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Customer reviews for LG 5.5 Cu. Ft Top Load Washer - Mega Capacity for
LG 5.5 Cu. Ft Top Load Washer - Mega Capacity
4.3 out of 5 stars
stars819 ratings819 reviews
  1. 5 stars70% (575)
  2. 4 stars12% (97)
  3. 3 stars5% (44)
  4. 2 stars3% (28)
  5. 1 star9% (75)

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Showing 131-140 of 819 reviews
Jul 25, 2023
Boopster67
5 out of 5 stars review

Verified Purchase

Fast and Efficient Washer!!

I am so pleased that I chose this washer. I am for the first time in many years caught up with my wash!! The top loading feature is easier for me to use, and the wash never takes more than 45 minutes to be done. Plus, I think the laundry is cleaner than my old front loader.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
May 2, 2023
BobLabs
5 out of 5 stars review

Verified Purchase

Excellent Washing machine

We bought this washer 2 weeks ago and find it an excellent improvement. The stainless steel drum keeps clean and won't rust. The drive mechanism is far superior to standard US models that use fan belts and clutches. Our old US model lasted just 3 years. The machine has a wide range of control options that suit every possible need. The online capabilities are a nice benefit, although not really required. The machine plays a pleasing tune when it completes and it displays the cycle time left to make for better planning. The lid is clear so you can see the activity within, which is preferred over an opaque lid. We had no issues with the delivery, install and operation of the machine. I would definitely buy this again and recommend it to others.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Social.

Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Nov 11, 2022
Anonymous
5 out of 5 stars review

Verified Purchase

Perfect Washing Machine

I replaced a 15 year old Kenmore front loading washer that had come to the end of its life cycle. (No pun intended.). I chose LG, because of the highest quality ratings given by Consumer Reports. I got the top loader, because of the serious mold and mildew problem that I had with the front loader. No more constantly cleaning the gasket and bad odors. The LG is very quite and the technology is very impressive. It also takes a lot less time to run a load and it is very energy efficient too. I highly recommend LG.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Feb 11, 2023
miket100
2 out of 5 stars review

Verified Purchase

unfortunately was faulty and had to return

[This review was collected as part of a promotion.] We looked and read about what washers we had to replace the LG we had that just went on the blink. the 7400 looked to be very good and one review had it as 1. Features seemed good although wifi not needed. Unfortunately it gave us problems immediately, both in terms of being way of balance and electronics messing up. So we returned it and got another LG model, rated top by CR. Odd though, less features than the 7400 but cost a bit more. HDepot took some off though. It was a pain to have to go thru the pickup and delivery again. But so far so very good on new model. We think the other model was either damaged in shipment though nothing visible, or just made after a holiday weekend.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Social Media

Thank you so much for providing us with your detailed feedback regarding your experience dealing with your LG washer. Your constructive feedback is very helpful for our service and product development. We're glad that you're happy with the new model of your unit. Thanks for supporting LG, have a great day ahead! -Cazz

Oct 9, 2022
emrich
5 out of 5 stars review

Verified Purchase

Great features!

My previous washer had an agitator and I hated it! When it was time to get a new washed i knew I wanted one without one but wasnt sure the brand to get. I was actually going to get another brand but this was all they had and im so glad I got this one instead! Its been perfect

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Mar 31, 2024
lindygrins
3 out of 5 stars review

Verified Purchase

Good enough

[This review was collected as part of a promotion.] The good: cycles are pretty quick, it's easy enough to customize cycles, and the clothes come out fine. It's efficient. The less good: randomly leaked one time. Makes a terrible metallic clinking noise when changing steps in a cycle that is very disconcerting. Haven't had a chance to test it yet with something really dirty to know how well it does. Should be better for the price. I suspect it won't last for 10+ years like my old one.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hi Lindy! We understand you have a leak in your washer and would like to have a closer look! Should you experience the leak again, please make note of where the leak originates from. The following link would provide possible resolution options: http://spr.ly/6424woSC4. In such an event, please send us a private message (PM) on social media (@LGUSSupport) with your phone, model, & serial number for assistance! We'd like to help resolve this to your satisfaction! Regarding the noise you're hearing, please check the tub for coins, wires, or other foreign objects. If any foreign objects are found, please carefully remove them. Please refer to the following link for more details: http://spr.ly/6425woSCf. Should this not help, be sure to let us know in your PM! We'd be happy to help! ^Chris

Aug 12, 2023
Anonymous
5 out of 5 stars review

Verified Purchase

Impeller is very different than agitator

[This review was collected as part of a promotion.] Recently purchased, quite an upgrade of my machine I purchased in 2010. I was surprised by the capacity, in fact I can barely reach the bottom to remove washed clothes and I'm not a petite woman. I like that I'm notified when a load is complete. The dispensers for detergent and fabric softener work very well. My towels haven't been this soft since I purchased them. Overall I would rate this machine a 10 and highly recommend.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Jan 26, 2024
LaundryWoman
4 out of 5 stars review

Verified Purchase

Great Washer Does ... does the job.

At 5.5 cu ft...this holds a lot of laundry. With Normal wash, some of the detergent gets stuck on the cloths that are on top. I have to use Deep Wash so that water covers all of the laundry. We are using the Extra High Spin .... however the clothes seems to be damp...comparing it to our front load LG Washer. The LG Front Load WM3470HVA does a great job of removing the dampness on the laundry. The top load washer does not shake the house compared to the front load washer. If your height is less than 5 ft 6 in......you will have a hard time getting out all of those clothes in the washer. This washer is deep...you might need a stepping stool to be able to retrieve all of the laundry if your height is less than 5 ft 6 inches. Since this washer does not have an agitator....it is best to put the dirtiest clothes at the bottom of the washer.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
May 12, 2023
Ella Breakbill
1 out of 5 stars review

Verified Purchase

Worst Washer Ever!!!!!

This was purchased November 2022. In December 2022 it began leaking water and stopped working. The manufacturer never has an available date to come fix it. Therefore, I am stuck going to the washerteria (which I have not used in over 35 years). LG stated I would have to pay for repairs. This is the worst product I have ever purchased. Buyer Beware!!!!!!

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Social Media

We want to thank you for taking this time to communicate with us about your experience with your LG 5.5 cu.ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with TurboWash3D™ Technology, model WT7400CW. We apologize that you had such experience and it's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best product and support possible.We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee

Jan 2, 2023
Qwngenevieve
5 out of 5 stars review

Verified Purchase

Switching to a top loader- you won't regret it!

[This review was collected as part of a promotion.] I owned a front load washing machine made by a top competitor, and it was consistently and constantly a problem from the time I bought it. I was always battling mold and mildew, and the washing never drained properly, causing our laundry room to smell foul. The washing machine never spun out correctly, and forget about washing bedding- which was a major issue for me since I run an Airbnb. After two years of this I started researching washer and dryers, and it was abundantly clear I would be going with LG. I was drawn to this washer because of the large capacity and top loader, and I am so grateful I went with it! I was blown away when it was delivered, because compared to my previous set, it takes up less space but has substantially more capacity- plus it is way more stylish. The LG washing machine has every setting my family needs, and some we haven't explored yet. It enables us to keep our family's laundry running long, which is super important since we have three teens and a dog, and we do a lot of laundry, and our business in order. I can't imagine going with any other choice. Thank you LG for an amazing product!

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667