Customer reviews for Tineco GO H2O SENSE Wet/Dry Mop & Vacuum with Mess Detection forMember photos
Works great!
This is one of my favorite purchases. It makes cleaning so much easier. One step for vacuuming and mopping. Wow!
Not what I expected
This product is not very good. The suction is not what I expected. However that is my opinion on this.
Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable to us, and we will carefully review it to continuously improve our products and services. For optimal performance, we recommend that you clean the filter as needed. Doing this will give you the most suction and longest use time. If you need any further assistance or have any questions, please contact our customer service through the following methods: email us at support@tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our team stands ready to provide the support you need. Sincerely, Tineco Customer Service Team
love this
i absolutely love this machine. i am disabled and this is easy for me to use. i find it easier than traditional mopping. Plus I think my floors look cleaner.
Dear Melinda,<br /><br />Thank you so much for your wonderful review! We are thrilled to hear that you absolutely love the machine and that it has made cleaning easier for you compared to traditional mopping. It is great to know that your floors are looking cleaner and that the design is user-friendly for your needs.<br /><br />We truly appreciate you choosing Tineco. If you have any questions or need assistance in the future, please do not hesitate to contact us.<br /><br />Best regards,<br />Tineco Customer Service Team
I love how clean this gets my floors. I feel confident that it thoroughly cleans my hard wood floors without damaging them. I have a golden retriever and it sucks up the hair with no problem. I only gave it 4 stars because it is so difficult to get a replacement head. I forgot to remove it after the cleaning cycle and it smells so bad. They don't sell replacement heads separately unless you contact a Tineco representative directly and they order it for you.
Thank you for taking the time to share your feedback on our product. We are thrilled to hear that you are delighted with the cleaning performance of our vacuum, particularly how it effectively cleans your hardwood floors and manages to pick up pet hair effortlessly.<br /><br />We understand your concern regarding the difficulty in obtaining a replacement head. Please be assured that we are continuously working on improving the availability of our replacement parts to ensure a seamless experience for all our customers.<br /><br />Your satisfaction is our top priority, and we are committed to delivering exceptional products and services. If you have any further questions or concerns, please do not hesitate to contact us.<br /><br />Once again, thank you for your kind words and for choosing our product. We appreciate your support and look forward to serving you better in the future.
It's OK.
This unit actually does a nice job cleaning the floors. I was skeptical since it doesn't use much water and figured it was just pushing dirt around. I have a couple dogs so I vacuumed before hand since there's a lot of hair. This did a great job picking up what the vacuum didn't and left the floors looking great. The battery life is good on regular speed but if you use the max clean, you cut that down to half and hardly enough to do a room. If you have a lot of spaces to do plan on doing your floors in 2 days instead of just getting it all done. It doesn't flatten out so you can't get under furniture. It also doesn't get close up to walls and leaves about an 1 1/2" gap of uncleaned floor. I cleaned it after each use and let those parts dry on the counter, but after 3 uses the machine smelled. I I recommend to empty the reservoir in the sink so it could strain out the hair instead of flushing to avoid clogs. So with the hassle of cleaning the machine and all the parts, it not getting close the the edges, the smell and having to plan doing floors for 2 days, I am returning. Plus you still have to get behind the toilet and wherever this won't fit by hand.
Thank you for taking the time to share your feedback on our product. We’re glad to hear that you were pleased with the cleaning performance on your floors and that the unit was effective in picking up hair and debris left behind by your vacuum. Your satisfaction is our top priority, and we’re committed to ensuring that our products meet your expectations.<br /><br />Based on your description, it seems that you encountered a few challenges with the battery life, maneuverability under furniture, edge cleaning, and an odor after multiple uses. We understand how important it is for our products to be both effective and convenient, and we apologize for any inconvenience these issues have caused.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. <br /><br />We’d love to assist you further and discuss how we can help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are dedicated to providing you with a solution that meets your needs and hope to have the opportunity to restore your confidence in our brand.<br /><br />Once again, we apologize for any frustration this may have caused and appreciate your feedback as it helps us improve our products and services.
