I needed some replacement parts for my outdoor benches. Heidi helped me to replace the parts in a timely manner. She was professional, responsive, and highly effective communicator. Due my pleasant experience of coordinating with her, I have a positive experience with Lifetime and will continue staying with Lifetime products and be happy to introduce and share my experience with family and friends.

I bought this bench for my brother about 6 years ago. It withstood Ohio country winters, staying outside all year long. When his house unfortunately burned down two years ago, the bench was away from the house, and offered the firefighters a place to rest during the many hours trying to save the house. The house did not survive. The bench did. When a slat broke recently, Lifetime quickly sent a replacement. We are happy with the bench and the guarantee.

Heidi responded to my request for two replacement planks (slates), and replied to me in record time. I am providing my EXCELLENT score solely based on Heidi's responsiveness. I do like the folding benches. I use them for a variety of purposes including sitting.

I had purchased 2 benches that converted into a full sized picnic table. We built one bench and then realized that parts were missing for the second bench and could not finish building. I reached out to Lifetime and they got back to me quickly. They were super helpful and parts were delivered quickly. Really happy.

We love the finished product. Assembly was a bit challenging and a couple of suggestions for Lifetime are given later. I also used a screwdriver to loosen the extremely stiff cotter key by inserting and twisting the screwdriver into the end of the cotter key. The rubber mallet then was used to snap the key into the hole by holding the bar on a cement step with my foot and pounding a quick snap of the mallet to the cotter key loop. Perhaps a lighter weight cotter key would have been a better choice by Lifetime.

We have 5 of these benches located around the ponds walking path where I live. 3 of the slats were damaged over time and I contacted Lifetime to inquire about replacement slats. The customer representative I spoke with was extremely helpful and got the slats sent right out to me.

I would give this a 5 star except that one of the two benches we ordered came with a bent hinge. Customer service was very helpful but the part is coming from China and won't be here for 3 -5 months. Otherwise we are please thus far with our purchase.

[This review was collected as part of a promotion.] I bought this item as it was a very good space saver for my small garden, when i went to build it there were a couple of missing parts.I spoke to customer services who were rerally helpful and sent to items to me free of charge.Note i live in the UK and no delivery charge was applied.I would definitly use this company again based on the customer service they provided.VERY PLEASED

This is a great product! Everyone that sees it wants one. I broke a board on it (dropped a nail gun from a shelf above) and they helped replace it!! I did not think Customer Service like this existed anymore! I have a few Lifetime items and will be buying more.

I bought two of these 2 months ago and really like them. I had minnor issues and the company stood firmly behind their product and provided replacement parts within a few days. GREAT CUSTOMER SERVICE Alejandro. I Iwould recomend this product & comany in a heart beat. Thanks Life Time!