Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for LG 5.5 Cu. Ft Top Load Washer - Mega Capacity for
LG 5.5 Cu. Ft Top Load Washer - Mega Capacity
4.3 out of 5 stars
stars819 ratings819 reviews
  1. 5 stars70% (575)
  2. 4 stars12% (97)
  3. 3 stars5% (44)
  4. 2 stars3% (28)
  5. 1 star9% (75)

Member photos

  • +87 images
Sort by |
Showing 1-10 of 819 reviews
Sep 14, 2023
Sepp
5 out of 5 stars review

Verified Purchase

Great washer

[This review was collected as part of a promotion.] I bought this 1 month ago & so far I am very pleased with this unit. My old one had an impeller so I stuck with one on my LG. So far this Washer has performed perfectly and I cannot believe how much quieter this one is compared to my old one. At first I thought I was going to have to stop using the 2X pods because this LG uses such little water, concern about too much suds, but using the “add an additional rinse cycle” resolved that issue. This LG is easy to use, quiet and has met all my expectations.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Jan 30, 2023
Jbmits3
5 out of 5 stars review

Verified Purchase

Great washer

I have only had this washer for a few weeks but so far it's great. It has a huge capacity that I can throw all my bedding in there and still have room, also has tons of features and I don't have to do laundry so often since it has such a big capacity. I haven't had a high efficiency washer before and was a little unsure how clean stuff would get without the agitator but it works great and all my clothes feel cleaner and smell better than my old washer.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Jan 21, 2023
lindala
4 out of 5 stars review

Verified Purchase

Started out loving it!

Bought washer 61/2 months ago and loved it. About two weeks ago the sensor controlling the amount of water filling machine based on load size quit working. Overfills, water keeps filling until it gets to top of drum, continues overflowing drum and floods floor. Currently awaiting new part for repair. Thankful covered under 1 year warranty.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
May 7, 2023
nursedlh
4 out of 5 stars review

Verified Purchase

Large capacity washer with style.

Very happy with it although it has a design flaw. The detergent dispenser drawer remains full of water after the wash has completed. So I need to remove it to dump the water after each wash or the water never drains out and causes an odor.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from Social Media

It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Oct 22, 2022
Marisa54
3 out of 5 stars review

Verified Purchase

LG Washer

LG needs to provide operating manuals with their appliances that give more detail in the function of each option available on the control panel. The online website is not convenient to use nor does it give enough information how each option operates. For example: it does not tell you that you cannot wash two king blankets in tub at same time and use the bedding option. The tub's sensory/balance can't handle that much wet bedding and when cycle is finished the blankets are still very soggy, therefore the washer keeps repeating the spinning cycle and adding additional water in an effort to try and balance the blankets to get good spinning results. It never happens, therefore the spinning cycle goes on and on. I had to manually stop the washer, remove one blanket, then continue to spin them one at a time. My laundry room was a mess when I pulled one soggy blanket out of the tub. I had a melt down and was angry at LG for not explaining this could happen with the tub's sensory balance system.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from Social Media

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. This information will be shared with our research and development teams for future improvements. ^Nikki

Oct 9, 2022
Melissa Tramell
2 out of 5 stars review

Verified Purchase

The Tesla of W/D yeah right…

Very little use, less than 2 months we service tech out. Washer- After spin you can smell the motor. Very noisy! Water doesn't drain all way out of soap area as should. Dryer- won't connect to app, Doesn't dry well, have to run heavy close/blankets multiple times (unless mini loads/I bought xl size). sensor drying doesn't detect actual dryness, no point in using. Also super noisy.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from Social Media

We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Jun 26, 2023
LGMadness
2 out of 5 stars review

Verified Purchase

Loud and Obnoxious

[This review was collected as part of a promotion.] I regret buying this washer - it's loud and sounds like it's falling apart. We called for service and the tech said, they all do it nothing can be done. I have never had a washer sound like this that clunks and bangs when changing cycles etc. Shame on LG for releasing such a horrible sounding machine if in fact that's a normal sound for it.(heard from across the house) Extremely disappointed in this washer and LG in general for not repairing the unit or taking pride in their product.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Social Media

Hello! A loud laundry room definitely isn't a happy laundry room, and we'd love to see what's going on with your washer. We've attached a link with more info below, if the troubleshooting there doesn't prove effective, please be sure to call us at 800-243-0000 and we'll get to the bottom of this together! https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT10000010-20150712816129 ^Ian

Jan 15, 2023
mjminmi
1 out of 5 stars review

Verified Purchase

Can I rate lower than ONE STAR?

[This review was collected as part of a promotion.] Bought in July 2022. Leaking since September. Oodles of calls, 3 service calls. Sitting here now in January without any resolution. WORST COMPANY EVER.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Social Media

We appreciate the time you've taken to provide us with constructive feedback and for bringing this to our attention. We apologize for the negative experience you had with our service. We want to make this right and assist you better with your LG washer concern. To proceed, please send us a private message on Facebook or Twitter at @LGUSSupport with your contact number, and we'll be glad to help you out the best we can. -Cazz

Nov 15, 2022
KRISTEL
1 out of 5 stars review

Verified Purchase

Awful

[This review was collected as part of a promotion.] Owned machine 2.5 months. Worked 1 month. Broke. Waited 2 weeks for repair guy. Fixed and broke again in 1 week. Now been waiting 3 weeks on repair guy. Ridiculous.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from Social Media

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Sep 3, 2023
LG washer warning
1 out of 5 stars review

Verified Purchase

LG washer warning

[This review was collected as part of a promotion.] Bought the washer January of 2023 and there is serious gunk everywhere inside the web and under the drum. Had to call a professional to clean out the sticky blackened gunk by scraping it all. He says it's common for LG washers.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from Customer Care

Hey there. Thank you for taking your time in leaving a review regarding your 5.5 cu.ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with TurboWash3D™ Technology. We want to ensure that you're getting a good quality experience with the purchase. This sadly doesn't seem to be the case, and we'd be more than happy to look into this. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to assist. ^Anthony