Hi Toby,<br /><br />Thank you for your feedback on the Shark Rocket Pro Corded Stick Vacuum. We&#39;re glad to hear the vacuum is functioning, though we’re sorry the high-pitched noise has made it uncomfortable for you to use—especially considering the impact on your hearing.<br /><br />Your comments are appreciated and will be shared with our product team as we continue to refine our designs with user comfort in mind. If you’d like help exploring quieter alternatives or have any questions, please feel free to reach out to us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hi Marshall, Thank you for sharing your feedback on the Shark Rocket Pro Corded Stick Vacuum. We’re sorry to hear that the suction didn’t meet your expectations and that the return process has been frustrating for you. If you’d be open to troubleshooting before returning it, we’d love to help ensure the vacuum is performing as it should. Checking for clogs, cleaning the filters, or adjusting the floor settings may improve its suction. Please feel free to reach out to our team at 1-855-427-5127, and we’d be happy to assist. We appreciate your feedback and will share it with our product team for future improvements. Kind regards, Shark Clean

Hello Bonsai, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Rocket. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards,