Hi there, Thank you for taking the time to leave a review. We’re truly unhappy to hear that you’re displeased with your Shark. This is certainly not the experience we want for our customers, and we’d like the opportunity to make things right. Please know that your feedback is extremely valuable, and we will share it with the appropriate teams internally. If there’s anything we can do to make your experience even better or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hello Kristi, thank you for sharing your experience with the Rocket Pro. We’re very sorry to hear it stopped working after only a month and a half. That’s certainly not the durability we expect from this product, and we understand how frustrating it is when the return window has already closed. Even though the return period has passed, the vacuum is still covered under our manufacturer warranty, and our support team may be able to help with troubleshooting, repair, or replacement options. Please feel free to reach out to our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can look into this for you. Kind Regards, Shark Clean

Hi Vic,<br /><br />Thank you for your feedback. We’re disappointed to hear the unit is overheating after only 30 minutes of use this is not the experience we want Shark customers to have. This isn’t our usual standard, and your comments have been shared with our designated department to help us improve. We truly value your input and hope you’ll stay with us as we work to deliver a better experience moving forward. Please contact our Shark customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Clean

Hi Julie,<br /><br />Thank you for sharing your experience. This is unacceptable, and we realize that we have let you down. We understand how frustrating this situation must be, and we appreciate you bringing it to our attention. Please contact Sam’s Club customer service at 1-888-746-7726, available Monday through Sunday from 7:00 a.m. to 11:00 p.m. CT, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Clean NA