Cramel, we're glad you like the sound quality and the Headphone Connect app of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Dp davv, Thank you for the 5-star rating! We are glad that you are enjoying your newest noise-cancelling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl

Hi Cricket Roberts, Thank you for the 5-star rating! We would like to know more about your request for better assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

Hello kevin, We are glad to hear that our WH1000XM4 headphones are the best headphones for you. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent

Hi Briantopazbruce, You made the right choice! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. It is wonderful to know that you had a great experience with your purchase. Enjoy your new headphones and thanks for choosing Sony! -Jess

Thank you Itsmephenom, for purchasing our Sony WH-1000XM4 Industry leading noise canceling headphones. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, The ability to connect multiple devices at once, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Speak to talk, Google Assistant/Alexa/Siri compatibility, and touch controls. Were happy you’re a member of the Sony family. Enjoy your new WH-1000XM4 headphones. Sincerely, David

Hi Tamiilore, Awesome! We're glad that you like your upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin