Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that your satisfaction is our top priority, and we are eager to make things right for you. We would like to help you with these issues, please contact our customer service through the following methods: email us at support@tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our dedicated team is standing by and ready to provide the support you deserve. We look forward to hearing from you soon. Sincerely, Tineco Customer Service Team

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable to us, and we will carefully review it to continuously improve our products and services. For optimal performance, we recommend that you clean the filter as needed. Doing this will give you the most suction and longest use time. If you need any further assistance or have any questions, please contact our customer service through the following methods: email us at support@tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our team stands ready to provide the support you need. Sincerely, Tineco Customer Service Team

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that your satisfaction is our top priority, and we are eager to make things right for you. We would like to help you with these issues, please contact our customer service through the following methods: email us at support@tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our dedicated team is standing by and ready to provide the support you deserve. We look forward to hearing from you soon. Sincerely, Tineco Customer Service Team

Dear Melinda, Thank you so much for your wonderful review! We are thrilled to hear that you absolutely love the machine and that it has made cleaning easier for you compared to traditional mopping. It is great to know that your floors are looking cleaner and that the design is user-friendly for your needs. We truly appreciate you choosing Tineco. If you have any questions or need assistance in the future, please do not hesitate to contact us. Best regards, Tineco Customer Service Team