Hello,Thank you for taking the time to leave a review.We're so sorry to hear that your Shark Rocket Pro Corded Stick-HN175 failed. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.Kind regards,Shark Clean

Hello Amy, we’re really sorry to hear about this. That’s certainly not the durability we expect, especially after 18 months of use. A motor failure like that is frustrating and disappointing. We appreciate you taking the time to share your experience, as feedback like this helps us identify where improvements are needed. We'd love to look into this further to discuss replacement options. Kindly contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home

Hello Jamie,<br /><br />Thank you so much for reaching out and sharing your review. We’re disappointed to hear that the handle on your Shark Rocket Vacuum is not staying attached during use. We understand how frustrating this can be when you’re trying to complete your cleaning tasks, and this is certainly not the experience we want for you. We kindly encourage you to call us at 1‑855‑427‑5127 so we can confirm your unit is working properly, ensure a smooth cleaning experience, and help restore your confidence in our brand. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind Regards,<br />Shark Clean.