Verified Purchase
don't waste your money
Thank you for taking the time to share your feedback. We're truly sorry to hear that you're not satisfied with your Tineco product. Your experience is extremely important to us, and we want to assure you that we take these matters seriously. We are committed to using your feedback to improve our products and services.<br />Based on your description, it seems that you are not happy with the overall value of our product. We understand how disappointing this can be, and we want to help address any concerns you may have.<br />We’d love to assist you further and discuss how we can improve your experience. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're here to help and ensure you have a positive experience with our products.<br />Thank you again for your feedback. We hope to have the opportunity to restore your confidence in Tineco.
Not very good
Didn't care for it doesn't clean as good tried it now I'm stuck with it
Thank you for reaching out and sharing your feedback about your Tineco vacuum. We’re sorry to hear that it didn’t meet your cleaning expectations. Your satisfaction is important to us, and we’re committed to using your feedback to make improvements.<br /><br />Based on your description, it seems that the vacuum’s cleaning performance was not up to the standard you expected. We understand how frustrating this can be, and we apologize for any inconvenience caused.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If you have any specific concerns or questions about your vacuum’s performance, we’d love to assist you further.<br /><br />Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and ensure you have a positive experience with our brand.<br /><br />Thank you for your understanding, and we hope to have the opportunity to improve your opinion of Tineco.
Tineco Go H2O Sense Cordless Floor Washer: A Game Changer!
[This review was collected as part of a promotion.] I’ve never owned a vacuum-mop combo before, and to be honest, I’ve always hated mopping. But the Tineco Go H2O Sense has completely changed the game for me! It vacuums and mops at the same time, cutting my cleaning time in half and making the whole process so much easier. The cordless feature adds to the convenience, allowing me to move around freely without worrying about plugging and unplugging. What I love most is how well it handles both wet and dry messes in one go—no need to sweep beforehand! My floors look spotless with minimal effort, and the suction power is impressive for a machine that also mops. It even has an indicator to show where there’s a dirty spot, which is super helpful. However, I think it would be awesome if it also had a light feature to better see clean/dirty areas as you go. For deep cleaning, I still prefer to do a quick vacuum beforehand (girlies with long hair, you’ll understand me!)—it does the job perfectly, but I hate cleaning hair out of the dirty water tank. That being said, I absolutely love the self-cleaning feature. No more washing the mop afterward—just press a button and it takes care of itself! Overall, the Tineco Go H2O Sense is a game changer. If you dread mopping like I do, this device will make your life so much easier!
Cleaning Machine!
[This review was collected as part of a promotion.] With two kids and two dogs, this machine has its work cut out for it! I actually owned a different version of a wet mop vacuum and its battery did not last nearly as long as this one. I can do about half of my 2400sqft house in one charge and have to refill the cleaning solution tank once or twice. It is super easy to clean when you are done. Run the self clean mode and then dump out the dirty water, rinse out the containers and dry the filter. This isn’t overly loud and the display screen is very useful for battery life.
The Ultimate Cleaning Companion!
[This review was collected as part of a promotion.] I recently got my hands on the Tineco GO H20 Sense, and I couldn't be more thrilled with its performance! This innovative cleaning tool has transformed my cleaning routine into a breeze. Its smart features, like the automatic cleaning mode and self-cleaning capabilities, save me time and effort, making it perfect for my busy lifestyle. The suction power is impressive, effortlessly picking up dirt and debris from various surfaces. I also appreciate the lightweight design, which makes maneuvering around my home a joy. The battery life is fantastic, allowing me to tackle multiple rooms without worrying about running out of power. Overall, the Tineco GO H20 Sense is a game changer for anyone looking to simplify their cleaning process. I highly recommend it to anyone in need of a reliable and efficient cleaning solution!