Hello,Thank you for taking the time to leave a review.We're so sorry to hear that the model HN175 wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.Kind regards,Shark Clean

Hello,Thank you for taking the time to leave a review.We’re sorry to learn that you’re not completely satisfied with the suction power and quality of the accessories for your Shark Rocket. Your insights are important to us, and we will make sure to relay your comments to the appropriate teams for future enhancements. Should you need any support with your product, don’t hesitate to reach out to our team at 1-855-427-5127.Kind regards,Shark Clean

Hello Amy, we’re really sorry to hear about this. That’s certainly not the durability we expect, especially after 18 months of use. A motor failure like that is frustrating and disappointing. We appreciate you taking the time to share your experience, as feedback like this helps us identify where improvements are needed. We'd love to look into this further to discuss replacement options. Kindly contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home