bought it on January 2025 now is June/2025 and the unit is getting ice in the back around the coil, the blue bottom for cold water is hard not able to push it, called Primo help center they said they need an invoice and pictures to replace it, it has a warranty of one year, this was manufactured on June 2024

We bought this because the water in our town isn't great and I was tired of buying small bottles of water. Great decision! Less waste, cheaper, and more convienent. The unit works great, no issues. Water sits at the bottom and you just stick the pump end into the water bottle. No issues; on about my 10th bottle of water. Hot is hot and cold is cold. Switches to disable either.

This is the second machine we have purchased from Primo and the current machine is having the same issue. The cold water side stops dispensing water. You do everything they say to fix it and it doesn't work. It is just awful and a true waste of money.

Sales person lied straight up. Also found out it's Pure Life water they try to give people. It's nasty. What idiot bottles filtered Phoenix AZ water? Nestle. That's who. These people sell it. They don't care about providing quality water or decent customer service. Supervisors are useless overall. One called me at 6:40am! Everyone who makes a good amount of outgoing calls for work know that you cannot call that early. Check the online reviews. Also known as Readyrefresh

All in all the dispenser is great! Reason I'm giving it one star is because the system that pulls water into the reservoir is LOUD. Had it for about 30 days before it started making a really loud clicking noise when it turns on and we have to talk louder or turn the TV up to hear over it.

Ordered this online on May 4th said I would get it on the 7th my other item came on May 8th! Primo Water® Bottom Loading Pro 2 Temp Water Dispenser was never delivered! tried to get a refund, talked to chat service said they would let me know within 48-72 hours! Needless to say today is May 18 2026 still no answer no refund no product! But my cc got charged and didn't receive my product! There call center %23 to Home office is a overseas call center and was told today that I would get a ticket in and a refund would take 24-48 hours to show up! Word to the wise go to the store and purchase this product Don't buy online!!!!!

Plastic materials were flimsy. Water didn’t get hot enough.

Too Loud. Dispensation tab is too short, cup slips off easily.

Easy to setup and use. Keeps the water cold. We do not use the hot side here.

Very nice product. Easy to set up. Very attractive design. Affordable price.