Heidi responded to my request for two replacement planks (slates), and replied to me in record time. I am providing my EXCELLENT score solely based on Heidi's responsiveness. I do like the folding benches. I use them for a variety of purposes including sitting.

We bought this a couple years ago and it has held up well. We have 3 kids and they have abused it in ways the only thing they broke was one of the wood slats which when I called lifetime they replaced for free and had it to me they in less than a week

I love this bench and noticed after about a year and a half that one slat had a crack in it where the screw was put in. It just showed up all of a sudden. I called the customer service number on my paperwork and a very friendly young lady asked me a few short questions and sent me a new board

I have two benches that are about ten years old. I had an issue with a broken slat. After contacting Lifetime I was connected with Heidi in customer service. Heidi addressed the problem, and responded promptly to every email and question or concern I had. Great company and service.

[This review was collected as part of a promotion.] I purchased 2 convertible benches. One of the metal frames was scuffed up. Lifetime was gracious enough to have a replacement sent to my home, in less than 1 week that I was comuminicating with them by email. GREAT JOB! I will be recommending your products the quality is amazing.

[This review was collected as part of a promotion.] I bought this item as it was a very good space saver for my small garden, when i went to build it there were a couple of missing parts.I spoke to customer services who were rerally helpful and sent to items to me free of charge.Note i live in the UK and no delivery charge was applied.I would definitly use this company again based on the customer service they provided.VERY PLEASED

Used one of these benches at a resort and fell in love with it. Comfortable and easy to use. Beat of all built to last.

Just put this together and it seems perfect. Very easy to convert from bench to table. Hoping the quality lasts

We were able to put this together in no time. Looks really stylish and is sturdy. Looking forward to using this either family.

I bought 3 new convertible benches as add ons to the previous 4 that I bought a few years ago. There was discoloration on the slots for two units (on the sitting bench and the table top). Jonathan was very helpful.