Hi Chuey, We do apologize for the inconvenience. To isolate the issue, please reset the headphones to factory default settings. Here's the link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset If resetting doesn't work, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number:   Happy to help, David

Hi Mihail_, Thank you for sharing your experience with our WH-1000XM4 headphones. While we are glad to hear that you are happy with the quality of the headphones, we are sorry to hear that the headphones did not meet all of your expectations. We took note of your feedback as this will help improve our product. Thank you for choosing Sony! -Carl

Hi Jakeinger_sdt, Great! We're happy to hear that you're enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph

Hi wanttobuysony, we regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app itself has its own equalizer which can help you adjust the sound quality to tailor-fit your needs. You may also refer to the steps on this link to help improve its sound quality: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Ralph Sony Social Support

Hi Risheendra, these headphones will definitely be worth it! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Hi nicmart, we&#39;re glad you like the sound quality, noise canceling feature, and the comfort of our industry-leading noise canceling headphones. We&#39;re sorry to hear that you have an issue with your SONY unit. We would like to know more about the issue. You may email us at socialsupport&#64;am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: <br /><br />We appreciate your feedback. Thanks for choosing Sony. ~Earl

Hi Astrilux, Wow! Good to know that the WH1000XM4 is your new favorite headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Hi Dillion1313, We appreciate your 5-star review of these amazing headphones. We understand how the controls can be confusing. If you're referring to the touch sensor, you may find these links helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192 Your feedback about its weight is greatly appreciated. Thanks again for sharing your review and for choosing Sony. ~Ralph