Hello Francine,<br /><br />Thank you for sharing your feedback with us. We understand how frustrating it must be when the vacuum doesn’t stand on its own and the suction doesn’t meet your expectations. This isn’t the experience we want for our customers. This model includes a hook located at the end of the extension wand, which allows you to secure the handheld portion of the vacuum for storage so it doesn’t fall over. If you still have the unit, we’d love the opportunity to take a closer look and ensure everything is working exactly as it should, including suction performance. Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hello there,<br /><br />Thank you for your feedback on our product. We’re disappointed to hear that the product didn’t meet your expectations. This isn’t our usual standard, and we appreciate you taking the time to share your experience. Your comments about maneuverability, included tools, and build quality are valuable, and we’ll be sure to pass them along to our development team for future improvements. We’re always looking for ways to enhance our products and your input helps us do just that. We hope that this doesn&#39;t affect your perception of our brand.<br /><br />Kind regards,<br />Shark Clean

Hi Cassandra,<br /><br />Thank you for your review.<br /><br />We&#39;re sorry to hear that your Rocket Pro turns on but does not produce suction, especially after it initially performed well. We&#39;d appreciate the opportunity to help with troubleshooting. Please contact our support team at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. <br /><br />Kind regards,<br />Shark Home

Hello there, thanks for your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We appreciate your feedback regarding the unit not standing on its own, the clogging issues, and the difficulty with smaller rugs. This is not the experience we aim to provide. Please contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can look into this further and provide troubleshooting tips or assistance. Kind Regards, Shark Home