Hi Mimi,<br /><br />Thank you for sharing your experience with the Shark Rocket Pro Corded Stick Vacuum. We’re sorry to hear that the weight distribution and connection between the components didn’t meet your expectations, leading you to return the product. That’s certainly not the ease of use we strive to deliver.<br /><br />Your feedback is appreciated and will be shared with our product team as we continue to improve our designs. If you’d ever like help selecting a model that better fits your needs, feel free to reach out to us at 1-855-427-5127. We’d be happy to assist.<br /><br />Kind regards,<br />Shark Clean

Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you aren&#39;t happy with your Shark stick vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.<br /><br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.Kind regards,Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that the brush-roll was not working, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.Kind regards,Shark Clean

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with your Shark Rocket Pro Corded Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.<br />Kind regards,<br />Shark Clean