Customer reviews for Tineco GO H2O SENSE Wet/Dry Mop & Vacuum with Mess Detection forMember photos
Verified Purchase
Best Hard Surface Floor Cleaner
So easy to use and does a great job on my hard surface floors.
Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you found our product easy to use and effective on your hard surface floors. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are paying off.We appreciate your choice to trust our brand and will continue to strive for excellence in our products. Should you have any suggestions for improvement or encounter any issues, please know that we are always here to listen and make necessary enhancements. Your support and feedback are invaluable to us.Thank you once again for your kind words. We look forward to continuing to serve you with quality products and exceptional service.
Verified Purchase
Awesome product.
This is an amazing product. We have several indoor dogs that shed. This vacuum cleans up the hair. It’s a great product to use for daily cleaning. The only issue I have is that it does not clean against the walls well. Overall it works well and helps me with daily cleaning saving me so much time!!
Thank you so much for taking the time to share your positive experience with our vacuum cleaner! We’re absolutely delighted to hear that it has been a game-changer for managing the shedding of your indoor dogs and has made your daily cleaning routine much more efficient.<br /><br />We’re particularly pleased to know that our product stands up to the challenge of daily use and has saved you valuable time. Your satisfaction is our top priority, and it’s rewarding to hear that we’re on the right track.<br /><br />Regarding your feedback about the vacuum’s performance along walls, we genuinely appreciate your insight. We’re constantly striving to enhance our products, and your observation will be passed along to our team for further improvement. It’s customers like you who help us grow and provide better solutions.<br /><br />Thank you once again for choosing our product and for your support. We’re committed to delivering excellence and will continue to work hard to ensure we meet and exceed your expectations.<br /><br />If you have any more thoughts to share or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Verified Purchase
Amazing
This is amazing!!! We love it and we have tons of hard wood floors. Very easy to use.
Dear Customer,<br /><br />Thank you for your enthusiastic review!<br /><br />We are thrilled to hear that you find the product amazing and very easy to use, especially for tackling your hardwood floors. It is great to know that it is making a difference in your busy home.<br /><br />Thank you for choosing Tineco. We are committed to maintaining this level of quality and convenience. If you have any further questions or need assistance, please do not hesitate to contact us. We are always here to help.<br /><br />Best regards,<br />Tineco Customer Service Team
Great technology, one machine dose it all!
I LOVE this product. My house is all real hardwood floors and porcelain tile and it's incredible on both types! So easy to use and I love that it self cleans. I also read that it's compatible with fabuloso and Murphy's oil..so thats a plus! 5 stars for sure!
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you love our product and that it has made a significant difference in maintaining your beautiful hardwood floors and porcelain tiles. Your appreciation for its ease of use and self-cleaning feature truly warms our hearts.<br /><br />Your 5-star rating is a testament to our commitment to quality, and we are deeply grateful for your support.<br /><br />While we strive to perfect our product, we are always open to feedback on how we can improve. Please know that your insights are invaluable to us as we continue to enhance our offerings.<br /><br />Thank you once again for choosing us. We look forward to serving you in the future and ensuring your continued satisfaction.
Just what I needed
We just got this today, and so far we are very impressed. So simple to use. I wanted something that could help me keep the house clean even though I struggle with some health issues. I think our floors came out cleaner than ever! I like the all-in-one sweep and mop and the self-propelling. Just what I needed.
Thank you for your wonderful review and for choosing our product to assist you in keeping your home clean. We are genuinely touched to hear that it has made a positive impact on your daily life, especially considering your health challenges.<br />We are delighted that you are benefiting from the simplicity of use and the all-in-one sweep and mop functionality, as well as the self-propelling feature that makes cleaning your floors easier than ever.<br />Your satisfaction is our top priority, and we are committed to continuous improvement to ensure we meet and exceed your expectations. We will keep working hard to enhance our products and services.<br />Thank you once again for your support and for being a part of our journey. We look forward to continuing to provide you with high-quality products that make your life easier and more comfortable
Verified Purchase
the cleaning of the machine is easier, I clean my apartment without needing to recharge.
