I bought a Lifetime folding bench a few years ago. One of the boards on the bench broke. I contacted Lifetime via email. The representative advised me that the bench was out of warranty, but he would gladly send me out a new replacement board. I can’t thank Lifetime and the representative enough.

I bought two of these 2 months ago and really like them. I had minnor issues and the company stood firmly behind their product and provided replacement parts within a few days. GREAT CUSTOMER SERVICE Alejandro. I Iwould recomend this product & comany in a heart beat. Thanks Life Time!

We originally purchased this for my 85 year old Mother whom was living with us. She used it everyday, as a seat, and was able to easily convert it to a table by herself! Years later, when Mom was gone, we moved and a few slats were broken in the move. I contacted this company expecting to have to purchase these 2 slats myself. I received an email telling me these slats were on their way. For free! Wow! This is truly a LIFETIME product! Note- this happened while we were all on lockdown from the Pandemic! Yes, I will continue to purchase LIFETIME products!,,

No they don’t last a lifetime ,what does? Yes they cannot be exposed to sunlight 24/7 ,but mine has been out in harsh weather since 2011 I have had to replace the slats ,but easy to do. I am no longer under warranty,but still a bargain replacing them.The rep that helped me Sarah, is personable and friendly,besides helpful and speaks great English ,go figure,not like some suppliers.Very sweet lady,nice for a change!

Heidi responded to my request for two replacement planks (slates), and replied to me in record time. I am providing my EXCELLENT score solely based on Heidi's responsiveness. I do like the folding benches. I use them for a variety of purposes including sitting.

We inherited two of these benches and they were probably 5years old.. The slats on them broke twice.I was expecting to have to deal with things like receipts and warrantee registration...we didnt have any of those. Lifetime sent replacement slats both times...free of charge! Truely Lifetime support!

We have 5 of these benches located around the ponds walking path where I live. 3 of the slats were damaged over time and I contacted Lifetime to inquire about replacement slats. The customer representative I spoke with was extremely helpful and got the slats sent right out to me.

I waited a long time on the phone and finally gave up, but left my number. Jonathan called me back in just a few minutes. He's the nicest guy. I tried ordering some slats that broke or cracked. We. Talked about the price for each and shipping costs. I tried to get the best price with least shipping possible. Jonathan was very helpful and patient. As we completed my order he said since I was a 1st time caller that they would fill my order for free even the shipping! He made my day!

Purchased the convertible bench table about six years ago and it looks as good now as it did when purchased even though it has been outside in temperatures ranging from minus 20 to 100 degrees. Recently noticed two of the slates had cracks where they were held in place with screws. Notified Lifetime representative and within two working days new slats were on the way, free of charge! Would purchase, if needed, another lifetime table without hesitation.

Purchased two benches so that I could have a picnic table when needed. Very nice construction and lovely harbor grey color. One of the boxes was punctured during shipment damaging one of the slats on the bottom bench. Lifetime came through with the replacement slat that’s now on its way. So happy with customer service! Looking forward to eating outside after grilling!