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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 721-730 of 771 reviews
Jan 12, 2021
P4TR15
1 out of 5 stars review

Beware – no active noise canceling.

I bought these and it was a big disappointment, because I expected them to have proper active noise canceling, but these headphones are just not capable of that. I do not recommend these if you're looking for active noise cancelling, because they just do not do that. The terrible: – Noise canceling. There is none of the proper Active Noise Canceling I did experience on other headphones that really cancel the noises. From my experience, these only really cancel the noises that in-ear earphones can physically cancel by blocking your ear canal. This is basically it. Sony promised: No distractions with digital noise cancellation. Well, it just doesn't do much, or barely does anything to be honest. I tried them at home and I can still hear people speaking, I tried them running near a busy street – all the noise was present. – Sony's Ambient Sound Mode – it supposed to let you heat what is happening around you when it's necessary (i.e. you cross a busy street, bike in traffic etc.). Well... it works, but it's really really bad and terrible. Why? Well, I ran a trail by a busy highway and I turned it on to hear the difference. It was a little windy and I ran and all I could hear was some music I was listening and a noise of wind blowing up the earphone microphones. Noise of wind. Noise of wind in my ears. This is a feature, Sony? Really?! I can not imagine using this "feature" whilst riding a road-bike. Come on, it's a gimmick on these headphones, just like "Noise canceling". Did I mention, that the traffic noise was present even with the "Noise canceling" on? I did now. – I tried these for sport for the first time by running in winter. Obviously I had to wear a winter running hat. And it was terrible. My ear canals were hurt by the earbuds because the running hat was pushing on these protruding and rather big headphones. And the hat was really slack and not a tight fitting one. I had no such problems with i.e. Beats X and Apple Airpods before. The good: – they sound pretty well – overall quite nice quality and design – they fit well in ear and do not move around or fall out – they can be washed Sorry, Sony WF-SP800N, I tried to like you and I hoped to love you, but you did not do what you promised and that made me return you. I wanted noise canceling, you gave me some gimmicks. That's that.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Mar 26, 2021
Steve glenn
1 out of 5 stars review

Right side dead

Right Ear piece fell out of my ear(can't get either one to stay in very well) & landed in water. Retrieved it IMMEDIATELY! It still worked! Next time I used them, right side was DEAD! Water resistant? NOT SO MUCH! Used these maybe 4 times before water incident. Talk about wasted $! The worst part is they were a gift! Was by offered Bose &, or Beats-went with Sony to save C my friend some $, thinking Sony's would be great(have had many Sony audio products that were durable & ROCKED. Hoped these would as well. they rocked-Not so durable!)

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Apr 29, 2021
nicke19
1 out of 5 stars review

Bad ANC

Sony is lying. There is no noise cancellation on these headphones. I wasted 30 mins changing the configuration of the hooks and the ear tips to see if that helps. Nothing! Sony should refund everyone's money a fix it through a firmware update. Also, it kept dropping the music from a right bud. It was fixed after they were re-initialized, and the settings in the app changed to prioritize the connection. The music quality was really good, but I was excited about the ANC, which was a dud. I would recommend those who value ANC to look elsewhere. Very disappointed in Sony for marketing these as noise canceling.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Aug 6, 2020
Bipin Shrestha
5 out of 5 stars review

Looks like it is going to be amazing headphone.

I am going to be first to order 1000XM4. Very very excited to get hands on these amazing technology.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Bipin Shrestha, Great! We're excited for you too. Discover how the WH-1000XM4 headphones blend our most advanced noise canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Aug 9, 2021
Nikki29
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] These headphones are well worth the purchase!!! You will not be disappointed.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Nikki29, Thank you for sharing your wonderful experience with us. Nice to hear your investment with the headphones is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris

Jun 4, 2020
Doug
5 out of 5 stars review

Amazing sound! Much improved! Dual Bluetooth pairing is finally here! Don't sent me a test model! Great cans!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Nov 4, 2020
Chuey
4 out of 5 stars review

Great product.... But

thought they couldn't get better but I only have one problem they disconnect from whatever I Bluetooth to after a random amount of time

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Chuey, We do apologize for the inconvenience. To isolate the issue, please reset the headphones to factory default settings. Here's the link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset If resetting doesn't work, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number:   Happy to help, David

Oct 6, 2020
wanttobuysony
1 out of 5 stars review

Too bright and drops certain frequencies

The sound is too bright even with equalizer adjustments. Certain frequencies drop out altogether. The competition does not have the same issue.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi wanttobuysony, we regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app itself has its own equalizer which can help you adjust the sound quality to tailor-fit your needs. You may also refer to the steps on this link to help improve its sound quality: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Ralph Sony Social Support

Nov 27, 2020
Dp davv
5 out of 5 stars review

The King

Recently bought it and have never had such an experience. Best available upgrade, but not if you have mx3

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Dp davv, Thank you for the 5-star rating! We are glad that you are enjoying your newest noise-cancelling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl

Jan 21, 2025
Cricket Roberts
5 out of 5 stars review

SONY WH 1000xm4

Yes I would like to know how do I program this Sony WH 1000XM4 please let me know something about theme.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Cricket Roberts, Thank you for the 5-star rating! We would like to know more about your request for better assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl