Hi Nicole,Thank you for sharing your experience with the Shark Rocket Stick Vacuum. We’re truly sorry to hear about the challenges you faced and the concerns about the vacuum’s performance and safety. This is certainly not the standard we aim for, and we appreciate you bringing these issues to our attention.While we’re glad to hear that Sam’s Club provided you with excellent support and a resolution, we deeply regret the inconvenience and frustration this caused you. Your feedback is invaluable, and we’ll ensure it’s shared with our product development team to help us improve.If you’d like to discuss your experience further or explore other Shark products that may better suit your needs, please don’t hesitate to contact us at 1-855-427-5127. Thank you for taking the time to leave your review, and we hope to serve you better in the future.Kind regards,Shark Clean

Hello Jeannie,<br />Thank you for taking the time to leave a review.<br />We&#39;re disappointed to hear about your experience with your Rocket Pro. We will absolutely share your feedback about the dust cup and brushroll with the relevant teams for consideration on future products. If you require any assistance with your product, please feel free to contact our team by phone at 1-855-427-5127.<br />Kind regards,<br />Shark Clean

Hi Toby,<br /><br />Thank you for your feedback on the Shark Rocket Pro Corded Stick Vacuum. We&#39;re glad to hear the vacuum is functioning, though we’re sorry the high-pitched noise has made it uncomfortable for you to use—especially considering the impact on your hearing.<br /><br />Your comments are appreciated and will be shared with our product team as we continue to refine our designs with user comfort in mind. If you’d like help exploring quieter alternatives or have any questions, please feel free to reach out to us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're really sorry that the design of your Shark Rocket hasn't been a good fit for you, resulting in your decision to return it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you'll give us another try in the future.Kind regards,Shark Clean

Hi Francisco,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you&#39;ve found this Shark Rocket too heavy. We understand how concerning it is that it makes your arm hurt. We will absolutely share your feedback about the weight with the relevant teams for consideration in future products. If there&#39;s anything we can do to improve your experience, please reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you aren&#39;t happy with your Rocket. We will absolutely share your feedback with the relevant teams for consideration on future products. If there&#39;s anything we&#39;re able to help with, please don&#39;t hesitate to reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards, <br />Shark Clean