Dear RJD,<br /><br />Thank you for choosing Tineco and for your fantastic review! We are thrilled to hear that the machine works so well for your new luxury vinyl plank floors and that you love the convenient self-clean mode. It is truly the highest compliment to know you loved it enough to purchase additional units for both of your daughters.<br /><br />We also carefully note your feedback regarding the battery life. We understand that being able to clean your entire 2,300 sq ft home on a single charge is important, and please be assured that our team is continuously working to improve battery runtime in our future models to provide an even more seamless cleaning experience.<br /><br />Thank you again for your incredible support and for recommending our product to your family!<br /><br />Sincerely,<br />Tineco Customer Service Team

Dear Customer,<br /><br />Thank you for your enthusiastic review!<br /><br />We are thrilled to hear that you find the product amazing and very easy to use, especially for tackling your hardwood floors. It is great to know that it is making a difference in your busy home.<br /><br />Thank you for choosing Tineco. We are committed to maintaining this level of quality and convenience. If you have any further questions or need assistance, please do not hesitate to contact us. We are always here to help.<br /><br />Best regards,<br />Tineco Customer Service Team

Dear Melinda,<br /><br />Thank you so much for your wonderful review! We are thrilled to hear that you absolutely love the machine and that it has made cleaning easier for you compared to traditional mopping. It is great to know that your floors are looking cleaner and that the design is user-friendly for your needs.<br /><br />We truly appreciate you choosing Tineco. If you have any questions or need assistance in the future, please do not hesitate to contact us.<br /><br />Best regards,<br />Tineco Customer Service Team

Dear HVida,<br /><br />We are thrilled to hear that you really like the ability to mop and lightly vacuum at the same time and that you find the convenience amazing and the floor very clean. We also appreciate your feedback regarding the waste water container.<br /><br />We sincerely apologize for the issue with the smell and any inconvenience this may have caused. We are committed to taking your feedback seriously to continuously improve our products and services.<br /><br />Based on your description, the waste water container begins to smell almost immediately after use.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.<br /><br />We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team

Dear JoAnn,<br /><br />Thank you for choosing Tineco and for taking the time to share your feedback. We are glad to hear that the machine performs exactly as advertised.<br /><br />We also sincerely appreciate your honest comment regarding the battery life. We understand that longer run time is important for completing your cleaning tasks. Please be assured that our engineering team is continuously working hard to improve battery technology and efficiency in our future products to provide a better experience.<br /><br />Thank you again for your valuable insights and for being a part of the Tineco family.<br /><br />Sincerely,<br />Tineco Customer Service Team

Dear Emily,<br /><br />Thank you for sharing your feedback and for choosing Tineco. We are thrilled to hear that you are generally enjoying the product so far and that you appreciate its self-cleaning capability.<br /><br />We also appreciate your honest feedback regarding its performance with dog fur. We understand that pet hair can sometimes lead to clogging, and we want you to know that our product development team is actively working to make improvements in this area to provide an even better experience for pet owners.<br /><br />If you have any other questions or need assistance, we are more than happy to provide further help. Please feel free to contact our customer service by sending an email to support&#64;tineco.com, using the chat feature on our website, or calling 1-855-292-8864 (Monday to Friday, 8:00 AM to 8:00 PM CST).<br /><br />Sincerely,<br />Tineco Customer Service Team

Thank you for taking the time to share your feedback on our product. We are thrilled to hear that you are delighted with the cleaning performance of our vacuum, particularly how it effectively cleans your hardwood floors and manages to pick up pet hair effortlessly.<br /><br />We understand your concern regarding the difficulty in obtaining a replacement head. Please be assured that we are continuously working on improving the availability of our replacement parts to ensure a seamless experience for all our customers.<br /><br />Your satisfaction is our top priority, and we are committed to delivering exceptional products and services. If you have any further questions or concerns, please do not hesitate to contact us.<br /><br />Once again, thank you for your kind words and for choosing our product. We appreciate your support and look forward to serving you better in the future.

Dear Belgica,<br /><br />We sincerely apologize for the frustration and inconvenience you have experienced with the durability of our products and the unavailability of parts. We understand how disappointing it is when a device stops working, especially after having positive experiences with it initially. Please be assured that we take your feedback seriously and are committed to using it to continuously improve our products and services.<br /><br />Based on your description, the devices have broken down multiple times, and you were unable to get the last unit repaired because parts were no longer available for a model slightly over two years old.<br /><br />We provide a two-year warranty for our machine. We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team