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Customer reviews for Tineco GO H2O SENSE Wet/Dry Mop & Vacuum with Mess Detection for
Tineco GO H2O SENSE Wet/Dry Mop & Vacuum with Mess Detection
4.4 out of 5 stars
stars
109 ratings80 reviews
  1. 5 stars71% (77)
  2. 4 stars17% (18)
  3. 3 stars2% (2)
  4. 2 stars3% (3)
  5. 1 star8% (9)

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Showing 21-30 of 80 reviews
Jun 23, 2025
Reviewer name: Jeff
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome product.

This is an amazing product. We have several indoor dogs that shed. This vacuum cleans up the hair. It’s a great product to use for daily cleaning. The only issue I have is that it does not clean against the walls well. Overall it works well and helps me with daily cleaning saving me so much time!!

Review from walmart.com
Helpful?4G07Y1L0IDXX13640954647
reply from Tineco support

Thank you so much for taking the time to share your positive experience with our vacuum cleaner! We’re absolutely delighted to hear that it has been a game-changer for managing the shedding of your indoor dogs and has made your daily cleaning routine much more efficient.<br /><br />We’re particularly pleased to know that our product stands up to the challenge of daily use and has saved you valuable time. Your satisfaction is our top priority, and it’s rewarding to hear that we’re on the right track.<br /><br />Regarding your feedback about the vacuum’s performance along walls, we genuinely appreciate your insight. We’re constantly striving to enhance our products, and your observation will be passed along to our team for further improvement. It’s customers like you who help us grow and provide better solutions.<br /><br />Thank you once again for choosing our product and for your support. We’re committed to delivering excellence and will continue to work hard to ensure we meet and exceed your expectations.<br /><br />If you have any more thoughts to share or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Nov 21, 2025
Reviewer name: Brian
4 out of 5 stars
4 out of 5 stars review

I love how clean this gets my floors. I feel confident that it thoroughly cleans my hard wood floors without damaging them. I have a golden retriever and it sucks up the hair with no problem. I only gave it 4 stars because it is so difficult to get a replacement head. I forgot to remove it after the cleaning cycle and it smells so bad. They don't sell replacement heads separately unless you contact a Tineco representative directly and they order it for you.

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Thank you for taking the time to share your feedback on our product. We are thrilled to hear that you are delighted with the cleaning performance of our vacuum, particularly how it effectively cleans your hardwood floors and manages to pick up pet hair effortlessly.<br /><br />We understand your concern regarding the difficulty in obtaining a replacement head. Please be assured that we are continuously working on improving the availability of our replacement parts to ensure a seamless experience for all our customers.<br /><br />Your satisfaction is our top priority, and we are committed to delivering exceptional products and services. If you have any further questions or concerns, please do not hesitate to contact us.<br /><br />Once again, thank you for your kind words and for choosing our product. We appreciate your support and look forward to serving you better in the future.

Oct 7, 2025
Reviewer name: dei989
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

the cleaning of the machine is easier, I clean my apartment without needing to recharge.

Review from walmart.com
Helpful?4G07Y1L0IDXX13640954647
reply from Tineco support

Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you are enjoying the ease of cleaning and the extended battery life of our machine, which allows you to clean your apartment without needing to recharge.<br /><br />Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are appreciated. We are particularly pleased that you highlighted the convenience and efficiency of our product, as these are aspects we strive to excel in. Your recognition of these qualities motivates us to continue delivering products that meet and exceed your expectations.<br /><br />Regarding any potential areas for improvement, rest assured that we are continuously working on enhancing our products to provide an even better experience for our customers. Your feedback is invaluable in this process, and we are committed to incorporating your suggestions into our ongoing product development.<br /><br />Thank you once again for choosing our product and for your support. We look forward to serving you better in the future and hope to have the opportunity to win your trust again.

Feb 9, 2026
Reviewer name: Shawn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Tineco

Love this vacuum

Helpful?4G07Y1L0IDXX13640954647
Apr 2, 2026
Reviewer name: Sarah K
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I bought this for my tiled floors and it's amazing

I love this mop/vac

Helpful?4G07Y1L0IDXX13640954647
Feb 13, 2026
Reviewer name: Mom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Cleans all my LVT flooring! Absolutely love it

Love it

Helpful?4G07Y1L0IDXX13640954647
Apr 1, 2026
Reviewer name: Constance
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

love it!!

Works great!!

Helpful?4G07Y1L0IDXX13640954647
Jul 20, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Works great!

This is one of my favorite purchases. It makes cleaning so much easier. One step for vacuuming and mopping. Wow!

Helpful?4G07Y1L0IDXX13640954647
Jun 20, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not what I expected

This product is not very good. The suction is not what I expected. However that is my opinion on this.

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable to us, and we will carefully review it to continuously improve our products and services. For optimal performance, we recommend that you clean the filter as needed. Doing this will give you the most suction and longest use time. If you need any further assistance or have any questions, please contact our customer service through the following methods: email us at support&#64;tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our team stands ready to provide the support you need. Sincerely, Tineco Customer Service Team

Jul 5, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Could have been great

It was amazing until it stopped working probably on the 6th time using it. Water doesn't flow and it doesn't self clean anymore .

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that your satisfaction is our top priority, and we are eager to make things right for you. We would like to help you with these issues, please contact our customer service through the following methods: email us at support&#64;tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our dedicated team is standing by and ready to provide the support you deserve. We look forward to hearing from you soon. Sincerely, Tineco Customer Service Team