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you are enjoying the ease of cleaning and the extended battery life of our machine, which allows you to clean your apartment without needing to recharge.<br /><br />Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are appreciated. We are particularly pleased that you highlighted the convenience and efficiency of our product, as these are aspects we strive to excel in. Your recognition of these qualities motivates us to continue delivering products that meet and exceed your expectations.<br /><br />Regarding any potential areas for improvement, rest assured that we are continuously working on enhancing our products to provide an even better experience for our customers. Your feedback is invaluable in this process, and we are committed to incorporating your suggestions into our ongoing product development.<br /><br />Thank you once again for choosing our product and for your support. We look forward to serving you better in the future and hope to have the opportunity to win your trust again.
Verified Purchase
Convenient and user friendly
Really like the ability to mop and lightly vacuum at the same time. However the waste water container almost immediately begins to smell. The unit is self cleaning to a certain extent and is easy to use as the unit actually guides you through the process. The convenience is amazing and the floor is very clean.
Dear HVida,<br /><br />We are thrilled to hear that you really like the ability to mop and lightly vacuum at the same time and that you find the convenience amazing and the floor very clean. We also appreciate your feedback regarding the waste water container.<br /><br />We sincerely apologize for the issue with the smell and any inconvenience this may have caused. We are committed to taking your feedback seriously to continuously improve our products and services.<br /><br />Based on your description, the waste water container begins to smell almost immediately after use.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.<br /><br />We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team
Not good for dog hair.
So far this has been great. However it’s not the best with dog fur. I mixed some spit when i was sweeping. It did get clogged. But it was able to clean itself thankfully.
Dear Emily,<br /><br />Thank you for sharing your feedback and for choosing Tineco. We are thrilled to hear that you are generally enjoying the product so far and that you appreciate its self-cleaning capability.<br /><br />We also appreciate your honest feedback regarding its performance with dog fur. We understand that pet hair can sometimes lead to clogging, and we want you to know that our product development team is actively working to make improvements in this area to provide an even better experience for pet owners.<br /><br />If you have any other questions or need assistance, we are more than happy to provide further help. Please feel free to contact our customer service by sending an email to support@tineco.com, using the chat feature on our website, or calling 1-855-292-8864 (Monday to Friday, 8:00 AM to 8:00 PM CST).<br /><br />Sincerely,<br />Tineco Customer Service Team
Verified Purchase
Hard flooring must have
Convenient love the easy clean up
Hated it
I was really excited to try this based on all the glowing reviews, but boy did it fall short. The suction is decent and easily picks up hair and debris, but the wet roller is a disappointment. It took over 30 passes to remove a dried-on soda spot from earlier in the day. About 15 minutes in, the dirty water reservoir started spraying across the front of the unit, even reaching my walls from the pressure. It also started leaving small puddles behind. Even after emptying it, the same thing happened when I resumed cleaning. Plus, the machine doesn’t separate dirt from water. You end up with hair and debris floating in the reservoir, which you have to fish out by hand. I had hoped to just dump everything down the toilet or garbage disposal, but not with all that hair. On top of that, every component needs to be manually cleaned after each use. All told, it’s more hassle and mess than the convenience it promises. I’d rather toss my steam-mop cover in the wash and be done. I'll stick with vacuuming first and then steam mopping.
Thank you for taking the time to share your detailed feedback about the Tineco vacuum. We’re genuinely sorry to hear that your experience with the wet roller and the overall cleaning process did not meet your expectations, despite the decent suction performance you mentioned. We value your input as it helps us improve our products and services to better serve our customers.<br /><br />Based on your description, it appears that you encountered several issues, including the wet roller’s effectiveness, the dirty water reservoir spraying, the lack of separation of dirt from water, and the need for thorough manual cleaning after each use.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regarding the wet roller, we suggest pre-treating tough stains with a suitable cleaner before using the roller to enhance its effectiveness.<br /><br />We’d like to inform you that our products come with a two-year warranty, and we’re here to help with any issues you may encounter. If you continue to experience problems with the vacuum, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to providing you with a positive experience and resolving any problems you may have.<br /><br />Thank you again for your feedback, and we hope to have the opportunity to improve your satisfaction with our brand.
