Hello Derek,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you weren&#39;t happy with your Rocket Pro, and decided to return it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our cordless vacuums a try in the future.<br />Kind regards,<br />Shark Clean

Thank you for your review.<br />We’re deeply unhappy to hear about the trouble this may have caused. We appreciate your feedback and understand that the high-pitched sound from the machine is uncomfortable. While the machine performs its function, the noise level is clearly a concern that affects the work environment. Your input is helpful and will support efforts to enhance the overall experience.<br /><br />Kind regards, <br />Shark Clean

Hi Joe,Thank you for your honest feedback. We’re sorry to hear that the product didn’t meet your expectations, and we understand how the packaging may have led to some confusion. We appreciate you acknowledging that, but also recognize that clarity in presentation is important. We’re equally sorry to hear that the vacuum’s performance didn’t live up to your needs. Your comments have been shared with our team to help improve both product design and packaging clarity. Kind Regards,Shark Clean.

Hello there, thanks for your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We appreciate your feedback regarding the unit not standing on its own, the clogging issues, and the difficulty with smaller rugs. This is not the experience we aim to provide. Please contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can look into this further and provide troubleshooting tips or assistance. Kind Regards, Shark Home