The bench has worked well for our little family. The slates did break after a while from being in the sun. When I contacted costumer services via email they quoted me a price and told me to call the 1800 number, when I did I was surprise that they offer to replace it for free under warranty. I was not expecting it and was really happy to save some money of course.

Great design. Solid construction. Heavy so it’s not going to blow over or away. Packaging was banged up in transit so lost some of the necessary bolts. Called company and they shipped another set out free of charge. Understandable instructions made it easy for two people to put together in about 1/2 hr. Love being able to walk in to sit down at table. Flipping table into bench is super easy, although I find the slant of the back uncomfortable (I’m short - probably fine for larger person).

We bought this a couple years ago and it has held up well. We have 3 kids and they have abused it in ways the only thing they broke was one of the wood slats which when I called lifetime they replaced for free and had it to me they in less than a week

I probably have a hundred lifetime products. I ran into some problems with a couple of my benches. Customer service was so quick and easy to work with and got everything fixed. Their tables and conveyance benches are extremely durable and easy to use.

Lifetime website was very helpful. Needed replacement parts for my convertible bench, seat slats are cracking. It’s 10 years old and well used. The customer service guy was super helpful. I love this bench and would buy a new one but this one is still in really good condition and I didn’t want to be wasteful if I could just replace a few planks. Thank you for making such a great product and for awesome customer service.

I have a number of LT products which I feel are very well designed and built. Unfortunately, had some recent issues with 1 of my 2 convertible benches. I took pix and sent in with description of problem. A few days later I get an email confirming I'll be receiving the 2 parts broken and reminding 2 which may be suspect. No hassles and not even a call to haggle anything. That is exceptional Ethical & Professional PR one seldom experiences or even hears of. KUDOS and I will continue with more purchases of their products. And Highly recommend such to others on the fence!

We've had our convertible bench for many years and needed to replace some slats. The customer service rep was excellent. I also found the price for replacement slats to be very reasonable. We have a couple pieces of Lifetime furniture and have been very pleased with both the company and product.

We originally purchased this for my 85 year old Mother whom was living with us. She used it everyday, as a seat, and was able to easily convert it to a table by herself! Years later, when Mom was gone, we moved and a few slats were broken in the move. I contacted this company expecting to have to purchase these 2 slats myself. I received an email telling me these slats were on their way. For free! Wow! This is truly a LIFETIME product! Note- this happened while we were all on lockdown from the Pandemic! Yes, I will continue to purchase LIFETIME products!,,

Was able to put this together with a second pair of hands, probably could have done it alone without much issue. All pieces were in the box but had to get a warranty replacement for one of the bench seats as there was shipping\handling damage at some point that cracked one end of the gray slats. Warranty was honored with a little longer wait time due to the COVID19 pandemic but it was faithfully honored and shipped promptly once processed.

I run a Farmers Market and have 12 of these Benches. They are out in the open with all kinds of weather for the public to use. Yes, there have been slats that come up, but with all the use the benches get, I think that's minor. Customer Service is great! They are sending me out more screws, free of charge.