Hi Mimi,<br /><br />Thank you for sharing your experience with the Shark Rocket Pro Corded Stick Vacuum. We’re sorry to hear that the weight distribution and connection between the components didn’t meet your expectations, leading you to return the product. That’s certainly not the ease of use we strive to deliver.<br /><br />Your feedback is appreciated and will be shared with our product team as we continue to improve our designs. If you’d ever like help selecting a model that better fits your needs, feel free to reach out to us at 1-855-427-5127. We’d be happy to assist.<br /><br />Kind regards,<br />Shark Clean

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with your Shark Rocket Pro Corded Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.<br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that the brush-roll was not working, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.Kind regards,Shark Clean

Hello Francine,<br /><br />Thank you for sharing your feedback with us. We understand how frustrating it must be when the vacuum doesn’t stand on its own and the suction doesn’t meet your expectations. This isn’t the experience we want for our customers. This model includes a hook located at the end of the extension wand, which allows you to secure the handheld portion of the vacuum for storage so it doesn’t fall over. If you still have the unit, we’d love the opportunity to take a closer look and ensure everything is working exactly as it should, including suction performance. Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you aren&#39;t happy with your Shark stick vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.<br /><br />Kind regards,<br />Shark Clean