Dear RJD,<br /><br />Thank you for choosing Tineco and for your fantastic review! We are thrilled to hear that the machine works so well for your new luxury vinyl plank floors and that you love the convenient self-clean mode. It is truly the highest compliment to know you loved it enough to purchase additional units for both of your daughters.<br /><br />We also carefully note your feedback regarding the battery life. We understand that being able to clean your entire 2,300 sq ft home on a single charge is important, and please be assured that our team is continuously working to improve battery runtime in our future models to provide an even more seamless cleaning experience.<br /><br />Thank you again for your incredible support and for recommending our product to your family!<br /><br />Sincerely,<br />Tineco Customer Service Team

Thank you for taking the time to share your detailed feedback about the Tineco vacuum. We’re genuinely sorry to hear that your experience with the wet roller and the overall cleaning process did not meet your expectations, despite the decent suction performance you mentioned. We value your input as it helps us improve our products and services to better serve our customers.<br /><br />Based on your description, it appears that you encountered several issues, including the wet roller’s effectiveness, the dirty water reservoir spraying, the lack of separation of dirt from water, and the need for thorough manual cleaning after each use.<br /><br />For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, regarding the wet roller, we suggest pre-treating tough stains with a suitable cleaner before using the roller to enhance its effectiveness.<br /><br />We’d like to inform you that our products come with a two-year warranty, and we’re here to help with any issues you may encounter. If you continue to experience problems with the vacuum, please don’t hesitate to reach out to our customer service team at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re dedicated to providing you with a positive experience and resolving any problems you may have.<br /><br />Thank you again for your feedback, and we hope to have the opportunity to improve your satisfaction with our brand.

Dear Belgica,<br /><br />We sincerely apologize for the frustration and inconvenience you have experienced with the durability of our products and the unavailability of parts. We understand how disappointing it is when a device stops working, especially after having positive experiences with it initially. Please be assured that we take your feedback seriously and are committed to using it to continuously improve our products and services.<br /><br />Based on your description, the devices have broken down multiple times, and you were unable to get the last unit repaired because parts were no longer available for a model slightly over two years old.<br /><br />We provide a two-year warranty for our machine. We’d love to assist you further. Please reach out to our customer service at support&#64;tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help resolve the issue for you.<br /><br />Best regards,<br />Tineco Customer Service Team

Thank you for your wonderful review and for choosing our product to assist you in keeping your home clean. We are genuinely touched to hear that it has made a positive impact on your daily life, especially considering your health challenges.<br />We are delighted that you are benefiting from the simplicity of use and the all-in-one sweep and mop functionality, as well as the self-propelling feature that makes cleaning your floors easier than ever.<br />Your satisfaction is our top priority, and we are committed to continuous improvement to ensure we meet and exceed your expectations. We will keep working hard to enhance our products and services.<br />Thank you once again for your support and for being a part of our journey. We look forward to continuing to provide you with high-quality products that make your life easier and more comfortable

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you love our product and that it has made a significant difference in maintaining your beautiful hardwood floors and porcelain tiles. Your appreciation for its ease of use and self-cleaning feature truly warms our hearts.<br /><br />Your 5-star rating is a testament to our commitment to quality, and we are deeply grateful for your support.<br /><br />While we strive to perfect our product, we are always open to feedback on how we can improve. Please know that your insights are invaluable to us as we continue to enhance our offerings.<br /><br />Thank you once again for choosing us. We look forward to serving you in the future and ensuring your continued satisfaction.

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that your satisfaction is our top priority, and we are eager to make things right for you. We would like to help you with these issues, please contact our customer service through the following methods: email us at support&#64;tineco.com, use the chat feature on our website, or call us at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM, CST). We recommend using the chat feature for a more timely and efficient response. Our dedicated team is standing by and ready to provide the support you deserve. We look forward to hearing from you soon. Sincerely, Tineco Customer Service Team