I am not happy with this machine. First the pressure sensor had to be replaced because it was not adding enough water. Now it's skipping the rinse cycle if I do a normal or speed wash. For this, they replaced the control panel. It's still doing it. I was told to do an extra rinse to overcome this issue but when I choose extra rinse, the machine changes from normal wash to a deep wash (which fills the tub to the top). So now, I have to either use heavy duty, or delicate for it not to skip the rinse cycle OR I can use the normal cycle twice, once with soap and once without. So annoying.

No issues with this washer so far, only had it for a month. I did about 25 cycles. Definitely a learning curve with these new HE machines with impeller. I've been using a machine that was 20+ years old. Still learning but so far I have to say the clothes have been coming out fine. Love the large capacity, especially for towels and bedding. Starting to get the hang of which cycles/cycle combo works the best for my needs. I am happy with the purchase. The washer is much quieter than my old machine. I've read people complain about the noise but I haven't found that to be the case. I did make sure the unit was properly leveled which I think is very important. Also, trying loading the machine properly is important. Love the Wi-Fi and app, wasn't something I really needed or was looking for but come to find out, it's very useful.

We just recently bought our LG 5.5 washer! This machine is amazing! It is quick, quiet and efficient. I have it connected to the LG app on my phone and to my Alexa and I love that I can monitor how much time is left and that it announces when the load is done.

I mostly like the washer. I wish LG or the manual could give me more information about how the different cycles work because I'm never sure which cycle to use. I'm starting to think all the options are just marketing and I'm better off just running a normal load and changing my options manually. That being said, I love the large size, although I hate running small loads now. Wish the washer was faster but it seems to clean pretty well. I don't think it gets pet fur off my clothes nearly as well as my 23 year old washer, but using the deep wash option helps. My clothes do usually seem pretty clean when I take them out of the washer. I have also drastically reduced the amount of detergent I'm using, though, so not sure if it's the washer or using less soap that makes my clothes seem cleaner and softer lol. Probably both.

This was purchased November 2022. In December 2022 it began leaking water and stopped working. The manufacturer never has an available date to come fix it. Therefore, I am stuck going to the washerteria (which I have not used in over 35 years). LG stated I would have to pay for repairs. This is the worst product I have ever purchased. Buyer Beware!!!!!!

I was replacing an old washer that was in the house I bought. The old washer would go off balance constantly and sounded like an earthquake. My previous house also had an old model that shook and banged when you used it. When I decided to upgrade to this one with a much larger capacity, impeller instead of agitator, and all the bells and whistles with wifi and whatnot, I was not familiar with more modern washers. I was so used to old crappy washers that I kept going to check that this new one was actually working because it was SO quiet! I love the ability to download wash cycles that aren't prebuilt into the washer. I love the app that tells you when your wash is done. I LOVE the capacity since I wash a lot of large blankets covered in pet hair. I hope this washer is sturdy and lasts a long time, because it's pretty much perfect.

I purchased this machine in November 2022 after doing much research. I liked the features and the size. It did a good job washing my king size comforter. However, it took me a little while to figure out that for a small load I had to choose the option on the downloaded app. My only problem was once the machine was unbalanced and I just wanted to drain the water and spin the clothes dry. I had to call the customer support line for the man to tell me I had to hold the button down for 3 seconds. Nowhere on the machine or in the materials provided did it say that. Even when I did that, more water came pouring in before it spun it dry. Other than that I have been very happy with my choice of LG in both the washer & dryer.

[This review was collected as part of a promotion.] Purchased this machine a month ago. Extremely pleased. Very large capacity and it's relatively quiet. Clothes are nice and clean. Love all the features and options. Especially like the ability to add extra water for larger loads. Will purchase LG appliances again. I would definitely recommend this washing machine

[This review was collected as part of a promotion.] We looked and read about what washers we had to replace the LG we had that just went on the blink. the 7400 looked to be very good and one review had it as 1. Features seemed good although wifi not needed. Unfortunately it gave us problems immediately, both in terms of being way of balance and electronics messing up. So we returned it and got another LG model, rated top by CR. Odd though, less features than the 7400 but cost a bit more. HDepot took some off though. It was a pain to have to go thru the pickup and delivery again. But so far so very good on new model. We think the other model was either damaged in shipment though nothing visible, or just made after a holiday weekend.

We've had this washer for about a month now and we couldn't be more pleased. We were very hesitant to buy a new washer because from prior experience, the older ones just work better. After much research however, we settled on this machine and we can honestly say we made a great choice. The larger capacity and smart technology have made this purchase more than worth it. Highly recommend.