Dear RJD,<br /><br />Thank you for choosing Tineco and for your fantastic review! We are thrilled to hear that the machine works so well for your new luxury vinyl plank floors and that you love the convenient self-clean mode. It is truly the highest compliment to know you loved it enough to purchase additional units for both of your daughters.<br /><br />We also carefully note your feedback regarding the battery life. We understand that being able to clean your entire 2,300 sq ft home on a single charge is important, and please be assured that our team is continuously working to improve battery runtime in our future models to provide an even more seamless cleaning experience.<br /><br />Thank you again for your incredible support and for recommending our product to your family!<br /><br />Sincerely,<br />Tineco Customer Service Team

Dear Belgica,<br /><br />We sincerely apologize for the frustration and inconvenience you have experienced with the durability of our products and the unavailability of parts. We understand how disappointing it is when a device stops working, especially after having positive experiences with it initially. Please be assured that we take your feedback seriously and are committed to using it to continuously improve our products and services.<br /><br />Based on your description, the devices have broken down multiple times, and you were unable to get the last unit repaired because parts were no longer available for a model slightly over two years old.<br /><br />We provide a two-year warranty for our machine. We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team

Thank you for taking the time to share your feedback. We&#39;re truly sorry to hear that you&#39;re not satisfied with your Tineco product. Your experience is extremely important to us, and we want to assure you that we take these matters seriously. We are committed to using your feedback to improve our products and services.<br />Based on your description, it seems that you are not happy with the overall value of our product. We understand how disappointing this can be, and we want to help address any concerns you may have.<br />We’d love to assist you further and discuss how we can improve your experience. Please reach out to our customer service team at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We&#39;re here to help and ensure you have a positive experience with our products.<br />Thank you again for your feedback. We hope to have the opportunity to restore your confidence in Tineco.

Thank you for taking the time to share your feedback on our product. We are thrilled to hear that you are delighted with the cleaning performance of our vacuum, particularly how it effectively cleans your hardwood floors and manages to pick up pet hair effortlessly.<br /><br />We understand your concern regarding the difficulty in obtaining a replacement head. Please be assured that we are continuously working on improving the availability of our replacement parts to ensure a seamless experience for all our customers.<br /><br />Your satisfaction is our top priority, and we are committed to delivering exceptional products and services. If you have any further questions or concerns, please do not hesitate to contact us.<br /><br />Once again, thank you for your kind words and for choosing our product. We appreciate your support and look forward to serving you better in the future.

Thank you for taking the time to share your feedback on our product. We’re glad to hear that you were pleased with the cleaning performance on your floors and that the unit was effective in picking up hair and debris left behind by your vacuum. Your satisfaction is our top priority, and we’re committed to ensuring that our products meet your expectations.<br /><br />Based on your description, it seems that you encountered a few challenges with the battery life, maneuverability under furniture, edge cleaning, and an odor after multiple uses. We understand how important it is for our products to be both effective and convenient, and we apologize for any inconvenience these issues have caused.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. <br /><br />We’d love to assist you further and discuss how we can help resolve these issues. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are dedicated to providing you with a solution that meets your needs and hope to have the opportunity to restore your confidence in our brand.<br /><br />Once again, we apologize for any frustration this may have caused and appreciate your feedback as it helps us improve our products and services.