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Customer reviews for Tineco GO H2O SENSE Wet/Dry Mop & Vacuum with Mess Detection for
Tineco GO H2O SENSE Wet/Dry Mop & Vacuum with Mess Detection
4.5 out of 5 stars
stars89 ratings71 reviews
  1. 5 stars75% (67)
  2. 4 stars17% (15)
  3. 3 stars1% (1)
  4. 2 stars0% (0)
  5. 1 star7% (6)

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Showing 1-10 of 71 reviews
May 21, 2026
EA
5 out of 5 stars review

Verified Purchase

Love love

Love this vacuum, it is truly a time saver. Very minor cleaning needed to be done on the vacuum that vacuums and mops.

Helpful?4G07Y1L0IDXX13640954647
Dec 14, 2025
Kenny502
5 out of 5 stars review

Verified Purchase

Best Hard Surface Floor Cleaner

So easy to use and does a great job on my hard surface floors.

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you found our product easy to use and effective on your hard surface floors. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are paying off.We appreciate your choice to trust our brand and will continue to strive for excellence in our products. Should you have any suggestions for improvement or encounter any issues, please know that we are always here to listen and make necessary enhancements. Your support and feedback are invaluable to us.Thank you once again for your kind words. We look forward to continuing to serve you with quality products and exceptional service.

Jun 23, 2025
Jeff
5 out of 5 stars review

Verified Purchase

Awesome product.

This is an amazing product. We have several indoor dogs that shed. This vacuum cleans up the hair. It’s a great product to use for daily cleaning. The only issue I have is that it does not clean against the walls well. Overall it works well and helps me with daily cleaning saving me so much time!!

Review from walmart.com
Helpful?4G07Y1L0IDXX13640954647
reply from Tineco support

Thank you so much for taking the time to share your positive experience with our vacuum cleaner! We’re absolutely delighted to hear that it has been a game-changer for managing the shedding of your indoor dogs and has made your daily cleaning routine much more efficient.<br /><br />We’re particularly pleased to know that our product stands up to the challenge of daily use and has saved you valuable time. Your satisfaction is our top priority, and it’s rewarding to hear that we’re on the right track.<br /><br />Regarding your feedback about the vacuum’s performance along walls, we genuinely appreciate your insight. We’re constantly striving to enhance our products, and your observation will be passed along to our team for further improvement. It’s customers like you who help us grow and provide better solutions.<br /><br />Thank you once again for choosing our product and for your support. We’re committed to delivering excellence and will continue to work hard to ensure we meet and exceed your expectations.<br /><br />If you have any more thoughts to share or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Feb 27, 2026
Mommy with 5 kids
5 out of 5 stars review

Verified Purchase

Amazing

This is amazing!!! We love it and we have tons of hard wood floors. Very easy to use.

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Dear Customer,<br /><br />Thank you for your enthusiastic review!<br /><br />We are thrilled to hear that you find the product amazing and very easy to use, especially for tackling your hardwood floors. It is great to know that it is making a difference in your busy home.<br /><br />Thank you for choosing Tineco. We are committed to maintaining this level of quality and convenience. If you have any further questions or need assistance, please do not hesitate to contact us. We are always here to help.<br /><br />Best regards,<br />Tineco Customer Service Team

Jun 25, 2025
MM
5 out of 5 stars review

Great technology, one machine dose it all!

I LOVE this product. My house is all real hardwood floors and porcelain tile and it's incredible on both types! So easy to use and I love that it self cleans. I also read that it's compatible with fabuloso and Murphy's oil..so thats a plus! 5 stars for sure!

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you love our product and that it has made a significant difference in maintaining your beautiful hardwood floors and porcelain tiles. Your appreciation for its ease of use and self-cleaning feature truly warms our hearts.<br /><br />Your 5-star rating is a testament to our commitment to quality, and we are deeply grateful for your support.<br /><br />While we strive to perfect our product, we are always open to feedback on how we can improve. Please know that your insights are invaluable to us as we continue to enhance our offerings.<br /><br />Thank you once again for choosing us. We look forward to serving you in the future and ensuring your continued satisfaction.

Feb 13, 2026
Mom
5 out of 5 stars review

Verified Purchase

Cleans all my LVT flooring! Absolutely love it

Love it

Helpful?4G07Y1L0IDXX13640954647
Apr 2, 2026
Sarah K
5 out of 5 stars review

Verified Purchase

I bought this for my tiled floors and it's amazing

I love this mop/vac

Helpful?4G07Y1L0IDXX13640954647
Feb 11, 2026
HVida
4 out of 5 stars review

Verified Purchase

Convenient and user friendly

Really like the ability to mop and lightly vacuum at the same time. However the waste water container almost immediately begins to smell. The unit is self cleaning to a certain extent and is easy to use as the unit actually guides you through the process. The convenience is amazing and the floor is very clean.

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Dear HVida,<br /><br />We are thrilled to hear that you really like the ability to mop and lightly vacuum at the same time and that you find the convenience amazing and the floor very clean. We also appreciate your feedback regarding the waste water container.<br /><br />We sincerely apologize for the issue with the smell and any inconvenience this may have caused. We are committed to taking your feedback seriously to continuously improve our products and services.<br /><br />Based on your description, the waste water container begins to smell almost immediately after use.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.<br /><br />We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team

Feb 1, 2026
Emily
4 out of 5 stars review

Not good for dog hair.

So far this has been great. However it’s not the best with dog fur. I mixed some spit when i was sweeping. It did get clogged. But it was able to clean itself thankfully.

Helpful?4G07Y1L0IDXX13640954647
reply from Tineco Support

Dear Emily,<br /><br />Thank you for sharing your feedback and for choosing Tineco. We are thrilled to hear that you are generally enjoying the product so far and that you appreciate its self-cleaning capability.<br /><br />We also appreciate your honest feedback regarding its performance with dog fur. We understand that pet hair can sometimes lead to clogging, and we want you to know that our product development team is actively working to make improvements in this area to provide an even better experience for pet owners.<br /><br />If you have any other questions or need assistance, we are more than happy to provide further help. Please feel free to contact our customer service by sending an email to support&#64;tineco.com, using the chat feature on our website, or calling 1-855-292-8864 (Monday to Friday, 8:00 AM to 8:00 PM CST).<br /><br />Sincerely,<br />Tineco Customer Service Team

Feb 7, 2026
Ray
4 out of 5 stars review

Verified Purchase

Hard flooring must have

Convenient love the easy clean up

Helpful?4G07Y1L0IDXX13640954647