Hi Deborah, we’re really sorry to hear the vacuum isn’t performing well on your rugs. We know how frustrating that can be, especially when it works great on your hardwood floors. We’d be happy to take a closer look to make sure everything is working as it should. Please contact our customer service team at 1‑855‑427‑5127 (Mon–Fri 9 a.m.–9 p.m. ET, Sat 9 a.m.–6 p.m. ET), and we’ll do everything we can to help. Kind regards, Shark Home

Hello Michael, Thank you for your feedback. We’re glad you took the time to share your experience. We understand that having multiple filters can feel like a lot to manage, and we appreciate you letting us know. We design our filters to help maintain strong suction and cleaner air, but we’ll be sure to pass your comments along to our team. If you ever need tips on quick filter maintenance, we’re happy to help! Feel free to contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean

Hi David,<br /><br />Thank you for taking the time to share such detailed feedback with us. We’re sorry to hear that several aspects of the vacuum haven’t met your expectations so far, especially the stability, attachment storage, and dirt bin capacity. We understand how frustrating it can be when a product feels top‑heavy, doesn’t stand on its own, or requires extra accessories to store attachments the way you prefer. We appreciate you pointing out the areas that worked well for you too, such as the strong suction, maneuverability, near‑self‑propelled feel, long cord, and LED lighting. Your balanced feedback is incredibly valuable, and we’ll be sure to pass your comments along to our internal teams as we continue working to improve design and usability.<br /><br />Kind Regards,<br />Shark Clean