5 Cu. Ft Top Load Washer - Mega Capacity for
LG 5.5 Cu. Ft Top Load Washer - Mega Capacity
4.3 out of 5 stars
stars819 ratings819 reviews
  1. 5 stars70% (575)
  2. 4 stars12% (97)
  3. 3 stars5% (44)
  4. 2 stars3% (28)
  5. 1 star9% (75)

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Showing 701-710 of 819 reviews
Jun 15, 2024
ChrisB2005
2 out of 5 stars review

Weak spin cycle

I bought this 2 months ago and it has performed reasonably well. The spin cycle leaves the clothes a lot wetter than our prior LG, which is disappointing and requires running the drier twice as long as before. I anticipate this will kill our drier and drive up energy usage substantially so I really can't recommend this model.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG

Hi, there. Thank you for sharing your experience with your LG Washer (WT7400CV) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products that exceed our customer's needs. In the meantime, you may fix this by ensuring that the unit's lint filter is clean and free from blockages, which could also cause a reduction in drying performance. For more information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. For more help, please reach out to us on social media @LGUSSupport. ^Juvy

Jul 10, 2022
DD778
5 out of 5 stars review

Great washer!

[This review was collected as part of a promotion.] I bought this a month ago and so far, very pleased. It's quiet and does a great job cleaning the clothes. The extra large capacity made washing comforters easy too! Lots of features with wide selection of easy to use options. We've bought LG for other items and we're always pleased, this washer is no exception!

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Feb 29, 2024
FkThisWasher
2 out of 5 stars review

This washer will waste your water repeatedly

I regret buying this washer if you put too much or too little it will NOT spin thoroughly. I have tried everything and it seems like it only spins when it wants and it will keep cycling through wasting YOUR water. This is very disappointing and I almost went into a mental breakdown trying to get this washer to spin out the excess water

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hello, let's get things in motion! See if this link assists in troubleshooting the spin of your washer. http://spr.ly/6422XerUe. It could be due to an unbalanced load, so let us know how that goes in a private message on social media. ~TammyJo

Jun 23, 2023
Anonymous
1 out of 5 stars review

worse washer ever..

What a piece of junk, no rinse cycle on normal wash cycle... only 2 approx. 15 second spray rinses. If you use the deep wash so you can have a rinse cycle the washer fills up to approx 6 inches from the top of the drum.. wasteful - can't wait until this stupid washer breaks so i can buy something that is not wasteful and has smarter washing cycles.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from Social Media

Hi, Bernadette Miller. Thanks for reaching out. Hopefully you were able to get your washer fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Sep 13, 2022
LSWill
5 out of 5 stars review

Rated high and performance is excellent

Just purchased LG washer . It replaced another LG front load washer that was several years old. It was rated very high by Consumer Reports and they were right. My wife loves the new washer. It holds much more than our previous model and the wash is excellent.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Aug 29, 2024
Dan De
1 out of 5 stars review

Poor cleaning performance

The washer cleaning performance is very poor. The bleach dispenser damages clothing when it releases the bleach it does not dilute it before dumping into the tub. The water level, agitation and spin functions are not capable of cleaning clothes. Deep wash helps but does not have enough control and eliminates many other functions. The strange pauses in agitation and spin cycles combined with very weak action does not clean the clothes. The large tub is nice, but it is useless without the right amount of water or a working agitator.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hey Dan! Thank you for leaving us a review of your LG washer experience. Optimizing your laundry experience can lead to fresh clothes and a fresher mood, so we'd love to help! To start with your bleach dispensing, we recommend following the guide in your owner's manual starting on page 19. This will provide tips, tricks, dos, and don'ts of using bleach in your cycles. The unit's water level is set automatically by detecting the weight of the laundry within the tub to maximize wash performance. If you want to increase the water in the unit, we recommend trying the Water Plus feature on your control panel. 1. Power on the unit and select your wash cycle 2. Select the Water Plus 3. Press the Start/Pause button to begin your cycle If you still need help, please reach out to us on social media @LGUSSupport with your model number. Our team is always happy to help! *Joseph

Sep 23, 2022
CNWolf
5 out of 5 stars review

Great Washer

The washer was delivered six weeks ago and delivery and setup was quick and professional. The cycles we have used have operated exactly as described in the instruction manual. The Heavy Duty cycle was very impressive with washing large blankets. Good job LG!

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
May 10, 2024
Ferrari123
1 out of 5 stars review

Worst Washer I have ever owned!

So incredibly disappointed and haven't the faintest idea how the good reviews can be legitimate. This washer is horrific – the clothes do not rub against each other it slowly “rocks” them so they are not coming out clean. For most of the wash, they simply soak in detergent, but not getting cleaned at all. The plate on the bottom, barely moves. The spin cycle works very well but I would imagine that most of us want washers that actually clean the clothes

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG

Hello there. Thank you for sharing your experience with the WT7400CW washer. We understand your disappointment with its cleaning performance, which is the primary expectation from a washing machine. The rocking motion and lack of agitation leading to clothes merely soaking in detergent instead of being thoroughly cleaned is unacceptable. As an initial troubleshooting step, we recommend running a tub clean cycle to remove any residual buildup that may be impacting the wash action. Additionally, ensure the washer is properly leveled and not overloaded beyond its capacity as per the user manual. If the issue persists after these steps, please send us a private message on Social Media @LGUSSupport with videos demonstrating the ineffective cleaning during the wash cycle. Our team will investigate further and explore appropriate remedies, which may include repair, replacement or refund if the unit is found to be defective. We value your feedback to improve the wash performance of our top-load lineup. Your patience is appreciated as we work to resolve this properly. —Renzo

Oct 7, 2023
Dene622
1 out of 5 stars review

Awful

Replaced after 1 year due to water filling issues. Here I am again, one year later and my water pressure sensor doesn't work and machine filled with water and over flowed causing a huge leak. Machine didn't even alert or auto stop when water was overflowing! 2 years, 2 machines and nothing but problems.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hello, we strive for great customer service at LG, and we see we have fallen short on your experience. We would love the opportunity to make this right. Please send us a private message on our socials, @LGUSSupport, with your details, and we would be happy to look this over for you. ~Tegan

Oct 25, 2022
Knopp Family
5 out of 5 stars review

Love our LG washer and dryer! Beautiful

Me and my decided to upgrade our set a couple weeks ago and are so happy we chose this LG washer and dryer. Clothes come out so clean and the washer runs do quite even during spin cycle. The LG thin q app really makes things easy as well. This set in graphite steel is beautiful! The drum is so huge as well. Definitely highly recommend purchasing this set

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667