Hi there. Thank you for reaching us. I'm so sorry to hear that your LG Washing Machine, model WT7400CV, has broken and caused a flood in your basement just four months after purchase. I can only imagine how stressful and upsetting this must be for you. Firstly, I want to acknowledge the severity of the situation and express my deepest apologies for the inconvenience and damage caused. A broken hose component is a critical issue, and I understand that it's not something that should happen to you, especially so soon after buying the machine. I'm also deeply sorry to hear that we don't have an LG service center in your area. I know how frustrating it can be to deal with logistical issues like this, especially when you're already dealing with the stress of a broken appliance. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Laura. Thank you for sharing your feedback on the LG Washer (WT7400CV) model. We understand that the design and functionality of the detergent drawer are important for a smooth laundry experience. We aim to provide outstanding products and ensure a smooth and seamless experience. For help, ensure that the detergent and fabric softener compartments are not overfilled, as this can lead to spillage and leakage. Regularly clean the detergent drawer and compartments to prevent buildup and ensure proper drainage. Your suggestion for a fabric softener tray similar to the bleach compartment is valuable. We appreciate your input on improving the design for better convenience and usability. If you continue to experience issues with the detergent drawer or have concerns about its design, please send us a private message on social media @LGUSSupport. Our team can assist with troubleshooting or provide additional guidance. ^Juvy

Hello there! Thank you for sharing your feedback with us regarding your WT7400CV washer. We're sorry to hear that you're not satisfied with its performance. We want to ensure that your washer meets your expectations. Please send us a private message on social media @LGUSSupport with more details about the issues you're experiencing. Our team will work with you to find a solution and improve your experience. Thank you for your patience. —Junel

Hi, there. Thank you for sharing your experience with your LG Washer (WT7400CW) model. We understand the importance of having a reliable and efficient washer that delivers fresh and clean results every time. We aim to provide outstanding products and services that fulfill our customers' requirements and anticipations. Your comments have been noted, and we will consider them as we work on enhancing our product. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport. We are committed to providing the best possible solutions and ensuring your satisfaction. ^Juvy

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly