Customer reviews for Tineco GO H2O SENSE Wet/Dry Mop & Vacuum with Mess Detection forMember photos
Verified Purchase
Best Hard Surface Floor Cleaner
So easy to use and does a great job on my hard surface floors.
Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you found our product easy to use and effective on your hard surface floors. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are paying off.We appreciate your choice to trust our brand and will continue to strive for excellence in our products. Should you have any suggestions for improvement or encounter any issues, please know that we are always here to listen and make necessary enhancements. Your support and feedback are invaluable to us.Thank you once again for your kind words. We look forward to continuing to serve you with quality products and exceptional service.
Verified Purchase
Love love
Love this vacuum, it is truly a time saver. Very minor cleaning needed to be done on the vacuum that vacuums and mops.
I just received mine today which was a super fast delivery since I ordered it yesterday. I love this thing so much. I just wish it would put out a little bit more water but I will look into it but this thing is amazing. I have long hair and I have a fluffy cat. I love this concept of getting the hair wet before it flies all over the house. I want to buy eight of these things to just keep them on hand cuz they are awesome
Dear Corrine, Thank you for choosing Tineco and for sharing such wonderful feedback. We are thrilled to hear that the machine arrived so quickly and that you love it so much — it is especially delightful to know that the design of wetting the hair before it flies around the house works so well for your household with long hair and a fluffy cat. Your kind words and enthusiasm truly made our day! We also sincerely appreciate your candid comment regarding the water output. We understand that sufficient water flow plays an important role in achieving an effective mopping result, and please be assured that your valuable feedback has been shared with our engineering team, who are continuously working hard to improve our product designs to better meet your needs. In the meantime, if you would like any tips on adjusting the water flow settings or would like us to look into this with you, our team would be more than happy to assist. If you have any further questions or need assistance, please contact our customer service by emailing support@tineco.com, using the chat function on our website, or calling 1-855-292-8864 (Mon–Fri: 8 AM – 8 PM CST). We recommend using the chat function first, as it ensures a more prompt and efficient response. Our team is ready to provide you with any support you may need. Thank you again for your valuable insights and for being a part of the Tineco family. Sincerely, Tineco Customer Service Team
Verified Purchase
The best
Very good
Great technology, one machine dose it all!
I LOVE this product. My house is all real hardwood floors and porcelain tile and it's incredible on both types! So easy to use and I love that it self cleans. I also read that it's compatible with fabuloso and Murphy's oil..so thats a plus! 5 stars for sure!
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you love our product and that it has made a significant difference in maintaining your beautiful hardwood floors and porcelain tiles. Your appreciation for its ease of use and self-cleaning feature truly warms our hearts. Your 5-star rating is a testament to our commitment to quality, and we are deeply grateful for your support. While we strive to perfect our product, we are always open to feedback on how we can improve. Please know that your insights are invaluable to us as we continue to enhance our offerings. Thank you once again for choosing us. We look forward to serving you in the future and ensuring your continued satisfaction.
Not good for dog hair.
So far this has been great. However it’s not the best with dog fur. I mixed some spit when i was sweeping. It did get clogged. But it was able to clean itself thankfully.
Dear Emily, Thank you for sharing your feedback and for choosing Tineco. We are thrilled to hear that you are generally enjoying the product so far and that you appreciate its self-cleaning capability. We also appreciate your honest feedback regarding its performance with dog fur. We understand that pet hair can sometimes lead to clogging, and we want you to know that our product development team is actively working to make improvements in this area to provide an even better experience for pet owners. If you have any other questions or need assistance, we are more than happy to provide further help. Please feel free to contact our customer service by sending an email to support@tineco.com, using the chat feature on our website, or calling 1-855-292-8864 (Monday to Friday, 8:00 AM to 8:00 PM CST). Sincerely, Tineco Customer Service Team
Verified Purchase
Convenient and user friendly
Really like the ability to mop and lightly vacuum at the same time. However the waste water container almost immediately begins to smell. The unit is self cleaning to a certain extent and is easy to use as the unit actually guides you through the process. The convenience is amazing and the floor is very clean.
Dear HVida, We are thrilled to hear that you really like the ability to mop and lightly vacuum at the same time and that you find the convenience amazing and the floor very clean. We also appreciate your feedback regarding the waste water container. We sincerely apologize for the issue with the smell and any inconvenience this may have caused. We are committed to taking your feedback seriously to continuously improve our products and services. Based on your description, the waste water container begins to smell almost immediately after use. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you. Best regards, Tineco Customer Service Team
It doesn't work.
I am so confused by all of the good reviews? Idk if I just got a bad one or what but it's horrible. I have all wood floors in my house and bought this thinking it would save me time but it doesn't do anything. I mop vacuum my floors daily and hoped this would cut time, but in actuality I still end up having to vacuum/mop after using because it doesn't pick anything up and anything and the mopping side really is terrible! I go over and over the same spot and nothing. Then I just get a rag and use my foot and go over it one time and it's gone. It's not like it's a hard stuck mess or something. I have to end up mopping with my old mopper and vacuum all the time. I end up doing it all three times instead of 2 so now I just don't bother.
Dear Customer, We sincerely apologize that the product did not meet your expectations and that you are confused by the positive reviews due to your experience. We understand how frustrating it is to find that the machine does not pick up debris or clean effectively on your wood floors, forcing you to revert to your old vacuum and mop. We want to assure you that we take your feedback very seriously and will use it to continuously improve our products and services. Based on your description, the machine fails to pick up debris effectively and the mopping function is poor, leaving spots uncleaned even after multiple passes, which has resulted in you having to clean your floors manually after using the device. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Our machines come with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please feel free to continue contacting us with the problems you are experiencing with your machine, and we will definitely work actively to resolve them for you. Sincerely, Tineco Customer Service Team
Horrible battery life
Was so excited to cut vacuuming and mopping time in half but not the case. Have to dump dirty water 10 mins in and battery dies extremely fast. Have to rush to just get through just my living room before battery dies. Then it takes over 2 hrs to fully charge again.
Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that your satisfaction is our top priority, and we are eager to make things right for you. We would like to help you with these issues, please contact our customer service through the following methods: email us at support@tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our dedicated team is standing by and ready to provide the support you deserve. We look forward to hearing from you soon. Sincerely, Tineco Customer Service Team
Hated it
I was really excited to try this based on all the glowing reviews, but boy did it fall short. The suction is decent and easily picks up hair and debris, but the wet roller is a disappointment. It took over 30 passes to remove a dried-on soda spot from earlier in the day. About 15 minutes in, the dirty water reservoir started spraying across the front of the unit, even reaching my walls from the pressure. It also started leaving small puddles behind. Even after emptying it, the same thing happened when I resumed cleaning. Plus, the machine doesn’t separate dirt from water. You end up with hair and debris floating in the reservoir, which you have to fish out by hand. I had hoped to just dump everything down the toilet or garbage disposal, but not with all that hair. On top of that, every component needs to be manually cleaned after each use. All told, it’s more hassle and mess than the convenience it promises. I’d rather toss my steam-mop cover in the wash and be done. I'll stick with vacuuming first and then steam mopping.
Thank you for taking the time to share your detailed feedback about the Tineco vacuum. We’re genuinely sorry to hear that your experience with the wet roller and the overall cleaning process did not meet your expectations, despite the decent suction performance you mentioned. We value your input as it helps us improve our products and services to better serve our customers. Based on your description, it appears that you encountered several issues, including the wet roller’s effectiveness, the dirty water reservoir spraying, the lack of separation of dirt from water, and the need for thorough manual cleaning after each use. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regarding the wet roller, we suggest pre-treating tough stains with a suitable cleaner before using the roller to enhance its effectiveness. We’d like to inform you that our products come with a two-year warranty, and we’re here to help with any issues you may encounter. If you continue to experience problems with the vacuum, please don’t hesitate to reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to providing you with a positive experience and resolving any problems you may have. Thank you again for your feedback, and we hope to have the opportunity to improve your satisfaction with our brand.