I have 4 convertible benches for my deck. When we have a large gathering we have a beautiful large picnic table and when we are done plenty of room for bench conversion to sit and visit. I recently had some slats pop at the ends. I contacted lifetime via e-mail to get replacement slats and not only did they respond right back but within a few hours they had them on their way at no charge. This is one heck of a great company. Neighbor came over and I told them about the service and he ordered 2 convertible benches for his patio. Rare and great company with one heck of a super service department. I'm a lifetime fan and all my future purchases is LIFETIME.

I love this bench for it's versatility on my small upper deck in providing seating and a table surface when needed for dining. It would be perfect for a balcony that could accommodate the length. I must say the company has excellent customer service. Due to circumstances in these strange times I had to order replacement parts twice through the website after purchasing the bench from an online retailer. One part was missing when I began assembling the seat, then another several weeks later that I damaged trying to finish the back without a helper. Both replacements were made quickly and without any hassles. I did provide my original purchase information to them. The only improvement I could ask for would be a color addition to the lineup, black frame with grey boards. The brown works OK with my other chair but black would be better.

We recently purchased 2 of these for use at our vacation home. They arrived as scheduled and the assembly was quick and easy with good instructions. The convertible bench/table along with ability to use the 2 of them together to form a picnic table makes them a perfect fit for our plans. I am certain that they will be used regularly and will provide years of service. Very happy so far!

We have 5 of these benches located around the ponds walking path where I live. 3 of the slats were damaged over time and I contacted Lifetime to inquire about replacement slats. The customer representative I spoke with was extremely helpful and got the slats sent right out to me.

[This review was collected as part of a promotion.] I bought this item as it was a very good space saver for my small garden, when i went to build it there were a couple of missing parts.I spoke to customer services who were rerally helpful and sent to items to me free of charge.Note i live in the UK and no delivery charge was applied.I would definitly use this company again based on the customer service they provided.VERY PLEASED

This bench is great at multi-tasking. When we have people over for a cookout it becomes a picnic table. When it's a large crowd it is a comfortable bench for additional seating. When we're working in our terraced yard it becomes a two step platform. It's a great buy and addition to any yard or patio.

I’ve had my folding bench for many years now and have enjoyed it very much. As happens after it gets a little bit older, some of the screws started to get loose and I’ve lost a few of them. I called today and spoke to the rep Jonny, who said he would send them out right away at no charge. Absolutely amazing since it has been years that we’ve owned it and that that kind of service still applies. Very impressive. Thank you!

I am angry today as I found out that our recent purchase does not earn us Sam’s cash. The item was not available in the store but we are not able to receive Sam’s cash for the pricey purchase. I was on the phone forever after receiving an email that we did not have active membership…which we do!

I purchased a Lifetime Convertible bench from Sams Club in April, 2019 and just noticed that one of the slats had snapped in two. Contacted Customer Service and a new slat is on the way. The customer service rep was most helpful and I would highly recommend this bench..sturdy and well constructed. We plan on purchasing another one next spring.

Great concept. Sturdy construction and easy to follow directions. Biggest issue is the provided washers that allow it to convert to a table are very flimsy. Even though we followed the directions and didn’t tighten the nut too much, the washer disintegrated while we were just testing the function of the bench to table. We had to go to the store and buy more durable washers, disassemble that part, then reassemble it. It now works fine but I wonder how long it will last before those need to be replaced again. Such a shame that part was such a pain. It should include better washers.