Hi Gerald,<br /><br />Thank you for your review of the Shark Rocket Pro Corded Stick Vacuum. We understand the frustration of expecting a cordless unit and receiving a corded one instead—it’s easy to see how that could be disappointing.<br /><br />If you need assistance with your return or would like help selecting a cordless model that better fits your needs, our team is here to help. Feel free to contact us at 1-855-427-5127.<br /><br />We appreciate your feedback and hope to better support your needs in the future.<br /><br />Kind regards,<br />Shark Clean

Hi Francisco,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you&#39;ve found this Shark Rocket too heavy. We understand how concerning it is that it makes your arm hurt. We will absolutely share your feedback about the weight with the relevant teams for consideration in future products. If there&#39;s anything we can do to improve your experience, please reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello Bonsai, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Rocket. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards,

Hi Marshall, Thank you for sharing your feedback on the Shark Rocket Pro Corded Stick Vacuum. We’re sorry to hear that the suction didn’t meet your expectations and that the return process has been frustrating for you. If you’d be open to troubleshooting before returning it, we’d love to help ensure the vacuum is performing as it should. Checking for clogs, cleaning the filters, or adjusting the floor settings may improve its suction. Please feel free to reach out to our team at 1-855-427-5127, and we’d be happy to assist. We appreciate your feedback and will share it with our product team for future improvements. Kind regards, Shark Clean