Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you found our product easy to use and effective on your hard surface floors. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are paying off.We appreciate your choice to trust our brand and will continue to strive for excellence in our products. Should you have any suggestions for improvement or encounter any issues, please know that we are always here to listen and make necessary enhancements. Your support and feedback are invaluable to us.Thank you once again for your kind words. We look forward to continuing to serve you with quality products and exceptional service.

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you love our product and that it has made a significant difference in maintaining your beautiful hardwood floors and porcelain tiles. Your appreciation for its ease of use and self-cleaning feature truly warms our hearts.<br /><br />Your 5-star rating is a testament to our commitment to quality, and we are deeply grateful for your support.<br /><br />While we strive to perfect our product, we are always open to feedback on how we can improve. Please know that your insights are invaluable to us as we continue to enhance our offerings.<br /><br />Thank you once again for choosing us. We look forward to serving you in the future and ensuring your continued satisfaction.

Dear Emily,<br /><br />Thank you for sharing your feedback and for choosing Tineco. We are thrilled to hear that you are generally enjoying the product so far and that you appreciate its self-cleaning capability.<br /><br />We also appreciate your honest feedback regarding its performance with dog fur. We understand that pet hair can sometimes lead to clogging, and we want you to know that our product development team is actively working to make improvements in this area to provide an even better experience for pet owners.<br /><br />If you have any other questions or need assistance, we are more than happy to provide further help. Please feel free to contact our customer service by sending an email to support&#64;tineco.com, using the chat feature on our website, or calling 1-855-292-8864 (Monday to Friday, 8:00 AM to 8:00 PM CST).<br /><br />Sincerely,<br />Tineco Customer Service Team

Dear HVida,<br /><br />We are thrilled to hear that you really like the ability to mop and lightly vacuum at the same time and that you find the convenience amazing and the floor very clean. We also appreciate your feedback regarding the waste water container.<br /><br />We sincerely apologize for the issue with the smell and any inconvenience this may have caused. We are committed to taking your feedback seriously to continuously improve our products and services.<br /><br />Based on your description, the waste water container begins to smell almost immediately after use.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.<br /><br />We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team

Dear JoAnn,<br /><br />Thank you for choosing Tineco and for taking the time to share your feedback. We are glad to hear that the machine performs exactly as advertised.<br /><br />We also sincerely appreciate your honest comment regarding the battery life. We understand that longer run time is important for completing your cleaning tasks. Please be assured that our engineering team is continuously working hard to improve battery technology and efficiency in our future products to provide a better experience.<br /><br />Thank you again for your valuable insights and for being a part of the Tineco family.<br /><br />Sincerely,<br />Tineco Customer Service Team

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that your satisfaction is our top priority, and we are eager to make things right for you. We would like to help you with these issues, please contact our customer service through the following methods: email us at support&#64;tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our dedicated team is standing by and ready to provide the support you deserve. We look forward to hearing from you soon. Sincerely, Tineco Customer Service Team

Dear Customer,<br /><br />We sincerely apologize that the product did not meet your expectations and that you are confused by the positive reviews due to your experience. We understand how frustrating it is to find that the machine does not pick up debris or clean effectively on your wood floors, forcing you to revert to your old vacuum and mop. We want to assure you that we take your feedback very seriously and will use it to continuously improve our products and services.<br /><br />Based on your description, the machine fails to pick up debris effectively and the mopping function is poor, leaving spots uncleaned even after multiple passes, which has resulted in you having to clean your floors manually after using the device.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.<br /><br />Our machines come with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please feel free to continue contacting us with the problems you are experiencing with your machine, and we will definitely work actively to resolve them for you.<br /><br />Sincerely,<br />Tineco Customer Service Team

Dear Belgica,<br /><br />We sincerely apologize for the frustration and inconvenience you have experienced with the durability of our products and the unavailability of parts. We understand how disappointing it is when a device stops working, especially after having positive experiences with it initially. Please be assured that we take your feedback seriously and are committed to using it to continuously improve our products and services.<br /><br />Based on your description, the devices have broken down multiple times, and you were unable to get the last unit repaired because parts were no longer available for a model slightly over two years old.<br /><br />We provide a two-year warranty for our machine. We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team