Fairly disappointed and wish I’d gone with a different model. There isn’t even a delicate cycle without downloading it. You also can’t soak your clothes without unplugging the machine. It is also much louder than our previous machine despite claiming to be quiet. I’m overall pretty disappointed. I would not rebuy and really wish I had had a chance to look in person before buying. I wouldn’t have chosen this one. The one positive thing is that it is big.

My husband and I purchased this a month ago and I have to say that the more I use it, the more I like this washing machine! I didn't think the app would be especially beneficial, but it is as it lets me know when it's time to clean it. When cleaning towels that are especially dirty, using the Deep Clean cycle really works well. The only thing I do not like about this washing machine is that there was no all-white option - the lid is black with dark charcoal lettering so it is very hard to see. The designers should have an all-white option!!

[This review was collected as part of a promotion.] We bought this when we decided to get rid of our old front loader. I love the large capacity. What I used to do in 2-3 loads I can do in 1 now. I also love that I can wash my king size comforter in it! I like the variety of washes from a deep wash to a quick one. I really enjoy that it has an app and will notify me when the cycle ends. I do find it is gentler on the clothes than the front loader or an agitator. However it hasn’t had any trouble getting out my 3year old or 8month olds messes. I have had to do a little pre scrub or a second wash every once in a while on the 8month olds messes but it still gets the job done.

Same comments as the drier that we bought with this washer. Good performance, terrible control panel, simply CAN'T READ THE ENTIRE PANEL IT'S JUST TOO DIM. Washer seems to work well but we have added lighting, removed lighting, no results it's just too dim. We are now having lables printed to stick on the DIM LETTERS on the non functional panel.

[This review was collected as part of a promotion.] bought matching washer/dryer July 6th washer is fine dryer has drum light that only comes on immediately after use If you want to check dryer drum at later time No Light comes on seems like a design flaw to me If i want to make sure dryer is empty before use I bring a flash light

I purchased this washer a few months ago, and I am quite disappointed with its performance. The washer does not clean clothes properly, often leaving a white or grey residue on them. The drum does not fill with enough water - when I look through the glass top, I can see that the water level never rises above a quarter of the drum, even with a full load of clothes. So the top layer of clothes doesn't even get wet. Even when using the deep wash cycle and extra rinse feature, there is very little improvement. Additionally, the washer lacks sufficient agitation to clean the clothes properly. The drum spins gently, causing the clothes to float around in the water with minimal movement. Another issue is that the detergent and softener dispenser fills up with water after every wash, requiring me to remove and empty it manually. Furthermore, the spinning cycle is quite loud and causes half of my upper floor to shake. Unfortunately, my experience with this washer has been far from satisfactory, and I have decided to return it.

I just purchased this washer and am very disappointed on how it works. My previous washer (which I will be fixing and re-using) is 20 years old and I have the ability to adjust the water level. I understand that the new washers have this done by the computer but there is a problem with the water level. If I select a normal wash, I am not able to remove the turbo wash option. The machine uses very little water and most of the clothing isn't even submerged in water. If you select the deep fill option it does work but it uses way too much water. I also used the bedding cycle and that uses way too much water for bedding sheets. It should be called a comforter setting instead. I also had some steam end up on my floor after a few cycles. Not exactly sure if this is normal or not. Furthermore there is also a little pool of water on the impeller after the end of the cycle dripping from the laundry detergent. While the impeller is plastic it shouldn't be there IMO. LG please give users the ability to select their OWN water level if the stupid computer can't figure it out.

[This review was collected as part of a promotion.] We bought this about a month ago and it has been a learning curve as it is so different from our other washers. The one thing I do not like is the amount of water in the tub on a normal cycle as it isn't enough to cover the clothes in it. This leaves them dirty and smelly. We have to use another setting to get enough water but other than that, we like it.

I guess I thought I'd be more impressed from the reviews and LG name...honestly felt like I settled and I'm bummed. No delicate or prewash options. No light to see inside, top glass gets dirty immediately as it's not fingerprint proof, locks when filling vs. only when the washing begins, exact location required for to use app so I can't use it since LG doesn't need to be able to track my phone location-weird!!! Has a powder drawer but not a pod one, it makes the most hideous white noise screeching hum during the wash and it's VERY loud when filling. It's nearly impossible to customize ur wash...ur pretty much stuck to the preset options...example I can't use deep fill, turbo wash, warm water all together. Some brands have really cool features like a facuet in the tub for scrubbing or a mini scrubber that holds detergent that sits in the top, removable impeller, this has like nothing extra. Size and capacity are ok. I'm short and I can reach the bottom easily. It's sleek looking but honestly the gray matte looks like cheap paint next to my (other brand) gray shiny washer. So far we haven't had the dreaded black streaks some folks mentioned. It has short cycles such as Deep Wash which is less than an hour. It also has delay wash time that are I think up to 16 hrs which is kinda cool. Wish it had like a 20 hr one so u could have it done for the next day right before u need it.

We're very pleased with our washer so far. It's very easy to use and does a good job.