Hi Cricket Roberts, Thank you for the 5-star rating! We would like to know more about your request for better assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

Cramel, we're glad you like the sound quality and the Headphone Connect app of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Mihail_, Thank you for sharing your experience with our WH-1000XM4 headphones. While we are glad to hear that you are happy with the quality of the headphones, we are sorry to hear that the headphones did not meet all of your expectations. We took note of your feedback as this will help improve our product. Thank you for choosing Sony! -Carl

Hi Astrilux, Wow! Good to know that the WH1000XM4 is your new favorite headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Hi Your mum is fat, Great! We're glad you found the best headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Hi nicmart, we&#39;re glad you like the sound quality, noise canceling feature, and the comfort of our industry-leading noise canceling headphones. We&#39;re sorry to hear that you have an issue with your SONY unit. We would like to know more about the issue. You may email us at socialsupport&#64;am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: <br /><br />We appreciate your feedback. Thanks for choosing Sony. ~Earl